Last Minute Travel Reviews 

Awful experience and bad customer service. lost £671.00 in 6 hours encountering with them and no will to help. Just interested in what they will charge for cancellation.

I wish I could give zero rating. We booked tickets via last minute for travel to Pakistan to see family after 2 years of COVID restrictions. We were due to fly on 15th December (on Wednesday) and Sunday morning we found out that our daughter contracted COVID and in short succession all of us caught the virus. I informed Lastminute on Sunday, three days before the flight. The ticket I purchased was marked as fully flexible (make any changes or cancellation) and for this I paid extra. I asked for rescheduling or credit note so I can book again and was directed to the airline, who informed me that it is the agent who I have to deal with as ticket was purchased with them. I went back to them and after long waits they asked me to send mail and support which I did. They did not respond and few days later took the phone number out of operation. Email follow up only came back with the response that case is under consideration and after over a month they informed me that my case is passed on to airline. In all this time they did not inform the airline (as they could have got at least all taxes refunded). I am still chasing and no response. They owe me about £2,000.

I have learnt the lesson of never booking tickets via travel agent and specifically never considering Last Minute.com

I'd like to introduce a company that makes money from human catastrophe - war.
Everyone knows about the disaster in the Ukraine. Flights cancelled, Kiev under attack, people dying.
I booked my package holiday (flight + hotel + car) before the war in Ukraine started and as a normal person tried to cancel it now.
You can always naively believe and calm yourself down with an ATOL certificate or add more insurance from the same website that promised to give you a full refund at any time with any circumstances as I did... but it's all bluff, deception to steal more of your money during a disaster!!!
What Lastminute.com replayed me?
"Because you cancel your trip we can promise to refund you only hotel cost and we are not responsible for flight and car booking (done from the same website as package). If you want a full refund you can call the insurance company (that again was listed on the same website) - and give me a number that does not exist".
Car booking is more fun. It hasn't been done yet (according to the advisor and a compulsory voucher to use hasn't been sent), but the money still can't be refunded.
Moreover, when I asked:" Forget about cancelation. Can you provide services that were booked? Advisor replied: "Do you know - it's a war zone now."
So, Lastminute can't give service and doesn't want to fully refund you.
If you want to lose money - make your booking with Lastminute.com.
I only hope that the money that Lastminute.com stole from me will go to the country where I booked the trip - Ukraine - and help refugees.

I am missing my refund from the hotel. I've called Hotelbeds.com and the Hotel Milo directly. I tried calling you and it says the phone number is not working. Please help me!

I submitted a request to change my flight bookink and the request was manged after 8 days a few hours before takeoff, the plane I wanted to change to and the prices were very cheap when I submitted the request, but it was manged when the prices increased significantly

Shame that big companies with valid registered IDs are allowed to be a scam. Banks should blacklist them for any transactions going to the merchant . They just take the money and never pay the airlines . Airlines just get to know a booking id which is incomplete as they never got money . Pathetic . Business model has been shaped to loot people. The company should be blacklisted in the interest of people who can’t go through such stressful experience

I am surprised that lastminute is able to compete in the market, extremely high prices and it's fairly dubious whether the flights offered actually exist at said price, based on these reviews. Oh for the heady days of the 90s!

The worse state agent , dishonest and very manipulative , I had very bad experience with them regarding the refund for a cancelled flight .
They should not be allowed to work as a state agent and the Authority needs to act and investigate the Company .
I will forward my written complain to ombudsman's input as the company should be on black list and to avoid the rest of the customers to have my bad experience in the future .

Do not use lastminute.com for anything! The company is a total rip off . For a return ticket I called many times regardless many problems which they did not resolve. Nothing of the additional services I paid was done. I waited for a single request for days. My info on my first flight was not correct and called 10 times just to fix it and at the end I did it myself. They told me they cannot make my online booking although I paid them for that and will refund me within days -3 weeks later I still wait for this refund. I tried to cancel my second flight so I buy ticket myself but I was told that only my taxes will be returned, then I told them to change my flight and the charges they asked me for were more then if I buy a new ticket so I again ask them to cancel my flight. And guess what this time they told me even the taxes are not refundable . They should be banned and charged as crooks. Such companies should be controlled in some way . DO NOT USE THEM !THEY ARE A SCAM!

