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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, noting their effectiveness in making skin feel soft, hydrated, and radiant. Reviewers frequently highlight the excellent quality of the products, often comparing them favorably to more expensive brands and appreciating their non-greasy, luxurious feel. The staff and customer service receive consistent praise for being helpful, responsive, and professional, with many appreciating the personalized support. The overall service is described as fantastic, with customers enjoying quick responses and a smooth experience. However, some people mentioned issues with product packaging changes. A few other people also felt that the company's offers for free products were unclear, leading to additional costs or difficulties in returning items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products for making their skin feel... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the staff for being... See more

Service

People report positive experiences with service, often highlighting the outstanding and fantastic customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more

Company replied

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.2

Great

TrustScore 4 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using Lavie Labs for a little…

I’ve been using Lavie Labs for a little while now and I have to say, I’m really impressed. The Matinika cream feels absolutely lovely on my skin — rich but not heavy, and it leaves my face soft and refreshed all day. I’ve noticed a healthier glow since I started using it.

It's as good, if not better than the Dior products I used previously.

All in all, I’m very pleased with both the product and the service!

August 21, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind words, we are really glad you are loving the Matinika and the team is looking after you!

Rated 5 out of 5 stars

Three months

Three months in, and I'm really pleased with the products! Skin feels so much smoother after using the Matinika and Bosem combination.

I must also say the customer care are brilliant too, twice I have needed help and both times my query was dealt with within 24 hours

Will continue to recommend the products 👍🏽

September 11, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for the kind review! We are really happy you are enjoying the products and the service!

Rated 4 out of 5 stars

Brilliant creams

Brilliant creams skin felt so smooth and younger

September 3, 2025
Unprompted review
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Reply from Lavie Labs

Hi Sarah, thanks for your review. If you have any suggestions that could improve the service you have received please let us know!

Rated 5 out of 5 stars

Excellent service

To be honest I haven’t been using long but the products are very hydrating and feel luxurious , I’ve started using a Qua Sha with the serum, a little goes a long way and very relaxing ☺️
I spoke with Cat from customer service and can’t fault, if you have any questions, you just email them and literally will contact you and answer any concerns on query…

September 4, 2025
Unprompted review
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Reply from Lavie Labs

Thank You so much for the kind words Amanda, We are so glad that you are loving the products and are happy with the service you recieved!

Rated 5 out of 5 stars

I love the cream

I love the cream, it's lightweight and you only need a small amount. It has made my skin very hydrated and wrinkles are not as visible, it has tightened my skin. Excellent customer service, if you have an enquiry by email it is answered very promptly.

September 2, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for the kind review. We are really glad you're enjoying the products and that the Customer Care team are looking after you!

Rated 5 out of 5 stars

Amazing product and customer service

Product was fab, light, hydrating and smells gorgeous. My experience with this company also deserves the 5 stars. For once I could end my subscription without any hassle, usually companies make this a cumbersome task. Only ending as I need to save on outgoings. This was a massive plus for me, I now have trust in the company and will definitely use again in the future. Thank you to the team

September 1, 2025
Unprompted review
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Reply from Lavie Labs

Thank you Laura! I will ensure your kind words are fed back to the customer service team. We look forward to welcoming you back in the future. Please reach out!

Rated 5 out of 5 stars

A slice of heaven in a pot

The Matinika facial cream from Lavie Labs is gorgeous 🥰. It has a light texture that absorbs into the skin. I have only been using the cream for a short time and my skin feels hydrated and softer. I reached out to the team via email and the staff were really nice and accommodating - thank you - Vanessa

August 29, 2025
Unprompted review
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Reply from Lavie Labs

Thank you so much for the glowing review Vanessa! We are so happy you are enjoying the product and the customer service team looked after you!

Rated 5 out of 5 stars

The product was brilliant and the…

The product was brilliant and the service given by the providers was absolutely fantastic.

August 6, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are thrilled you are enjoying the product. We pride ourselves on our customer service. We are grateful to be a part of your skincare journey!

Rated 1 out of 5 stars

I was very disappointed as I got phone…

I was very disappointed as I got phone call ref free skin care products they told me it’s free but u only had to pay £5 for delivery but unaware they taken £31 out of my bank 2 months later anyone else had this bad experience from them

August 25, 2025
Unprompted review
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Reply from Lavie Labs

I am really sorry to hear that you weren't clear that after your 30 day free trial, should you not contact us, that this continues into a subscription. This is confirmed within the welcome email and also in the terms and conditions of the call. Please contact support@lavielabs.com so we can look into your specific case.

