LAVAZZA Professional UK Reviews 

Neesha Descombes and Paul the engineer who attended on site, provided a first class and effortless service. Quick response and problem sorted very efficiently. Thank you.

After deciding to progress the purchase of a new machine, Lavazza managed to turn the delivery and installation around very quickly (one week sooner than originally suggested!). Great help from Emma Zyla, the Business Development Manager, for her advice on the machine and coffee.

We are long standing customers of Lavazza with many drinks machines installed across our various sites. The drinks are great and go down well with staff. We have an excellent ongoing relationship with our account manager Kerry Milnes and the customer support team are just a phone-call or email away if help needed with drinks orders or queries. Highly recommended!

Lavazza professional have been a pleasure to deal with. Kerry our account manager was so helpful and made the move from our old machines to the new ones seamless and easy. Would highly recommend for any needs you may have.

Natalie Hlavacek has been amazing from initial contact through to coming in after the install to make sure we were happy with everything, we could not have a plumbed in machine as had no water supply near where we needed the machine, Natalie sorted the issue with there machine with inbuilt water tank, our staff & customers love the selection, would definitely recommend.

Natalie Hlavacek has been amazing, she took the time to come into our business and understand and recommend the right coffee machine, she was very knowledgeable and is great fun . Natalie kept me fully updated and has been a pleasure to work with. The engineers were also helpful and ensured we were trained on the machine care process side
We love the machine and the team

Ross was quick to react to our request and a visit was arranged quickly to try out/test the machine.

The subsequent ordering process was smooth and we have had the machines delivered today.

Contacted the company looking to have 2 machines installed at 3 different sites, Steve was great at first and arranged to meet me the next week. Meeting went ahead and Steve was great and said he would have prices over within a couple of days. A week later still nothing, chased via email and was told sorry he'd been busy would have them by tomorrow, 4 days later still nothing, emailed again and told it would be with me that afternoon, still nothing, a week later tried to call the company and after 7 minutes on hold I gave up. If this is the service you provide just trying to get quotes and don't think you are a company we would like to do business with.

Emma and the team from Lavazza have been brilliant from start to finish, made everything very simple and straightforward and hassle free.
The team are always on hand when needed and i could not recommend them enough

Many thanks to Ross Hempstock who I spoke to after my initial enquiry. He explained what Lavazza offered and talked me through the process of installation. It all went without a hitch and our members are loving their new machine.

A big thank you to Ross Hempstock for his help. The process of ordering and installing our office machine was quick, easy, and there was great service provided throughout. Everyone loves our new drinks machine!

The company answered my enquiry quickly, and were supportive of our requirements. It was all ordered and installed easily. Staff have all been pleasant and efficient, and we love the drinks machine.

We recently upgraded our coffee machines and the team at Lavazza has been brilliant at supporting this. Special thanks to Ross Hempstock for all his hard work and for always providing such a great care to his customers. I loved the fact that Ross is checking in with us ensuring we get the most out of the coffee machines.Thank you Lavazza Team ! BGB Engineering

Appalling customer service, genuinely if we could turn back time we would have done. They do not fix the issues in the accounts, I am positive they act fraudulently which i will carry out my own investigation, They have admitted that the contract sold was in fact not correct and fit for purpose. If anyone is looking for a coffee vend i would seriously consider looking at other reputable companies.

Excellent service throughout
Easy purchase and setup of the machine, ordering process is simple and efficient.

Natalie Hlavacek was great from start to finish

Marc O’Neill the Engineer visits the GXO site in Stowmarket on a regular basis. Marc is always very professional when he arrives and always respects the GXO site rules.

Customer service is shocking and loads of charges that are not necessary. When you try to leave the contract they want payment for the full machine. Avoid at all costs.

Extremely satisfied with the service provided today from Mat B. I’m new to a site that Mat covers and have had to rely on Mat a few times now to get our machines back working. After logging an issue with Lavazza, the engineer is always dispatched promptly. Mat B always shows great professionalism when on site and displays great technical expertise. I highly recommend his outstanding service and dedication.

James Willson Business Development Manager is doing a great job.

Had engineer out today Matt bray he came to the call out straight away , phoned me to let me know he was attending before which was helpful, when he arrived he was very friendly and went to fix the machine another 2 machines was broke at the time which he fix while on-site too a brilliant experience