latitudefinancial.com.au Reviews 

Neel or whatever her name is RUDE!
Absolutely rude during the entire call.
I was following up why Latitude did not email through my settlement letter which I had called about on the 16th of May. It is now 6th June.
Neel, had the nerve to assume I was lying and not checking my emails because it was sent on the 29th April.
Disguting behaviour, as bad as her intelligence. How on earth did they send the settlement letter before I called? What a joke.
I end up cutting off the call because she was rude. Neel, then had the ordacity to call me back directly, which I then asked her to put me through to the survey after the call which she hangs up without transferring me to the survey.
I call back and she goes through security questions again knowing I had just called a minute ago (power tripping now). I then ask to talk to the Manager as I don't want to talk to her, she then puts me on hold for 6 minutes and does not transfer me to the Manager and it goes directly to the survey, where I have left feedback for the Manager to give me a call.

Worst people to deal with. People should know that if we purchase through latitude provider won't give us standrad warrenty. I had apple asking to buy through latititude once i went to change it within 3 month apple said that as you purchase through latitude you won't get replacement. We will repair same device. Once we contact latitude they just leave customer high and dry... Beware

I've experienced some of the worst customer service. The customer service team couldn't grasp the basics of my requests and conversation. In fact, after an hour and a half of getting nowhere, I decided it was not a good idea to have any financial dealings with this company.

Suppliers beware, this bank supports clients who will defraud you.

Do not do business with this company , have you ever heard of an error approval, I applied for a 2000 dollar credit card , was phoned by staff and gave all relevant information, and was told I was approved. Activated the electric transaction while I waited for the card . I had the card for a total of 2 days hadn't even recieved the actual card or even used it . Only to find they had renigged on their contract and cancelled the card . Telling me it was an error approval because it was an online application. It was not an online application it was through a member of their call staff. So that should tell you all you need to know they do not abid by lawful contracts and use the loopholes our stupid government allows to benefit them and not you their customer. So I say STAY THE HELL AWAY FROM THESE DODGY JACKALS.

Holder of 28 Degrees Mastercard and used to be great under GE Money. They have changed the portal and I can no longer fill in the additional card information for a family member as the link is broken.

I have notifed Sandeep via Live chat its broken. So hopefully Latitude resolve it soon.

I have had a 28 degrees travel credit card with Latitude for a few years now and had no issues, however, in January of this year my card was scammed and several fraudulent transactions were made on my account. I immediately canceled the card and reported this to Latitude. They state that it will take 21 days to invesitigate the dispute but it has now been almost 5 months and 5 out of 7 of the fraudulent transactions are still there (over $1000 in charges). I have emailed Latitude about it over a dozen times (a different customer service rep answers each email even when they say they will personally get back to you), called the customer service line 3 times (and been lied to and told it will be resolved in a few days) and even emailed the disputes department directly (and been ignored). Meanwhile, multiple late fees and interest fees have been added to my account (these seem to be the only charges they will bother to remove when asked). At this point it seems pointless to continue trying to contact them but I don't know what else to do as this is now affecting my credit score. This is the worst customer service I have ever experienced and is almost criminally negligent. After this experience, I would never recommend this company to anyone and would actually go out of my way to convince someone not to use Latitude.

Don't believe about interest free. Any How this finance take extra money from a/c. So don't believe any post.

I literally have my blood boiling from this company and their sheer incompetence!!! They are also borderline fraudulent in their behaviour which I am now reporting to all financial authorities and escalating where possible! Do not join this company whatever you do!!!! If they call you run as fast as possible as they are only out to ruin families and try to take as much money from you as possible!

Where do I start? Useless software, cant even register my loan on the app. Useless customer service department, took 4 months to resolve a simple login issue and in the end I had to create a whole new email address for them because they couldn't re-use mine. Their software and costomer service sucks, my data was also leaked. I brought all the issues id had to the attention of the complaints department and told them i would refinance with another lender if they didnt fix the issues and lower my absurdly high intrest rate to be more in line with the quotes I was getting from other lenders. Instead of fixing the issues i got the half arsed work around above and instead of lowering my intrest rate they told me they were going to raise it! On a fixed loan!? Appalling service, Appalling company, will not be dealling with again.

DO NOT USE THIS , so many charges such high interest

I am deeply disappointed and frustrated with Latitude Money, prompting me to give them a 1-star rating. Despite my willingness and earnest attempts to meet my loan obligations, my request for a slight reduction in my monthly payments for a period of six months was met with an unyielding stance. The only solution Latitude Money offered was to apply for hardship, leaving no room for negotiation or understanding of a customer's genuine intent to pay. This rigid approach reflects poorly on their customer service and flexibility, especially in times when a little understanding could go a long way.

