I was delighted with the advice and support I received from Jenny Gillespie. I can’t praise her highly enough. She genuinely cares about her customer and took her time to get the best deal available,... See more
Company replied
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I have used Laurie Ross for 7 years re my Car Insurance. All the employees are happy to explain the insurance premium to you in a most professional, yet straightforward manner. I also like the fact th... See more
Company replied
Team members are efficient, great comms style, supportive, positive, sorted out a very good insurance deal for us in a matter of days. Special thanks to Louise
Company replied
Both my wife and I have enjoyed dealing with Sharon Govan at the Mount Florida branch for insurance for our cars and the house. The quality of the cover and the quotes were far better that we could ge... See more
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Company details
- Insurance Broker
- Auto Insurance Agency
- Business Insurance Company
- Caravan and Motorhome Insurance Company
- Home Insurance Agency
Written by the company
Howden is the new name for Laurie Ross. At Howden we provide car, home, van and a range of other insurance services. We are passionate about client service, and believe that the best way to support you and deliver real value for money is through our teams of friendly and experienced staff based in our local branches. Howden Insurance is an independent insurance Broker serving personal, commercial, and private clients. With over 200 local offices and branches, we’re trusted by over 1,000,000 clients across the UK and Ireland. We provide access to a wide range of personal and business insurance policies and assist you with your claims in times when you need us the most.
Contact info
37 Carmunnock Road, Mount Florida, G44 4TZ, GLASGOW, United Kingdom
- 0141 212 9555
- reviews@howdeninsurance.co.uk
- www.laurieross.com
Very helpful and knowledgeable
Very helpful and knowledgeable. I needed a non standard buildings insurance policy and Karen managed the process expertly. The premium was also very competitive. Well done guys keep up the good work 👍
July 1, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Derek, thank you for taking the time to leave us a review. Karen will be over the moon to hear your comments and we were happy to help!
The Laurie Ross Team
These folks are absolutely brilliant to…
These folks are absolutely brilliant to deal with nothing is to much trouble I mostly deal with Carol and Kelly they are a great team
May 1, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Scott, thanks for the 5 stars! Carol and Kelly will be delighted to hear your feedback, and thank you for saying we were brilliant to deal with.
The Laurie Ross Team
Excellent Company
Renewed private hire car insurance. All done over the phone, no problems whatsoever.
Excellent service from efficient friendly staff
June 14, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi James, thank you for taking the time to leave a review. We are happy to hear that you found us friendly and efficient!
The Laurie Ross Team
As usual Laurie Ross excelled
As usual Laurie Ross excelled. Maureen very helpful again,as usual. Insurance only £8 dearer than last year,so that’s a bonus. Recommend them to anyone. Thanks,Tony Flannagan.
June 18, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Tony, thanks for the 5 stars! Maureen will be delighted to hear your comments and thank you for saying you would recommend us!
The Laurie Ross Team
Staff of the year
Staff are very helpful and friendly and go out of their way to help 🙂
June 24, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Malcolm, thank you for taking the time to leave us a review. We are glad to hear that you found us friendly and helpful!
The Laurie Ross Team
Fantastic service
Fantastic service. Really listened to what I needed and got insurance £900 less than my existing insurer.
June 14, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Sarah, thanks for the 5 stars! We are happy to hear that you found our service fantastic and that we could get you a competitive price.
The Laurie Ross Team
Excellent Insurance Broker
Laurie Ross Insurance was recommended to me by an existing customer. From initial contact I knew I was dealing with people who wanted to help me get the specific insurance for my type of business needs. I’m delighted with the outcome.
June 19, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Iain, thank you for taking the time to leave us a review. We are happy to hear that we could find you the exact cover you needed, and are glad that you are delighted with the outcome. Thanks again.
The Laurie Ross Team
Reply from Howden Insurance (Formerly Laurie Ross)
Hi there, thank you for the 5 stars! We are over the moon to hear that you always find our service first class and appreciate you leaving us a review.
The Laurie Ross Team
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Margaret, thank you for taking the time to leave us a review. We are pleased to hear that you found our service great and thank you for renewing with us!
The Laurie Ross Team
Excellent Service.
June 17, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi John, thanks for the 5 stars! We are happy to hear that you found our service excellent.
The Laurie Ross Team
Talking to a agent is important
I needed to renew my house insurance and tried various sites gocompare,compare the market and others online is OK for straight forward stuff but for insurance to suit my needs I found Scott at Laurie Ross
For me pressure off he listened to what I needed and came back with the goods
His manner and understanding was first class
May 30, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi James, thank you for taking the time to leave us a review. Scott will be over the moon to hear your comments, and we are happy to hear that we could provide you the cover needed and take the pressure off of you!
The Laurie Ross Team
My husband has been with Laurie Ross…
My husband has been with Laurie Ross for a number of years, when my renewal came in for just under £1000 with the company I was with for over 7 years no claims ever made I was shocked by the price. I give the Shetteston branch a call, Anne was so friendly
and helpful gave me a fantastic quote which I accepted,saved over £500 thanks Laurie Ross.
June 4, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Angela, thanks for the 5 stars! Anne will be delighted to hear your comments, and we appreciate you for giving us the opportunity to quote for you.
The Laurie Ross Team
Increase my price even I have no claim
Increase my price even I have no claim
May 30, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Ali. We are sorry to hear that you were disappointed with your premium. Unfortunately Insurance premiums have been increasing across the whole UK market and our team worked with our panel of insurers to get you the best premium for your risk. We are sorry if this was higher than you had expected.
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Stuart, thank you for taking the time to leave us a review. We are happy to hear that you found us polite and efficient!
The Laurie Ross Team
The staff were very helpful and nice…
The staff were very helpful and nice thanks
June 4, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi John, thanks for the 5 stars! We are happy to hear that you found us nice and helpful.
The Laurie Ross Team
Carol at Laurie Ross sorted out my BTL…
Carol at Laurie Ross sorted out my BTL Insurance without any problems and the cost was reasonable also it was completed very quick with no fuss and in a friendly manner
June 3, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi there, thank you for taking the time to leave us a review. Carol will be delighted to hear your comments and we are happy to hear that you found our process quick and easy!
The Laurie Ross Team
Very nicely
Very nicely, politely and quickly got the best quote
Thank you
June 9, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Mehrban, thanks for the 5 stars! We are happy that you found our process quick and that you found us to be nice and polite.
The Laurie Ross Team
Kirkintilloch branch
Have used Kirkintilloch branch for years now for house and car insurance. Friendly, helpful staff who sorted out a recent claim speedily and efficiently. Pleasure to deal with them.
June 6, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Irene, thank you for taking the time to leave us such a positive review. The Kirkintilloch branch and claims team will be over the moon to hear your comments! Thank you for saying you found us helpful and friendly too!
The Laurie Ross Team
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Gerry, thanks for the 5 stars! We are delighted to hear that you found us pleasant and helpful.
The Laurie Ross Team
Easy peasy
As with the last 22 years, the renewal of my car insurance was as easy as.... They remind me that my policy is due for renewal, I ask for a quote, they get me a good deal, I accept, pay my premium and job done.nae bother. Well done Patrick branch.
May 15, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Leslie, thanks for the 5 stars! The team in Partick will be happy to hear your comments. Thank you for staying with us for 22 years! We appreciate your loyalty and hope to see you again next year.
The Laurie Ross Team
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