Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
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A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
London, United Kingdom
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I’ve been using Lavie Labs for a little while now and I have to say, I’m really impressed. The Matinika cream feels absolutely lovely on my skin — rich but not heavy, and it leaves my face soft and refreshed all day. I’ve noticed a healthier glow since I started using it.
It's as good, if not better than the Dior products I used previously.
All in all, I’m very pleased with both the product and the service!

Reply from Lavie Labs
Three months in, and I'm really pleased with the products! Skin feels so much smoother after using the Matinika and Bosem combination.
I must also say the customer care are brilliant too, twice I have needed help and both times my query was dealt with within 24 hours
Will continue to recommend the products 👍🏽

Reply from Lavie Labs
Brilliant creams skin felt so smooth and younger

Reply from Lavie Labs
To be honest I haven’t been using long but the products are very hydrating and feel luxurious , I’ve started using a Qua Sha with the serum, a little goes a long way and very relaxing ☺️
I spoke with Cat from customer service and can’t fault, if you have any questions, you just email them and literally will contact you and answer any concerns on query…

Reply from Lavie Labs
I love the cream, it's lightweight and you only need a small amount. It has made my skin very hydrated and wrinkles are not as visible, it has tightened my skin. Excellent customer service, if you have an enquiry by email it is answered very promptly.

Reply from Lavie Labs
Product was fab, light, hydrating and smells gorgeous. My experience with this company also deserves the 5 stars. For once I could end my subscription without any hassle, usually companies make this a cumbersome task. Only ending as I need to save on outgoings. This was a massive plus for me, I now have trust in the company and will definitely use again in the future. Thank you to the team

Reply from Lavie Labs
The Matinika facial cream from Lavie Labs is gorgeous 🥰. It has a light texture that absorbs into the skin. I have only been using the cream for a short time and my skin feels hydrated and softer. I reached out to the team via email and the staff were really nice and accommodating - thank you - Vanessa

Reply from Lavie Labs
The product was brilliant and the service given by the providers was absolutely fantastic.

Reply from Lavie Labs
I was very disappointed as I got phone call ref free skin care products they told me it’s free but u only had to pay £5 for delivery but unaware they taken £31 out of my bank 2 months later anyone else had this bad experience from them

Reply from Lavie Labs
The product is of excellent quality, it has improved my skin and is silky smooth to apply, not greasy. The custom service has always been very helpful, even suggested a few things to try, I have been using the face cream for nearly 2 years. I would definitely recommend to family and friends
Delia Turner

Reply from Lavie Labs
The only face cream that doesn’t sting my eyes and leaves my face feeling soft have been using for about 4 years now

Reply from Lavie Labs
I have struggled for years to find affordable skin care that actually does what it claims to do. Now in my mid 50s I finally have. I started with Matinika day and night cream, it is so luxurious, but the most important thing for me, it works. After only 2 weeks I could see the difference with my wrinkles, my skin texture is softer and feels firmer with an amazing healthy glow. I also received a sample of their brightening gel, wow, I swear this little bottle is full of magic. My skin has never looked this good. Another great thing about Lavie Labs is their people, staff are an email or phone call away, they are friendly and very knowledgeable. Highly recommended.

Reply from Lavie Labs
Amazing product, was called unexpectedly and was a little sceptical however the cream is the best I've ever tried and the service is amazing. Anything I have needed I have received a prompt response

Reply from Lavie Labs
I have had no reply after contacting lavie labs to cancel a subscription!

Reply from Lavie Labs
I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I get a same day response every single time and they have immediately stopped the delivery and refunded me. It feels personal, theyre polite (Wendy) and very accomodating. As long as this wonderful service continues, ill forever subscribe. Happy customer 😊

Reply from Lavie Labs
Nothing I was called and offered a free tub to try no strings all I had to pay was PxP which I did this month my bank has had money taken out and I cant find a proper tel number to cancel so I will stop at my bank total scam

Reply from Lavie Labs
I have a subscription I don’t want and it is proving very difficult to cancel it. There doesn’t appear to be anywhere on the website where you can easily unsubscribe.

Reply from Lavie Labs
I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung up. I like that this product is softening, & not heavy at all. I'm totally committed & am so grateful to have stumbled upon this product watching an ad online.

Reply from Lavie Labs
I’ve been using Matinika skin cream for over 5 years and I can’t rave enough about its value in keeping my skin firm and hydrated!

Reply from Lavie Labs
Amazing cream i have used for a few years and I always get compliments on my skin

Reply from Lavie Labs
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