Kind regards,
Cat

Rated 5 out of 5 stars

excellent quality &service

The product is of excellent quality, it has improved my skin and is silky smooth to apply, not greasy. The custom service has always been very helpful, even suggested a few things to try, I have been using the face cream for nearly 2 years. I would definitely recommend to family and friends
Delia Turner

August 21, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for your kind words Delia! We are so glad to hear that you are enjoying the Matinika and we pride ourselves on our customer service!

Kind regards,
Cat

Rated 5 out of 5 stars

The only face cream that doesn’t sting…

The only face cream that doesn’t sting my eyes and leaves my face feeling soft have been using for about 4 years now

August 16, 2025
Unprompted review
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Reply from Lavie Labs

Thank you for the review Mandy! We are so glad you are enjoying the cream. We value you as part of the family!

Cat

Rated 5 out of 5 stars

This moisturiser actually works

I have struggled for years to find affordable skin care that actually does what it claims to do. Now in my mid 50s I finally have. I started with Matinika day and night cream, it is so luxurious, but the most important thing for me, it works. After only 2 weeks I could see the difference with my wrinkles, my skin texture is softer and feels firmer with an amazing healthy glow. I also received a sample of their brightening gel, wow, I swear this little bottle is full of magic. My skin has never looked this good. Another great thing about Lavie Labs is their people, staff are an email or phone call away, they are friendly and very knowledgeable. Highly recommended.

August 15, 2025
Unprompted review
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Reply from Lavie Labs

Amanda, thank you for your kind words. We work really hard to offer the best product at the most affordable price via our subscription service. We are glad you love the Matinika and Brightening gel and look forward to your feedback of the other products as you try them!

Rated 5 out of 5 stars

Great cream

Amazing product, was called unexpectedly and was a little sceptical however the cream is the best I've ever tried and the service is amazing. Anything I have needed I have received a prompt response

August 11, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your review Karen, We are delighted that you have joined the Matinika monthly program and are enjoying the products! We strive to provide the best service possible so I will ensure this lovely feedback is passed on to the team!

Rated 1 out of 5 stars

Communication is terrible

I have had no reply after contacting lavie labs to cancel a subscription!

August 7, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are really sorry that you are not happy with the service you have recieved. We work hard to provide our customers with the best experience possible. Upon signing up to the subscription you receive an email with a link to contact us, this information is also available on our website and we always aim to respond in a timely fashion.

Rated 5 out of 5 stars

The best customer service and products

I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I get a same day response every single time and they have immediately stopped the delivery and refunded me. It feels personal, theyre polite (Wendy) and very accomodating. As long as this wonderful service continues, ill forever subscribe. Happy customer 😊

August 5, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind words! We are so glad you love the products and we really do pride ourselves on our customer service. We love having you as part of the Lavie family!

Rated 5 out of 5 stars

Nothing I was called and offered a free…

Nothing I was called and offered a free tub to try no strings all I had to pay was PxP which I did this month my bank has had money taken out and I cant find a proper tel number to cancel so I will stop at my bank total scam

June 30, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I am sorry to hear you weren't clear on the terms of the subscription. Could you please contact support@lavielabs.com or alternatively respond to the email our support manager sent so we can get this cleared up for you (this information is available in your welcome email and also on our website) We look forward to hearing from you.

Rated 1 out of 5 stars

I have a subscription I don’t want and…

I have a subscription I don’t want and it is proving very difficult to cancel it. There doesn’t appear to be anywhere on the website where you can easily unsubscribe.

July 31, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I'm really sorry to hear that you are struggling to cancel your subscription, we are working on website management facilities however at the moment we can be easily reached via the contact us section at the bottom of your welcome email, via the website and by emailing support@lavielabs.com

Rated 5 out of 5 stars

Tried & true

I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung up. I like that this product is softening, & not heavy at all. I'm totally committed & am so grateful to have stumbled upon this product watching an ad online.

July 30, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We’re truly honored to be part of your skincare journey! Hearing that Lavie Matinika has helped you feel confident without foundation and supported your skin so well means everything to us. Thank you for your kind words and loyal support—it’s customers like you who inspire us every day!

Rated 5 out of 5 stars

I’ve been using Matinika skin cream for…

I’ve been using Matinika skin cream for over 5 years and I can’t rave enough about its value in keeping my skin firm and hydrated!

July 29, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your continued support! We're thrilled to hear Matinika has been a staple in your routine for over 5 years. Keeping your skin firm and hydrated is exactly what we aim for!

Rated 5 out of 5 stars

Amazing cream i have used for a few…

Amazing cream i have used for a few years and I always get compliments on my skin

July 24, 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

So glad to hear that! It's always the best feeling when people notice your skin. Thanks for sharing your experience!

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