I am extremely dissatisfied with the way LaserTryk handled our complaint. Despite their claims on their website about offering a free file check and guaranteeing quality, our experience proved other... See more
Company replied
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See what reviewers are saying
The communication with the company was excellent, even though they are a Danish company, English wasn't a problem. There were a few mistakes on our part when agreeing on the printing files and setting... See more
Company replied
Amazing customer service, probably one of the best I experienced in Denmark :D Especially Anthon you just rock. Thank you so much, my art prints are beautiful!!
They were helpful, I was able to get my books in time for my deadline and they look great! Very good quality! And delightful staff!Very willing to make my project come out nice- so much appreciated!
Company replied
Company details
About www.lasertryk.dk
Written by the company
GARANTI
Test at vi holder hvad vi lover!Hos LaserTryk.dk holder vi hvad vi lover. Og vi sætter handling bag ordene med disse tre garantier.
PRISGARANTI
Sikrer at du altid finder laveste pris hos LaserTryk.dk.Handling og konsekvens
Støder du - mod forventning - på en lavere pris hos en konkurrent, matcher vi straks prisen.
LEVERINGSGARANTI
Vi afsender til tiden - eller får du tryksagen gratis.Handling og konsekvens
Oplever du, at vi ikke får afsendt din tryksag til tiden, og har du bestilt den som eksprestryk, vil du blive tilbudt tryksagen uden beregning, dog maks. 5.000 kr og eksklusiv fragt.
KVALITETSGARANTI
Vi garanterer for kvalitetenHandling og konsekvens
Har du modtaget en tryksag du ikke er tilfreds med kan du returnere den.
Læs mere om vores garantier
Contact info
P. O. Pedersens Vej 26, 8200, Århus N., United States
- 87303303
- mw@lasertryk.dk
- www.lasertryk.dk
4.3
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super good customer service and on time…
Super good customer service and on time delivering with a very good, clean and hi quality printing...
August 20, 2018
Unprompted review
Reply from www.lasertryk.dk
Dear Husam,
Thank you for your review of Lasertryk on TrustPilot. We are happy to hear that you are content with our customer service, delivery time and quality of print. We look forward to serving you again sometime in the future.
Yours sincerely,
Maria Wagtmann, LaserTryk.dk A/S
Super god service og levering til tiden!
August 20, 2018
Unprompted review
God kvalitet for mpengene.
Super service, hurtig levering og god kvalitet.
June 4, 2018
Unprompted review
Reply from www.lasertryk.dk
Hej Severin,
Mange tak for din ros til LaserTryks service, leveringstid og trykkvalitet på TrustPilot.
Vi er glade for at have dig som en tilfreds kunde, og vi lover, at vi vil anstrenge os for at opretholde det gode kundeforhold.
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
Reply from www.lasertryk.dk
Hej Martin,
Mange tak for din anmeldelse af LaserTryk.dk A/S på Trustpilot.
Vi er glade for at du er tilfreds med vores hurtighed og servicen.
Vi vil se frem til at trykke for dig igen en gang i fremtiden, når du igen har et behov for tryksager.
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
Reply from www.lasertryk.dk
Hej Søren,
Mange tak for din rosende omtale af LaserTryk.dk på Trustpilot. Vi er glade for at have dig som en glad kunde.
Vi lover også, at vi vil anstrenge os for at opretholde det gode kundeforhold.
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
The material received is great
The material received is great, no problems there. The problem with LaserTryk is there billing system and the people behind it. If you order something that has a value over 3000kr (i.e. 4000kr) then you have to pay up front (which is fine, I understand). Then you make a second order on something below 3000kr (i.e. 2000kr) then you will at some point receive a faktura with a link saying for payment. Then you click on the link for 2000kr and it says payment complete... what!?! I never paid it. Then I try to click on the item for 4000kr and it says we owe 4000kr which makes no sense since we already paid this. The true amount is still 2000kr for the small item, but have no option to pay for it.
I tried calling them to resolve this problem, but was faced with terrible support that didn't even want to understand the situation. They wanted me to go through my payments and return receipts to them. They are the ones making the mistakes and they should be doing the work.
I also tried to write an email which only resulted in with a direct email that we owe them a certain amount (which is correct, but they still do not understand there is no link to pay it and the amount is for the wrong item).
I cannot believe an billing employee can be so incompetent.
Usually everything is good from here as long as you do not order more than 1 thing. Handling multiple items they can not.
February 13, 2018
Unprompted review
Reply from www.lasertryk.dk
Dear Peter,
Thank you for your review of LaserTryk on Trustpilot.
We regret the problems experienced and that you were misunderstood in a telephone conversation with us. We are currently working with improvement to our payment system, because as you mention, your prepayment was attributed to the wrong order.
I have now sent you an account statement stating the correct amount due on your account. I have also sent you a giro card and requested that you pay the correct amount due using the giro card. This will solve the problems you experienced.
Once again, we regret that your prepayment was attributed to the wrong order.
