Last Minute Travel Reviews 

You have to be extra careful when booking your flights there as they try to push down services you might not want. They charged me for some insurance that i never agreed to in the final price but after talking to their customer service, they agreed to refund it. If not the customer's service, I would have put 1 star.

is there an option for no stars. I ve not travelled as much as used to prior to the pandemic this service has gone downhill so much. I will never use them again.

All there information came back in dutch. I spent 4 days trying to use chat box ai but it was in dutch s9o impossible. When you do call them sophisticated ai knows your number and unlikely to be a new customer so virtually cuts you off... NEVER NEVER NEVER AGAIN and refers to the CHAT BOT. better to use BA next time
In addition told that my email address which I gave last minute.com to book flights was not registered and therefore could not be used lol

Pathetic! They provided their own / incorrect contact information to airlines when making my bookings and now I am unable to receive the code the airlines send to view or manage my bookings. Chat with agent infuriating as he just keeps saying make sure you are using the right PNR etc- even after sending screenshots that I am. Same circles. Still unable to access my bookings as agent could not / would not help. Download their app - apparently I have no bookings. Ask about this told to make sure I’m logging into the right account. Seriously? Again proof sent and again no resolution. Should have paid the little bit extra and used a more reputable company. They also did separate bookings for the two passengers on one of the legs so cannot manage the tickets together and, unless I pay extra to reserve seats, we probably won’t be sitting together. Well done clowns!

Booked Travel package with Last minute .com for . £3248.32 and was charged £323.26 extra for travel extra pack i never asked for
What is this all about ???????????

Disgusting approach by customer service. They charged me twice for the air tickets my account was overdrawn. Simply said it is not their fault and I should be contacting my bank and air line.
Both Bank and Airline said it wasn't them at fault. And It is the Lastminute.com, Who act as my travel agent. Call three times and last one simply said, if you out of money it is not my problem. you can stave to death. I am waiting their response back from after formally complain through "Ajust" but seems like I am loosing money on this. I should have looked at the reviews and not gone ahead with them.

We booked by Booking.com a trip for 4 persons to Dubrovnik. Flight + hotel. When I paid, immediately I was sent to "Lastminute.com". Never heard of it!!
I had to cancel the whole trip 14 days later, because the flights to Durbrovnik by Air Serbia were cancelled.
So now I lose all my money! 3.200€!! Although I contacted the hotel as Air Serbia, and they confirmed that they send the money back to Lastminute.com. I have thes on mail, but the only money I got back is 202€!!! Lawyer is contacted, and confirmed to take the case! Please NEVER book with Lastminute.com!! I lose now 3.000€!! De Preter K.

Agent with a completely negative attitude of doing absolutely nothing to help us, we asked to be transferred to another agent or his boss since two weeks ago we could change our flight (but we have to know the dates at that moment) and this agent "Soulamani" tells us that our tickets are "lost" and not we can do anything about it, and he even refused to pass our case to an agent who would like to resolve our situation.
If you get that agent, close the chat, it's a waste of time and patience

Lied and scammed me. I purchased the insurance for flexible travel. I then needed to reschedule and they:

1.) have a phone support system that makes it impossible to speak to a person

2.) their chat function on their website doesn’t work and hasn’t worked ever according to past reviews

3.) lied and said they contacted the airline and there are no other flights available within 3 days of my flight. I called the airline and they said not only do they have plenty of tickets on the day I ask but that last minute travel.com is infamous for lying to their customers. I then had my case escalated and they said they double checked and there’s no flights despite me being able to rebook my self, there being postings about other flights online and me calling the airline to cobfirm there’s flights

NEVER DO BUSINESS WITH THIS COMPANY OR THEIR SUB COMPANIES BRAVOFLY

I WILL NOT STOP POSTING REVIEWS UNTIL I GET A REFUND

I would never never use this company again. Their holidays include fights without bags and I asked about about this when I booked. I was assured that I could add them with an email that was sent after the booking. In fact this was not the case and the only way to add bags on the flight was on check in and on the return at the airport at very high price. I do not like being so misled by a company. There customer service is terrible I think run out of India. I also found that their systems for payment are faulty and If you get a payment rejected (by their faulty systems) after the deposit then they will cancel the trip and retain your deposit in 2 days and may not tell you about the issue until too late to resolve and you have to talk to folks that hardly speak english... never again. I found that if I booked the hotel directly and a flight directly it was lower cost that booking with them and receiving the extra charges

I am going away in five days and I am unable to check in on Ryan air or allow last minute.com to check me in. I worried we will not be able to travel and there is NO-ONE to speak with directly about this. I wish I had never booked with them. No response to email at last minute.com either or help at live chat.

