LateRooms.com Reviews 1,531

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and accommodating nature, making their stays pleasant and stress-free. Many people found the prices to be remarkably competitive and excellent value, often including benefits like breakfast and taxes, and being cheaper than booking directly with hotels. However, some people were dissatisfied with the booking process, encountering issues like incorrect dates, unconfirmed reservations, or hotels having no record of their booking upon arrival. A few other people also felt that the website descriptions were inaccurate, leading to disappointment regarding room features. Additionally, some customers mentioned difficulties with location details, such as finding parking or the property itself, and occasional issues with hotel amenities or responsiveness.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers found the booking process... See more

Price

Users describe positive interactions with price, often finding excellent and competitive rates, with some... See more

Location

Customers consistently note ambiguous experiences with location. Many reviewers praise good, central, and... See more

Website

People report ambiguous experiences with the website. Many customers found the site easy to use for booking... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being friendly, helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

Free parking and nice central location. Friendly and helpful staff and very relaxing stay. Room was clean, good value compared to others and had everything I needed. If you are expecting luxury then... See more

Company replied

Rated 4 out of 5 stars

I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... See more

Company replied

Rated 4 out of 5 stars

The accommodation was very clean and nicely presented, but facilities were basic. The biggest issue for me was to discover that parking is only available during the night (from memory, from early even... See more

Company replied

Rated 4 out of 5 stars

I came to know laterooms while organizing my business journey to Romania. The availability of hotels in big cities is very good. I can't say the same for small towns, though.

Company replied


Company details

  1. Travel Aggregator
  2. Hotel

Written by the company

Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Good service

Good service

December 22, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Louise,

Thank you for your lovely feedback. We’re really pleased to hear you're happy with our services.

We hope to help you again with a future stay.

Best wishes,

Rebecca

Rated 4 out of 5 stars

I needed an extension for my stay

I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement carpark for 2 hrs. We are grateful to the member of staff for extending the car parking though . At least we didn’t have to wonder the streets . Unsure if we would use this hotel again though unfortunately.

December 20, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Mr Parr,

Thank you for your review. We’re sorry your stay couldn’t be extended on this occasion and that the situation has left you feeling unsure about booking at this hotel again.

We hope you’ll consider using LateRooms for your future trips, and we’d be happy to help you find the right stay next time.

Best wishes,

Rebecca

Rated 5 out of 5 stars

I found great deal which was extremley…

I found great deal which was extremley simple to book on website. This is perfect for my husband and I as we both work hard and our rotas are changed about so getting break together is what makes late rooms convieniant for us

December 18, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Maria,

Thank you so much for your lovely review. We’re really pleased to hear you found a great deal and that booking was simple and straightforward.

It’s wonderful to know LateRooms helps make it easier for you and your husband to plan time away together around busy and changing schedules. That’s exactly what we’re here for.

We hope you have a fantastic break and look forward to helping you again in the future.

Best wishes,

Rebecca

Rated 4 out of 5 stars

I'm a happy chappy!

It was great!

December 13, 2025
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Reply from LateRooms.com

Hi Gavin,

Thank you for your feedback! We’re really pleased to hear you had a great experience.

We hope to help you with another stay very soon.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Lovely Hotel good check in good price…

Lovely Hotel good check in good price and nice room will definitely stay again
Had to leave early so they packed me a delicious sandwich which I enjoyed on the plane

December 13, 2025
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Reply from LateRooms.com

Hi Laurence,

Thank you so much for your lovely review. We’re really pleased to hear you enjoyed the hotel, found check-in smooth, and felt it was great value for money.

It’s fantastic to know you’d happily stay again, and we’d love to help you with your next booking.

Best wishes,

Rebecca

Rated 5 out of 5 stars

So easy to book and the guest house was…

So easy to book and the guest house was excellent

October 5, 2025
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Reply from LateRooms.com

Hi Maria,

Thank you so much for your lovely feedback! We’re thrilled to hear that booking was easy and that you enjoyed your stay at the guest house.

We look forward to helping you with your next trip!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Excellent place to stay and staff very…

Excellent place to stay and staff very friendly, we arrived at 1am and no stress with booking info room

December 8, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Scott,

Thank you for sharing your experience.

We’re delighted to hear that your late arrival went smoothly and that the staff were friendly and helpful too. We're so pleased you enjoyed your stay!

We hope we can help you with your next trip soon!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy to use page sorted in minutes…

Easy to use page sorted in minutes cheap room sorted cheers

December 7, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Ben,

Thanks so much for the great review! We're really glad to hear everything was quick and easy for you, and that you found a great deal too.

Hope we can help you again next time you're planning a trip.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Useful hotel options

Found us a suitable hotel at a competitive price.

December 4, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi David,

Thanks so much for your lovely review. We're really glad to hear you found a great hotel at a competitive price. That's just what we aim for!

We’d be delighted to help with your next trip too.

Best wishes,

Rebecca

Rated 1 out of 5 stars

I BOOKED A ROOM AND IMMEDIATELY…

I BOOKED A ROOM AND IMMEDIATELY CANCELLED BUT NO REFUND

December 3, 2025
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Reply from LateRooms.com

Hi Tyler,

Thank you for taking the time to share your feedback. I’m really sorry for the frustration this experience has caused.