Yours faithfully,
Maria Wagtmann, LaserTryk.dk A/S
Hurtig behandling og god kvalitet
Hurtig behandling, og god kvalitet til en fornuftig pris.
December 21, 2017
Unprompted review
Reply from www.lasertryk.dk
Hej Jack,
Mange tak for din rosende omtale af LaserTryk.dk A/S på Trustpilot. Vi er glade for, at du er tilfreds med vores hurtighed, kvalitet og priser.
Vi vil se frem til at betjene dig igen, når du engang igen har et behov for tryksager.
Du ønskes et godt nytår!
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
Hurtig ekspedition og god kvalitet
December 1, 2017
Unprompted review
Reply from www.lasertryk.dk
Hej Martin,
Mange tak for din anmeldelse af LaserTryk.dk på Trustpilot. Vi er glade for at høre, at du værdsatte vores ekspeditionstid og trykkvalitet.
Vi vil se frem til at servicere dig igen engang i fremtiden.
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
De er super professionelle
De er super professionelle. Holder hvad de lover.
August 4, 2017
Unprompted review
Reply from www.lasertryk.dk
Hej Jørgen,
Mange tak for din anmeldelse af LaserTryk.dk på Trustpilot. Vi er glade for at høre, at du mener, at vi er professionelle.
Vi er fra vores side glade for at have dig som kunde.
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
Reply from www.lasertryk.dk
Hej Niels,
Mange tak for din ros til LaserTryk.dk A/S. Vi er glade for at høre, at du mener, at vi yder super service.
Vi vil se frem til at servicere dig igen, når du engang igen har et behov for tryksager.
Med venlig hilsen,
Maria Wagtmann, LaserTryk.dk A/S
Slow process, good product.
Slow process, many emails... One option was not possible, but we only got that answer after several repeated requests.
Final product looks good.
December 13, 2016
Unprompted review
Reply from www.lasertryk.dk
Hello Anonym,
Thank you for your review of LaserTryk on Trustpilot.
I have looked into what happened in your case. You requested a quote for some cards on 24th of November. You did not specify which paper we should print on. Our customer service sent you various quotes for various types of paper in less than 24 hours. You did not answer our e-mail with the quotes before 5th of December. This was the main reason for the delay. However, you also had further questions about, e.g., envelopes.
You indicated that, by now, the order needed to be produced express. We accommodated you fully by printing express without the normal extra surcharge. On this basis, we believe that we have given you the best possible treatment. We are of course not happy that you are not content with the general time frame but you were also responsible for the delays because you did not answer our quotation mail immediately. It took you almost 10 days to reply.
Yours sincerely,
Maria Wagtmann, LaserTryk.dk A/S
Reply from www.lasertryk.dk
Hej Jonas,
Tak for din flotte anmeldelse. Vi vil se frem til at betjene dig igen, når du en gang igen har et behov for tryksager.
Med venlig hilsen,
Maria Wagtmann, kundeservice
Fast, cheap, and good quality
Reasonable price, and good quality, and excellent speed. We reordered a batch of mugs on a Tuesday and had received them by Saturday! We had no problems with our experience, and would have no hesitation using lasertryk.dk again.
April 15, 2015
Unprompted review
Great and professional service!
I have been collaborating with LaserTryk on various projects on behalf of the firm I work for and they have always delivered great results on time and for good prices. Furthermore, their customer service is exceptional and available no matter what time of day.
April 15, 2015
Unprompted review
Reply from www.lasertryk.dk
Hej
Mange tak for din anmeldelse.
Kort og godt - mange tak for de fine ord.
Vi glæder os til at ekspedere din kommende ordre.
Mvh. Mette Ebert, kundeservicechef, Lasertryk.dk A/S
Superb kvalitet! Hurtig levering! Billig pris!
Superb kvalitet! Hurtig levering til aftalt tid! Billig pris! Og i øvrigt godt assistance både telefonisk og via mail.
November 25, 2013
Unprompted review
Reply from www.lasertryk.dk
Hej Carsten,
Tak for anmeldelsen. Godt at høre, at du er tilfreds med kvaliteten og supporten. Jeg sender roserne videre til kundeserviceteamet. Du må have en god dag.
Med venlig hilsen Anders Grønborg, direktør, LaserTryk.dk.
Five Stars even in English!
Super service in English. As good if not better than I would get back home in canada. Great customer service, excellent design services, almost immediate delivery. It was, start to finish, four days. I have received so many positive comments on my new business cards. 100% recommend LaserTryk.
June 25, 2012
Unprompted review
Reply from www.lasertryk.dk
Dear Michele
Well, we might have to open a branch in Canada then. It's an absolute beautiful country!
Thank you for a great review and we hope to be hearing from you again soon.
Have a nice summer.
Sincerely
Tomas Byg Jørgensen, customer relations LaserTryk.dk A/S
Excellent service and print quality
Have used for business cards, stickers, postcards etc.
Excellent communication and patience, the Print team always does a perfect job.
May 3, 2011
Unprompted review
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