Two recent negative experiences with this flight search engine:
1. I booked a joint Wizzair/Ryanair flight from Moscow to London with a stopover in Budapest for 11 January through Lastminute/Kiwi. The Ryanair leg from Budapest to London was cancelled without any reason. Lastminute/Kiwi gave me the option of asking for a refund, which I did. However, they only only now informed me that Wizzair won't refund me while asking for a refund from Ryanair was made very complicated by Ryanair (deliberately I think). In the end I managed the latter but don't ask me how I did it. Still, I can forget about my money for the Wizzair part of the flight. It is unacceptable that Lastminute/Kiwi does not fully compensate me.

2. I booked a Pobeda flight in Russia from Moscow to Volgograd through Lastminute. The confirmation email from Lastminute said that I should check in online and that there would be extra costs (without specifying them) for checking in at the airport. When I tried to check in online at Pobeda I was all of a sudden confronted with an extra cost of 50 pounds (5000 rubles) for "services". We called Pobeda and it turned out that checking in at the airport will be for free, so Lastminute gave me wrong information.

It's a pity, I've used Lastminute the last years but these examples of horrific service mean that I now have to say goodbye to them. The avalanche of negative reviews on Trustpilot only confirms me in this choice.

Ive booked some flights to London.
At the time of payment, exactly when i cliked the pay button, the price went up and they charge me more like 150€.
They basicly added the insurance at the last second.
I complained and got a refund.

No ive been trying to change my flights from London in december, to paris in april.
It as been an epic Journey. I go online and change the dates. Arroun 12h latwr i get an email with a proposal it doesn't matter if i click accept or reject, i get an error message.
I é been trying to get a specific flight back, but i keep on gwttin different e-mails, some of them still with London as a destination, instead of Paris.
I have to call them every time. Som aguenta are polite, others are just ruude.
Over the phone they say everything is ok and i should get a call from them very soon... My flight is tomorrow and i still havent solved this...

Useless company, no customer support. They basicly just want your money and that is it.
Stay awat if possible.
Also this is part of lastminute.Com

UPDATE:
They called me 24h prior to the flight.
Phone ranged 3 times, i didnt get there in time. Tried to call back and it was allways busy.
Got an email from them, saying that i would have to start the process again. Did that. Waited for a call, nothing. Called them again and was told to deal with the airline directly....
WHAT IS THIS?!!?!?

Customer service number unavailable. Having tried for a couple of days and having made over 100 calls to the customer service number to endeavour to rearrange travel from a red list country, now frustrated and about to be out of pocket too! Usually a satisfactory mid tier agency, but be mindful Lastminute struggle to cope when travellers may need them the most.

I was charged £120 on my Amazon Mastercard for a lastminute.com hotel booking I had not made . I immediately contacted Amazon who explained that I needed to contact the company who had charged me, lastminute.com.
I contacted lastminute.com several days ago and have heard nothing. I strongly advise anyone reading my review to think twice about using them as they are disorganised and very poor communicators.

THIS COMPANY IS A FRAUD.
I ATTEMPTED TO BOOK A HOTEL ROOM AND MY DEBIT CARD WAS DECLINED SO I DID IT AGAIN BECAUSE I KNEW I HAD THE MONEY. DELCINED AGAIN. I CHECKED MY BANK STATEMENT AND THE MONEY WAS TAKEN OUT FROM WELLSFARGO, 2 CHARGES. I NEVER RECEIVED THE HOTEL BOOKING AND THIS COMPANY FALSIFIED MY SIGNATURE AS PROOF I STAYED AT THE HOTEL. THE HOTEL WROTE A LETTER ON BEHALF TO MY BANK STATING I HAD NEVER HAD A RESERVATION AT THE HOTEL , STAYED THERE OR EVER HAD A FINANCIAL TRANSACTION WITH THE HOTEL. WELLSFARGO REFUSED MY DOCUMENTATION AS PROOF AND BELIEVED LAST MINUTE TRAVEL. NEVER USE THIS COMPANY

If I could give zero stars I would.
DO NOT USE last minute!