I’ve checked your booking, and it was made under a non-refundable policy set directly by the property. With this type of booking the hotel doesn’t allow refunds once the reservation is confirmed, even if the cancellation is immediate.

I completely understand how disappointing that must feel, and I’m sorry for the inconvenience caused.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Would highly recommend

Quality choice hotels at a bargain price. Website is easy to use.

December 4, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Rachel,

Thank you for your wonderful review! We’re delighted to hear you enjoyed the quality of our hotels and found our website easy to use. It’s great to know you were able to find a bargain too!

We look forward to helping you with your next trip.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Great last minute deals

Easy and simple to use and good deals

December 2, 2025
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Reply from LateRooms.com

Hi Trish,

Thank you so much for your lovely review! We’re really glad to hear you found LateRooms easy to use and spotted some great deals. That’s exactly what we aim to deliver!

We hope we can help you again on your next trip.

Best wishes,

Rebecca

Rated 1 out of 5 stars

very poor no further communication from…

very poor no further communication from you or the Hotel

September 29, 2025
LateRooms.com logo

Reply from LateRooms.com

Dear Patrick,

We are very sorry to hear about your experience and want to sincerely apologise for any frustration caused.

We attempted to update you regarding your booking, but unfortunately, an earlier message was sent to wrongly to an internal contact address, which contributed to the lack of communication. Please be assured that we are liaising with the property on your behalf as promised.

We appreciate your patience and understanding, and we hope to resolve this matter for you as quickly as possible.

Best wishes,

Rebecca

Rated 5 out of 5 stars

easy website to follow

November 29, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Linda,

Thank you so much for your lovely review. We’re really glad to hear you found our website easy to use. That’s exactly what we aim for!

We hope we can help you with another smooth booking experience again soon.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy and quick

Easy and quick

November 30, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Scott,

Thank you for your review.

We’re glad to hear you found booking with LateRooms easy and quick!

We look forward to helping you with your next trip.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy to use on line

Easy to use on line

November 28, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Mike,

Thank you for your great review. We’re really pleased to hear you found our website easy to use. That’s exactly what we aim for!

We look forward to helping you with your next booking soon.

Best wishes,

Rebecca

Rated 1 out of 5 stars

0/0 SHOCKING

Received confirmation from LateRooms.com and the hotel. For some reason I couldn't pay online. Called the hotel and spoke to a school girl who told me that the hotel was already fully booked for my chosen dates. She said she would make a note and get the owner to call me. No phone call was made. Is this site a scam?

November 30, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi John,

We’re very sorry to hear about the issues you experienced. We completely understand how frustrating and worrying it must have been to receive your confirmation email but then be informed the hotel is fully booked, and to not receive a follow-up call as promised. That’s certainly not the experience we want for any of our guests.

As LateRooms is a booking platform, availability and payments are managed directly by the property or their managing agent. We’d be happy to help investigate what went wrong and support you with a resolution. Please contact us at support@laterooms.com with your booking details, and we’ll follow this up for you.

Thank you for bringing this to our attention, and we’re very sorry again for the distress this caused.

Best wishes,

Rebecca

Rated 3 out of 5 stars

Very noisy place between the hours of…

Very noisy place between the hours of midnight - 2 am, and 6am -9am. Hence not ideal if you on holiday. But other than that, it’s a lovely place. Very clean and ventilated.

November 28, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Tamara,

Thank you for taking the time to share your feedback. We’re glad to hear you found the property clean, well-ventilated, and otherwise lovely.

We’re very sorry to hear that noise impacted your stay, and we completely understand how frustrating that must have been, especially during the early hours. We’ll make sure to pass your comments on to the property so they can consider ways to improve the guest experience.

Best wishes,

Rebecca

Rated 1 out of 5 stars

The booking process was terrible

The booking process was terrible; I thought I was being scammed. When that happened, I immediately canceled the reservation. I will never use this platform again.

November 27, 2025
LateRooms.com logo

Reply from LateRooms.com

Hi Jose Pablo Lizano,

We’re very sorry to hear about your experience and completely understand how upsetting it must have been to encounter issues during the booking process. That’s certainly not the smooth and reassuring experience we want for any of our guests.

We’d like to help investigate what went wrong and ensure future bookings are straightforward. Please reach out to us directly at support@laterooms.com with any details about your booking experience, and we’ll do our best to assist.

Best wishes,

Rebecca

Rated 1 out of 5 stars

Cancelled less than 2weeks trip

Less than 2weeks before our London trip our apartment was cancelled with no explanation. Now we left waiting for a refund along with having to find somewhere else to stay. Will never use this website again.

November 23, 2025
Unprompted review
LateRooms.com logo

Reply from LateRooms.com

Hi Sarah,

We’re very sorry to hear about your experience. We completely understand how stressful and frustrating it must have been to have your booking cancelled so close to your trip. That’s certainly not the experience we’d want for our guests.

As LateRooms is a booking platform, cancellations are managed by the property or its managing agent. We’d like to help resolve this for you and ensure your refund is processed. Please contact us directly at support@laterooms.com with your booking details, and we’ll follow this up with the property on your behalf.

Thank you for bringing this to our attention, and we’re very sorry again for the inconvenience and disappointment caused.

Best wishes,

Rebecca

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