LateRooms.com Reviews 1,540

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness and helpfulness, making their stays pleasant. Many people also appreciate the competitive pricing, often finding deals that include extras like breakfast, and the ease of the booking process. However, some people encountered issues with the booking process, such as incorrect dates or bookings not being registered with the hotel. There were also occasional concerns regarding the accuracy of room descriptions on the website and the clarity of information about parking availability.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process. While some customers found the booking... See more

Price

Customers consistently note positive experiences with price, often finding competitive rates and good value... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers praise good and central locations, with... See more

Website

Users describe ambiguous interactions with the website. Many reviewers found the site easy to book and use,... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the staff's friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... See more

Company replied

Rated 4 out of 5 stars

Free parking and nice central location. Friendly and helpful staff and very relaxing stay. Room was clean, good value compared to others and had everything I needed. If you are expecting luxury then... See more

Company replied

Rated 4 out of 5 stars

The accommodation was very clean and nicely presented, but facilities were basic. The biggest issue for me was to discover that parking is only available during the night (from memory, from early even... See more

Company replied

Rated 4 out of 5 stars

I came to know laterooms while organizing my business journey to Romania. The availability of hotels in big cities is very good. I can't say the same for small towns, though.

Company replied


Company details

  1. Travel Aggregator
  2. Hotel

Written by the company

Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Great county pub with modern room. A great find.

I was very skeptical as this was a true late booking. However it all worked brilliantly. The rooms are slightly separate to the pub so no noise leaks from the bar. The room was modern, clean and had everything I needed. I was able to eat in the bar as well. Thoroughly recommended.

November 16, 2025
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Reply from LateRooms.com

Hi Freya,

Thank you so much for your lovely review.

We’re really glad to hear everything went smoothly with your booking. It’s great to know you were pleased with your room and appreciated the convenience of being able to dine in the bar too.

We really appreciate the recommendation and hope we can help you again on your next trip.

Best wishes,

Rebecca

Rated 5 out of 5 stars

easy to use.

November 5, 2025
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Reply from LateRooms.com

Hi Gerard,

Thank you so much for your review. We're really glad to hear you found LateRooms easy to use — that’s exactly what we aim for!

We hope we can help you with your next trip soon.

Best wishes,

Rebecca

Rated 1 out of 5 stars

Ten pounds difference

You charged me £56.88 and the Ibis said the room was 46.88. £10 difference is a lot.

November 15, 2025
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Reply from LateRooms.com

Hi Josephine,

Thank you for your feedback. We've very sorry for the disappointment regarding the price of your stay. We completely understand your concern that a difference of £10 is significant, and it’s important to us that you feel confident in the value you receive when booking through LateRooms.

LateRooms works with a number of trusted partners to provide access to different rates and room types, which can sometimes vary from the prices available directly with the hotel. However, we do offer a Best Price Promise. If you find the same stay cheaper elsewhere within 24 hours of booking, you can submit a claim and we’ll refund the difference.

We’d be very happy to look into this for you. If you could email your booking details and evidence of the lower rate available to support@laterooms.com, we’ll review it right away.

Thank you for bringing this to our attention.

Best wishes,

Rebecca

Rated 1 out of 5 stars

Hotel was supposed to be wheelchair…

Hotel was supposed to be wheelchair accessible, i couldn't access the bathroom sink, the loo was literally blocking the way. Very, very small bathroom and WALK in shower 🤯
Very very disappointed. I had driven a few hours from home thinking I had everything sorted, to the hotel being completely wrong, thank god i was given a refund. Still awkward having to find another hotel didn't get one till well after 8.30pm

November 13, 2025
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Reply from LateRooms.com

Hi Lena,

We’re really sorry to hear about the experience you had, especially after travelling such a long way and arriving to find that the room didn’t meet your accessibility needs. We completely understand how frustrating and stressful that must have been, and it’s certainly not the experience we want for any of our guests.

As a booking platform, we rely on the accessibility information provided by each property, but we take situations like this very seriously. We’d really appreciate it if you could reach out to us at support@laterooms.com to share your booking reference and any details about the room you were given, so we can raise this with the property’s managing agent to ensure it’s properly reviewed.

We’re glad the hotel were able to refund you, but we’re very sorry for the inconvenience and the difficulty you faced finding alternative accommodation so late in the evening.

Thank you for bringing this to our attention.

Best wishes,

Rebecca

Rated 5 out of 5 stars

The hotel is perfect room is lovely goal perfection

The hotel is perfect room is lovely staff ( reception and dining room ) are excellent and friendly meal was exceptional all great!!

November 4, 2025
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Reply from LateRooms.com

Hi Donald,

Thank you so much for your lovely review! We’re delighted to hear that you had such a great stay. It sounds like the team at the hotel really made you feel welcome.

We really appreciate you taking the time to share your experience, and we hope you’ll think of LateRooms again when planning your next trip.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Good service

November 10, 2025
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Reply from LateRooms.com

Hi Nadeem,

Thank you for your feedback! We’re delighted to hear you were happy with the service you received from LateRooms.

We look forward to helping you with your next booking!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Good mix of options

Good mix of options, various costs

November 10, 2025
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Reply from LateRooms.com

Hi Yvonne,

Thank you for your feedback! We’re glad to hear you enjoyed the variety of options and pricing available on LateRooms.

We look forward to helping you find your next great stay!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Quick and Easy

Quick and Easy

November 10, 2025
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Reply from LateRooms.com

Hi Simon,

Thank you for your kind feedback.