Adding insult to injury, my experience was further soured by Latitude Money's handling of a security incident that affected my ID among others. The lack of empathy and adequate support during such a critical time was disheartening. It's as if the financial well-being and privacy of their customers are of no consequence to them.

It's incredibly frustrating to feel cornered into a situation where defaulting seems like the only option Latitude Money expects from its customers, perhaps to leverage additional fees or penalties. This experience has been nothing short of disheartening, and it's clear that customer welfare is not a priority for Latitude Money. I was merely seeking a more manageable way to clear my debt without defaulting, yet it seems that understanding and support are too much to ask for from them.

To anyone considering Latitude Money for their financial needs, I urge you to think twice. The lack of flexibility, empathy, and customer-centric solutions in my case has been a glaring issue. It's crucial to partner with a financial institution that values its customers and is willing to work with them through their financial journeys, rather than one that sees them as mere numbers.

The customer service should actually be least of my(our) worries. What's more disturbing is that these guys are scammers and thieves. Namely,I bought a car 4 years ago and the contract was for 4 years. I've been paying off $450-$460 a month. I rang these guys today to find out whether everything is going according to schedule, just to find out that I owe another $10.000 and that all this time I've been paying off my interest only,and that,according to the customer service guy,I have signed a 7 year contract, where clearly states on my contract that I have signed a 4 years contract.So, that means that a car that I bought for 17.000, now I have to pay together with interest $35.000 for it? That means they charged me over 19% interest without letting me know? Let's say I was mad and agreed to this, who guarantees me that after 7 years they won't say that I owe another $10.000? How is this even allowed to happen in a western democratic country?What's this country has turned into since it's allowing scammers run a shark loaning business?

Absolutely terrible customer service and worse, misleading product disclosure! There is apparently a difference in x monthly instalment & 0% and x month interest free. They don’t allocate your monthly payment to the transactions under x month interest free - and what happens is they wait until the interest free period is over and here you are - your principal is untouched and they charge you interest then! When you ring their customer service to ask for help - absolutely the worse people to talk to! Their escalation team is even worst! They are so rude, unprofessional, combative and untrained as to what customer service should be. They talk over you, raise their voice, and they have an hard time understanding what is the issue. Not to mention they don’t call back in the timeframe they say they will and so you have to call back and wait for more than 30 mins to be answered by their escalation team. This experience is not just once and not just one customer service representative.

I would not recommend at all Latitude and will be taking my business somewhere else. If there was a lower rating than 1 - I would have given this.

I tried to increase my credit limit, I don't have a salary or pension going into my account, which is what they want, so supplied copies of my superannuation, share trading account, and bank balance, all up well over a million dollars, but that was no good, according to these clowns, I'd be more credit worthy if I was on a pension. And don't get me started on their incompetent call centre staff in India. I've started an application with BankWest, when it comes through I'm gone from this company.

I am very disappointed with the service I received after applying for a credit card., lack of communication and with so much scamming happening I was reluctant to give them access to my bank account which they wanted., do they treat everyone like this.,?

The worst customer services, the worst app and website, and be aware that it takes 6 days for your credit card payment to clear. Even though they take the money instantly from you, it somehow takes 6 days to clear against your credit card. Highly recommend going with ANY other company

Can’t buy a house because the incompetent people haven’t closed an old account. Getting in touch is near impossible and when you do they say you don’t even have an account!

If I could give a 0 I would.

Matter relates to a refund for a purchase I made which was processed twice by a merchant and 1 was properly refunded by the merchant, but never acknowledged by Latitude. It took me a few months to realise that it was never acknowledged and when I called to put a dispute through it took almost 1 month for them to process a refund. However on the same day I received a refund, I also received a new transaction for the amount that had been refunded. I called again and this time it took about 6 weeks for them to resolve this transaction and refund me correctly. Except this time they've added the refund amount on top of my original purchase. So to give an idea my purchase was for $1235, but now my balance owing on this purchase is $1971.74. Every time I've called its been 30mins+ on the phone and constantly repeating myself to numerous people in different departments. A week ago I was promised a call back within 24hrs and still waiting. Couldn't get through to call centre so jumped online and again have been promised a call back within 24hrs. USELESS!

I have never experienced such horrible customer service then I have with Latitude. It took me 4 calls to get through not to mention been advised the wrong process. The rep don't even know there is no customer email, nor how to relvsole the call. The first call I had was place on hold 6 times ! For basically the rep to ask the person next to them what to do.

LIKE MY HUSBAND WAIT OVER AN 1HR TAKING TIME OFF WORK TO SPEAK TO THEM and still no luck
... HORRIBLE CUSTOMER SERVICE I WOULDN'T EVEN BOTHER WITH THEM , UNLESS YOUR OKAY WITH A CALL CENTRE IN INDIA TAKING YOUR INFORMATION writing it down!

One star more like MINUS -5STAR IF ONLY THAT WAS AN OPTION