They do not confirm your flights instantly like other companies, so by the time they get round to booking them the seats are gone!!!!

As happened in our case, go direct with the airline and get instant confirmation!

These people are not transparent about their processes as when you send your money you care only sending a booking request NOT confirming a booking!

BEWARE

I will never use a travel agent again. Have been booking directly with airline for last two years. Lying parasites.

To fully understand the context of how terrible "Last Minute Travel" is please see the review I wrote for the "hotel" they book for me. Please note that after this experience, I had the displeasure of dealing with them once again to try and track down a refund. Well, firstly it takes no less than an hour to talk to a customer service rep, which is some call center they outsource to India. They conveyed to me not once, but twice that they had issued me a refund after this experience. They lied, so I filed a dispute with my bank. Turns out I lost the dispute on the basis that"they don't issue refunds under any circumstances". I will now be reporting these scam artists to the the Better Business Bureau. They apprently have no idea the sorts of establishments they are setting their customers up with nor do they care apparently.

If I could give this motel -10 stars I honestly would. Where do we even start? Perhaps we can with the toothless prostitutes and other shady and unsavory characters that were roaming the halls and loitering outside? (we saw that a giant rock was placed between the side door propping it up for partygoers to come and go as they pleased). Maybe then we can talk about the avuncular stench of urine and funk that started in the common areas and ended in our room. I heard so many other guests vocalize the same complaints directly to staff. It was so bad that in spite of it being 11 PM and having nowhere else do go, we almost decided to sleep in our car. But we stayed - BIG MISTAKE. The next day as my fiance is in the bathroom and I amn on the bed, I hear a MASSIVE commotion in the bathroom. Upon entering, I literally see the ENTIRE ceiling of the shower has collapsed. There is debris and asbestos looking material EVERYWHERE. IT WAS UTTERLY disgusting and alarming and the cherry on top. Of course we got ample video and photo evidence which sent shockwaves through everyone. We then go downstairs and tell them we are leaving and that we DEMAND a refund. They wanted to put us in a different room, ARE YOU KIDDING?! Needless to say, they were pretty eager to issue a refund but claimed they had a process for all this and blah blah blah. We then leave but not before the police show up responding to a call about a strong arm robbery in the parking lot - PAR FOR THE COURSE. Well long story short, the refund was a TOTAL clown show since we booked it through a 3rd party - ALSO A TERRIBLE SCAM (Last Minute Travel). They totally lied. They said they would refund the money after 10 business days, waited 13 never got the credit back. Called in again (takes 30 minutes to speak to corporate) - also LIED again and said they did refund it. Had to dispute the charge with my bank only to find out months later I lost the case as they said "we don't issue refunds because it is through a 3rd party). " Now, I will be reporting both these companies to the Better Business Bureau and doing my best to expose their lies and thievery to my family and friends and to the general public at large. STAY AWAY LIKE YOUR LIFE DEPENDS ON IT BECAUSE IT VERY WELL MAY !

As others have said, LM customer service won't do anything except acknowledge your request. I needed to delay a departure date due to Covid and they just kept delaying until the point it was too late and more costly to make changes. Funny how they give you access to make the booking but not to amend it. Maybe because they want to charge more money for late changes. Be very careful and please note that some holidays supplied on the Booking.com site are actually supplied by Lastminute.

Shocking service and cannot get anyone to do anything in customer service.

Given a part refund, now in debt because I’m waiting on £1500

They booked me in a hotel that didn't have any rooms. I had to find another hotel. They never reimbursed me. They basically just stole my money.