We’re so glad to hear you found booking with LateRooms quick and easy. That’s exactly what we aim for!

We hope to help you plan your next trip soon!

Best wishes,

Rebecca

Rated 1 out of 5 stars

More expensive than booking direct

I booked here and found out their prices were actually 30% higher than booking with the accommodation directly, such a rip off. As I did not book an option with a cancellation refund I could not book the cheaper option. Check pricing before booking.

November 9, 2025
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Reply from LateRooms.com

Hi CS,

We’re really sorry to hear about your disappointment. We completely understand how frustrating it must have been to find a cheaper rate after booking.

At LateRooms, we always aim to offer great value and transparent pricing through our Price Promise. If you find the same stay cheaper elsewhere within 24 hours of booking, we’ll refund the difference.

Please get in touch at support@laterooms.com with your booking details and details of the lower rate you found, and we’ll be happy to review this for you.

Best wishes,

Rebecca

Rated 3 out of 5 stars

Would be nice to have more search…

Would be nice to have more search filters. Especially Kingsized beds, Parking included, hot-tub.

November 9, 2025
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Reply from LateRooms.com

Hi Dr Gardner,

Thank you for your feedback. We really appreciate your suggestions for additional search filters, including king-size beds, parking, and hot tubs.

We completely understand how useful these would be when looking for the perfect stay, and your comments have been passed to our team for consideration as we continue to improve the LateRooms website.

Thanks again for taking the time to let us know, and we hope to help you find your next great stay soon.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Yay!

Excellent service

November 8, 2025
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Reply from LateRooms.com

Hi George,

Thank you so much for your lovely feedback! We’re thrilled to hear you had an excellent experience with LateRooms.

We hope to help you with many more great stays in the future!

Best wishes,

Rebecca

Rated 5 out of 5 stars
LateRooms.com logo

Reply from LateRooms.com

Hi Chris,

Thank you for your feedback! We’re glad you found LateRooms easy to use and were happy with the price you secured.

We hope to help you with your next stay soon!

Best wishes,

Rebecca

Rated 1 out of 5 stars

This is the worst platform for…

This is the worst platform for bookings. Stay away!!

They give you misleading exchange rates, fraudulent user experience, terrible support and the rooms are not even cheap.

I am not sure why they still exists. Avoid this business at all costs.

November 1, 2025
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Reply from LateRooms.com

Hi Faeez,

We’re sorry to hear about your experience. As we explained when you reached out to us directly, all pricing (including currency) and cancellation policies are clearly displayed at every stage of the booking process on the LateRooms website.

We always aim to provide accurate information and a smooth booking experience, and we regret that you were disappointed on this occasion.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Had to find a room in an emergency due…

Had to find a room in an emergency due to no accommodation at the hospital where my grandson was having surgery.
All the hotel employees were very friendly and welcoming.
My room was fine. The bed was comfortable and I slept well.
Great value with breakfast included.
The breakfast was varied, well cooked and tasty.

November 7, 2025
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Reply from LateRooms.com

Hi Claire,

Thank you for taking the time to share your experience. We’re really glad to hear that the hotel staff were friendly and welcoming, and that you were comfortable and well looked after. We hope this helped make your stay a little easier during a difficult time.

We hope everything went well with your grandson’s surgery, and we look forward to helping you with any future stays.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Not for from sea front

Wonderful place Your host Eric was so helpful beback again next year

July 17, 2025
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Reply from LateRooms.com

Hi Maureen,

Thank you so much for your lovely feedback! We’re delighted to hear you had a wonderful stay and that your host was so helpful.

We look forward to helping you book your visit next year!

Best wishes,

Rebecca

Rated 5 out of 5 stars
LateRooms.com logo

Reply from LateRooms.com

Hi Julia,

Thank you for your feedback! We’re thrilled to hear you found LateRooms easy to use and that you were happy with the price you secured also.

We look forward to helping you with your next stay!

Best wishes,

Rebecca

Rated 5 out of 5 stars

I chose late rooms because it was easy…

I chose late rooms because it was easy to do

November 6, 2025
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Reply from LateRooms.com

Hi Clive,

Thank you so much for your lovely feedback. We’re really glad to hear you found booking with LateRooms so straightforward. That’s exactly what we aim for!

We hope you’ll think of us for your next trip, and we’d love to help you find another great stay soon.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy to use site with good prices…

Easy to use site with good prices compared to the hotel’s own.

November 4, 2025
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Reply from LateRooms.com

Hi Rachael,

Thank you so much for your lovely 5 star review! We’re so pleased to hear you found the site easy to use and that we could offer you a great price too.

We really appreciate you taking the time to share your feedback and hope you’ll choose LateRooms again for your next stay.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy site to use

Easy site to use
Plenty of options
Efficient service

November 1, 2025
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Reply from LateRooms.com

Hi there,

Thank you so much for your 5 star review!

We’re delighted to hear you found our website easy to use, with plenty of choice and efficient service — that’s exactly the experience we want for all our customers!

We really appreciate your kind feedback and hope you’ll think of LateRooms again for your next trip.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy to book

Easy to book

November 4, 2025
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Reply from LateRooms.com

Hi Kirsty,

Thank you for your 5-star review!

We’re so pleased to hear you found it easy to make your booking! That’s exactly the smooth experience we aim to deliver.

We really appreciate you taking the time to share your feedback and hope you’ll choose LateRooms again for your next stay.

Best wishes,

Rebecca

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