Scam! They sell single rooms as doubles and the hotels say 5* but are not- This is the sites rating no way five star- avoid this company scam
Holidays poor quality and use customer services companies based aboard - golden bay hotel- falling apart AVOID THEM !

Don’t ever travel with this company!! I paid so many money for nothing! I rented a car from them and when I get to Spain they said I could not get the car before I paid 7000 dkk?! I already paid and tried to call last minute but they didn’t answer and I did not get the car, I paid 1500 dkk and they said I could not get my money back, there after I paid so many money for taxi because I didn’t get the car!!! Pas på med dette rejse selskab , de hjælper dig ikke hvis du ikke får det som du et lovet på din rejse , virkelig ikke anbefales !!! Rejser aldrig med dette selskab igen.. bare en advarsel til dem som læser dette!!

Booked our trip to ICELAND using lastminute.com, we booked flights with accommodation and hire car. That's where we went wrong straight away. The flights through easy jet were spot on. The car hire was the first hurdle. We arrived, filled out the documents then to be told it was £2500.00 safety deposit. I didn't have that amount on my credit card nor was I expecting to pay such a large fee. We then took out their insurance policy costing me £145.00 to get round such a ridiculously high fee. I'm sure if I ever get a refund for that through lastminute they will give me all of £20.00.
We then arrive at the self check in hotel where we had no code for the garage or entry to the bulding/room. Lastminute booked it using Expedia on our behalf and never set up the emails to come through to us. After a painful 30-45 minutes we had our access code.

I couldn't believe they can book through another 3rd party on our behalf and not directly.

SHOCKING. NEVER USING AGAIN!

Pleased do not book with this company, totally unreliable, so un helpful, all they want is to take your money and not give you your holiday. Worst company I have ever booked with

I can't rate this company any lower.
Booked a holiday with flights through them, and changed my mind within 12 hours (booked a better deal with a different company).
Contacted customer support today to be told - even though I paid a £550 deposit (Total value: £1950), I was still going to be charged the full amount before any refund could be given.
I was then told they couldn't refund flights... but they also couldn't provide me with flight booking ref as the full amount had not yet been paid.
They told me it would take up to 7 days to process any refund - my airline only allows refunds up to 24 hours after booking has been made; so 7 days would basically mean I've paid for 2 return flights with now little to no chance of getting a refund of my flights booked via Lastminute.
Customer service don't care, and just throw their terms & conditions at you.
I explained the airline's 24-hour free cancellation policy, and that 7 days would be too long; only to be told to be "patient".
I left the computer for 2 minutes, only to return to a 'timed-out' message on my customer chat screen.
Trust these reviews - Do NOT deal with this outfit.
Shameful, shameful, shameful.

I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

I booked 2 flights and paid for the flex rate to be able to change the flight if I needed to do so.
And when I had to change my travel dates it's been a nightmare! LASTMINUTE has asked me so much money every time I have requested the change. Insead of paying the ticket difference that according to lastminute website is only a few pound they asked me to pay nearly 1k. So I paid the flexi for nothing.
The company is a legally accepted fraud. They take your money and they ask you more and more. DO NOT USE THEM! even if they displayed a better rate is not worth your wellbeing, your money! They are terrible, they just want to rip you off

This company can improve by stopping trading. Flights to Australia with no baggage allowance then wanting £600 each way for 20 kilos outrageous. They need to be shut down.

The airline cancelled my flight 8 months ago, and I am still waiting to receive the refund for the flight. I have contacted lastminute.com multiple times asking for a refund, but they just keep telling me to wait and that the refund will arrive soon.