I was delighted with the advice and support I received from Jenny Gillespie. I can’t praise her highly enough. She genuinely cares about her customer and took her time to get the best deal available,... See more
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I have used Laurie Ross for 7 years re my Car Insurance. All the employees are happy to explain the insurance premium to you in a most professional, yet straightforward manner. I also like the fact th... See more
Company replied
Team members are efficient, great comms style, supportive, positive, sorted out a very good insurance deal for us in a matter of days. Special thanks to Louise
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Both my wife and I have enjoyed dealing with Sharon Govan at the Mount Florida branch for insurance for our cars and the house. The quality of the cover and the quotes were far better that we could ge... See more
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Company details
- Insurance Broker
- Auto Insurance Agency
- Business Insurance Company
- Caravan and Motorhome Insurance Company
- Home Insurance Agency
Written by the company
Howden is the new name for Laurie Ross. At Howden we provide car, home, van and a range of other insurance services. We are passionate about client service, and believe that the best way to support you and deliver real value for money is through our teams of friendly and experienced staff based in our local branches. Howden Insurance is an independent insurance Broker serving personal, commercial, and private clients. With over 200 local offices and branches, we’re trusted by over 1,000,000 clients across the UK and Ireland. We provide access to a wide range of personal and business insurance policies and assist you with your claims in times when you need us the most.
Contact info
37 Carmunnock Road, Mount Florida, G44 4TZ, GLASGOW, United Kingdom
- 0141 212 9555
- reviews@howdeninsurance.co.uk
- www.laurieross.com
Great service and communication.
May 6, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi James, thanks for taking the time to leave us a review. We are happy to hear that you thought our service and communication was great.
The Laurie Ross Team
Price increases every year.
May 1, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Marlene. We are sorry to hear that you were disappointed with your premium. Unfortunately Insurance premiums have been increasing across the whole UK market and our team work with our panel of insurers to get you the best premium for your risk. We are sorry if this was higher than you had expected.
Great people who do everything they can…
Great people who do everything they can to ensure the best of service and look after your needs.
What more can you want.
May 14, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Harry, thanks for the 5 stars! We are over the moon to hear that you enjoyed our service!
The Laurie Ross Team
Always friendly and knowledgeable…
Always friendly and knowledgeable service. Do not like they have been taken over by an unknown party who is not Scottish. Might have to rethink
May 14, 2024
Unprompted review
As usual lovely staff very helpful and…
As usual lovely staff very helpful and friendly I have to say didn't like the fact my insurance had nearly doubled but that's not the girls fault and was going on holiday so think I would have tried somewhere else which would have been ashame because Laurie Ross is the only company I have dealt with. Happy with your lovely staff not happy with price 🌹
May 9, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Elizabeth, thanks for the 5 stars! We are delighted to hear that you found us helpful and friendly!
The Laurie Ross Team
5* Service
Carol could not have been more helpful, I was checking for both home and car insurance, Carol was efficient and knowledgeable, Kelly was helpful too when I telephoned and Carol was busy with another client.
April 22, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Thomas, thank you for taking the time to leave us such a lovely review! Carol and Kelly will be pleased to hear your comments, and we are glad that you were happy with our service.
The Laurie Ross Team
Great quote after hard work!
Kelly worked hard and sourced us a great quote when we changed vehicle & our previous insurer wanted thousands more. Why we’ve continued to use Laurie Ross for over 20 years.
April 24, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Hugh, thanks for the 5 stars! Kelly will be delighted to hear your comments, and thank you so much for staying with us for over 20 years!
The Laurie Ross Team
First class response on getting my…
First class response on getting my insurance up and running for the year ahead 2024 to 2025
April 22, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi James, thank you for taking the time to leave us a review. We appreciate you calling our response first class!
The Laurie Ross Team
Laurie Ross are at a different level…
Laurie Ross are at a different level from other insurance brokers I have dealt with over the years.
They always go above and beyond while ensuring policies suit your needs. Wendy and Sharon are experienced, skilled and professional in all they do.
They've served my requirements when the so called competition have failed.
April 23, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Peter, thanks for the 5 stars! Wendy and Sharon will be happy to hear your comments, and thank you for saying we are at a different level!
The Laurie Ross Team
Excellent service from Kelly from your…
Kelly our advisor from your Kirkintilloch branch was excellent.
I had been trying to get insurance for a second car and the prices I was being quoted were ridiculous.
I hadn’t thought of using a broker before but will definitely again.
A couple of phone conversations with Kelly and it was all set up, the cost was also better than any I had been quoted previously.
April 25, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Karen, thank you for taking the time to leave such a lovely review. Kelly and the rest of the Kirkintilloch branch will be delighted to hear your comments, and thank you for saying you would use us again!
You know you’re in great hands with…
You know you’re in great hands with Laurie Ross insurance. Maureen always endeavours to get the best deal and always delivered. If she says she will call you back she does call you back.when you call you can get through immediately.thank you so much for everything and keeping me on the road with best cover available x
April 25, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Michelle, thanks for the 5 stars! Maureen will be over the moon to hear your comments, and we are pleased that she could get you the best cover possible.
The Laurie Ross Team
Needed to talk to a real person about…
Needed to talk to a real person about travel insurance following a health issue. Spoke to a great advisor and got insurance without any problems. Completely reassured and confident with my policy.
April 5, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Shirley, thanks for the 5 stars! We are delighted to hear that you felt confident and reassured with your policy.
The Laurie Ross Team
All went smoothly with help from…
All went smoothly with help from Christine
Many thanks
April 19, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Paul, thank you for taking the time to leave us a review. Christine will be happy to hear your comments and we are glad that you found our claims process smooth.
The Laurie Ross Team
good straightforward service again
April 15, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi James, thanks for the 5 stars! We are delighted to hear that you found our service nice and straightforward.
The Laurie Ross Team
Efficient and knowledgeable service
I found the personnel knowledgeable, helpful and pleasant to deal with added to which I secured a good deal.
April 3, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Colin, thank you for taking the time to leave such a positive review. We are happy to hear that you found us helpful and knowledgeable!
The Laurie Ross Team
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Robert, thanks for the 5 stars! Neil will be delighted to hear your comments.
The Laurie Ross Team
the rutherglen staff are always…
the rutherglen staff are always friendly and helpful
increase in cover this year was higher than I expected so hopefully next year its not the same
April 1, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Paul, thank you for taking the time to leave us a lovely review! The Rutherglen team will be delighted to hear your comments, and we are glad to hear that you found us friendly and helpful.
The Laurie Ross Team
Easy easy no fuss
April 3, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Jeffrey, thanks for taking the time to leave us a review. We are pleased to hear that your experience was easy with us!
The Laurie Ross Team
Insurance Renewal
Eileen in Rutherglen Contacted me prior to Insurance Renewal with various quotes and made renewal very easy. Friendly and extremely Helpful , Highly Recommended.
April 5, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Patricia, thanks for the 5 stars! Eileen will be over the moon to hear your comments, and we are happy to hear that you would recommend us.
The Laurie Ross Team
Just had my insurance policies renewed…
Just had my insurance policies renewed using Laurie Ross. Neil handled my quote and done a great job.
April 12, 2024
Unprompted review
Reply from Howden Insurance (Formerly Laurie Ross)
Hi Stephen, thank you for taking the time to leave us a review. Neil will be delighted to hear your comments and we appreciate you for renewing with us!
The Laurie Ross Team
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