latitudefinancial.com.au Reviews 

So disappointed! It's the highest interest credit card on purchases with 27.49% interest p/a.
Also there is an annual fee of $96, so it's NOT a zero monthly fee anymore! No real benefits nor rewards program at all!
There are many other great credit cards with zero annual fee and much lower interest on purchases with great rewards programs!

Still travelling through Europe and trying to pay balance off this retchard card. Keep getting the message"try again in a few hours". With the high cost of travel in Europe you have to be able to clear the balance on your card quickly because you will soon have no credit left! In Australia this company would be described as a "Dad and Dave" outfit. I will ditch this card on my return home. This credit card company is now not fit for purpose. Look elsewhere to avoid the stress when overseas or find out the hard way.

Predatory product: There are no account reminders for repayments, followed by a $45 late fee. Fees continue to be charged even after the loan is fully paid and the card balance is zero.

I am trying to close my account now that they are introducing an $8/month fee. First I couldn’t close it because I was a few dollars in credit which was refunded to a different account yesterday. Now there’s “$242” missing from my balance with no associated transaction despite me not using the card as its exclusively for travelling. This charge is preventing me from closing my account again and just smells like a scammy excuse to try charge me $8 in september. I’ve checked my recent paypal to make sure I haven’t accidentally charged the card and I haven’t.

Since beginning of July 2024 I have David Jones Latitude Master Card that replaced my previous Amex DJ credit card.
The transition from one card to another was relatively straightforward.
Until 8./8/24 I was using the card with no issues.
However on 8/8/24 when I tried to pay for service at doctors surgery card was declined showing processing error 60. I called Latitude service and after 70 min waiting i was told that there is no problem!! Yes there was no problem with several merchants with exception of ones using terminals provided by Commonwealth Bank
Several calls later to Latitude,each time waiting about 60+ minutes , they finally admitted that there is technical problem and they are working on it !!!
Today is 13/8 so 6 days later the issue is not fixed yet.
Can’t use card in Aldi Bunnings Spudshed doctor’s surgery etc
Absolutely hopeless service!!!!

Long before DJs decided to bin the well established, well regarded American Express and instead roll the dice on dubiously named “Latitude”, I updated my residential address with American Express. For some reason, DJs/Amex/Latiturd (I don’t really know because DJs gave barely any transparency in this process) reverted to my old address when transitioning to Latitude. Latitude sends my new credit card to old address. I call Latitude. Wait for 45 minutes. Speak to someone who is nice, but clueless. I spell my name numerous times. Tells me the card was sent to my old residential address. I tell her my new address. I spell the address numerous times. Painstakingly confirm she has updated the new address. Ask that she cancels the old card and send a new card to my current address. Receive assurances. No card arrives. I infer she has sent it to my old address. Not willing to spend another 45 min calling these people, I intend to close this account pronto and vow to have nothing to do with Latitude again. If they can’t be trusted with card security, how can they be trusted with data security? And goodness help me, I’m going back to Amex where they give me decent customer service and discounted drinks at the Qudos Bank Arena. I hate to leave a review because it’s a bit mean to not complain first, but I don’t even know how to contact them. They haven’t even emailed me to say, “Welcome to Latitude. We know you prefer Amex, but we’re here to win your hearts anyway.” Nothing.

Terrible customer service - No one picks up the phone to answer your queries. David Jones made a big mistake to switch from AMEX to Latitute. I am very disappointed with David Jones and am considering canceling this card.

Absolutely pathetic. I have been trying for 2 weeks now to speak to someone and all I get is 1hour wait times. People have jobs and can not sit on the phone for an hour and the time I did get through after stupidly waiting an hour they couldn't assist me and need to transfer me to another department and was put back on hold in queue of 50!!!! I have never dealt with a company like Latitude. Amex was amazing in comparison, David Jones did not think this through and I'm sure will suffer in the long run because of this terrible partnership. I still have not solved my query and I'm sure if I miss understand the payment option I will be penalised. I'm just putting out there that I have tried multiple times to get through and I can not. Not sure what I can possibly do.

Trying to close off David jones Amex card. They charged me a $99 fee. Nobody will reply to emails. It says cancellation is ‘in progress’ since then new interest charges have appeared. It’s a nightmare.

If I could give no stars I would, used to buy a Mac laptop, fully paid off the loan within two months, requested account to be closed, which they stated it had been. Two years later showing up as a current and open account. Requested closure again and then they send me with the first statement I have had in months and charged an account service fee! Not happy is an understatement. Cant speak to anyone, can’t email anyone, can only get in touch via the app which has proven already not to work. Absolutely useless company, and should not be allowed to trade the way they are.

After only one day of using my card, Latitude has suspended use of it, and they are now not able to get it to work again. What a joke! I was on the line with them for 65 minutes and no one could help. The card is still not working. What a poor decision of David Jones to move to this issuer. Amex was perfect and never had any problems.

I cannot link my credit card to my online registration. Every time I ring I'm told that a ticket has been raised and that I need to wait 2 weeks.
Being passed from one agent to another is awful but when you can hear a rooster crowing and kids playing in the background it does lower their already low credibility.
Without access online or the app I can't view my balance and therefore cannot pay it. When I asked for a statement I was told it would take 48 hours.
As good as this card looks in card comparisons, it is beyond terrible

David Jones Amex Customer.

Been on hold for over an hour just trying to speak to someone about the incorrect points balance on my new cars since moving over to Latitude. It’s a circus. Will close my account as service is priority here and it seems to be non-existent. David Jones surely will eventually get the message that this partnership was not a good move.

Does not bode well for DJ Amex card holders. I tried to report a lost or stolen card and was put on hold for a total fo 90 minutes. First, I was erroneously sent to the Amex site, which I abandoned after 25 mins, then I rang the first number again, waited another 34 minutes, was disconnected and the third time was another 25 minutes. Perhaps a few more people in the call centre may help?

Dealing with latitude support is incredibly frustrating and time consuming. Their chatbot is worse than useless. Getting to an agent took me over an hour. You get the feeling is they want you to stop trying. Just try cancelling an account. Good luck.

Latitude Financial Services has been disappointing with their handling of complaints and billing issues. Despite multiple attempts to resolve finance charges, responses have been slow and often inadequate, failing to meet regulatory compliance standards. The overall experience has been frustrating, marked by a clear lack of accountability and effective customer service.

My partner and her late husband took out a hire/purchase agreement in 2000 with Retail Pacific Finance which was paid off in 2004. The company was taken over by GE Money (GEM) who at first tried to claim the original agreement hadn't been paid out and then extended a line of credit to my partner without notifying her, when she thought the account had been closed. Fast forward to 2024 and we discovery through her credit report that this account was still open. After nearly an hour on the phone they reluctantly closed the account and informed us that it would take 2 days for email confirmation to come through. Thoroughly unimpressed

Don’t even think about to deal with this company, customer service is terrible. Interest rate too high. Can’t understand how this company exists under Australian laws.

I recently used Latitude Finance to purchase a car, and my experience was extremely disappointing. They charged me an exorbitant interest rate of 19.9%, which is far higher than what I expected or was led to believe. This interest rate is unreasonable and has made my loan significantly more expensive than it should be. I feel taken advantage of and highly recommend that others seek financing elsewhere. Avoid Buttonwoods Finance if you value fair and transparent financial practices

Paid out a loan in full back in march, still waiting for the settlement letter in JUNE.
Called multiple times and had the same customer service rep for all of my calls. Customer service is appalling. Avoid this company at all costs. Insanely frustrating to deal with.