Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more
Company replied
After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more
Company replied
Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
4.2
Great
939 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Lavie Labs
Thank you so much! We're thrilled to hear you’re enjoying the products and feel they’re worth it. Your support means a lot! 😊 If there's ever anything you need, we're always happy to help! 😊
I can't say enough superlatives about Lavie face cream!!
I have been using the face cream for over 5 yrs. I apply it in the morning and again before bed. I have very sensitive skin and this cream is the ONLY ONE I have been able to use in my 78 years. My complexion is smooth, even and "minimally" wrinkled. I am told often that I do not look my age. I used to get rashes and irritations on my face, but I have no problems at all anymore. I feel like my skin is stronger!
I love this product!!
July 11, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear that the cream has worked so well for your sensitive skin and has become a trusted part of your routine for over five years. It's wonderful to know it's helped you achieve smooth, healthy-looking skin without irritation. Your story is truly inspiring! 💛
Perfect for my wife.
I buy this product for my wife. She insists this is the only product she has found that does what she wants.
It makes her skin smooth and also tightens where needed. Great product.
July 8, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your thoughtful feedback! We're thrilled to hear that your wife loves the product and that it's delivering the results she's looking for. Smooth and tightened skin is exactly what we aim for—so glad it's working perfectly for her!
Matinika cream makes my skin feel & look amazing
Matinika cream makes my skin feel really smooth and plump, and it’s also improved the appearance of my scars caused from teen acne. I am 50 and feel I never looked better than I do when using this cream and I’ve tried quite a few.
June 11, 2025
Reply from Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear that Matinika Cream has made such a positive difference for your skin — especially with smoothing, plumping, and improving the appearance of scars. It's inspiring to hear that at 50, you feel your best yet! Your kind words mean a lot to us 💛
I have been using this face cream for 3…
I have been using this face cream for 3 years it is amazing. I am always being complimented on how good.my skin looks
June 14, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled to hear you've been loving the cream for 3 years. There's nothing better than getting compliments on your skin – and you definitely deserve them! 💛
Chris was very helpful and explained…
Chris was very helpful and explained why the product gets good reviews. I’ve been using it for a while and my skin seems softer. I feel I need to use it for a while to get the full benefit. I would highly rate Chris. 10.6.26
June 10, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your thoughtful feedback! We're delighted to hear that Chris was able to support you and explain why the product receives such positive reviews. It’s wonderful that you've already noticed your skin feeling softer—many of our customers find that the benefits continue to build with consistent use. We truly appreciate your kind words and your high rating for Chris.
Untrustworthy Unscrupulous company
I received a cold call from a lady called Debbie, she was very pushy and after several calls and emails I agreed to order products on the basis that if I wasn't completely satisfied with the products I could return within 30 days.
I tried the products and they are definitely not worth the money.
I emailed Debbie because as she wasn't returning my calls to say I wanted to return products. She ignored my emails si I contacted the Head office. It was agreed that I could return the products I had unopened but still had to pay for the ones I had tried.
So far I have paid £66.50 and not received any refund, I am worried that they will take more money out of my bank .
This company are completely unscrupulous and a con.
DO NOT ORDER ANYTHING FROM THEM
May 15, 2025
Unprompted review
Reply from Lavie Labs
Dear Julie,
We are really sorry to hear that you are disappointed with your experience.
At the time of your contact Debbie was unfortunately unavailable hence the lack of response but customer service reached out to you as soon as they were aware.
We agreed to cancel your plan and for you to return the products and even waived our policy on open products.
The reason you were charged was because we didn't receive the products back before your billing date.
We have refunded your previous payment as we attempt to locate the package you sent back as you didn't send us tracking despite our requests.
I can confirm that no further payments will be taken and we hope to get this fully resolved with yourself as soon as possible.
Best Regards,
Lavie Labs Customer Support Team
I have been using this product now for…5 years
I have been using this product now for five years plus. I have sensitive skin and it plumps and softens very nice. I have had no reason to change products. Lavie Labs has been so completely easy to deal with. I have never had to contact customer service in my 5+ years. I order online. And have been completely satisfied. Thank you so much!
May 28, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your kind words and for being a loyal customer for over five years! We're thrilled to hear that our product works so well for your sensitive skin and continues to deliver the results you love. It means a lot to us that you've had such a smooth experience with Lavie Labs—from the product itself to the ease of ordering. We truly appreciate your trust and support. Thank you! 💛
Reply from Lavie Labs
Thank you so much! We're thrilled to hear you enjoyed our service and products. Your support means a lot to us! 😊
Great Salesman great product
Spoke to the lovely Chris on Tuesday last week and he has put together a skin routine for me. He was polite and extremely helpful and I couldn’t believe how quickly the products came ! The products feel amazing on my skin and i’m looking forward to seeing the end results.
May 13, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your lovely feedback! We're thrilled to hear that Chris was able to help you find the right skincare routine. It's great to know the products arrived quickly and that you're already enjoying how they feel on your skin. We can't wait for you to see the results – please keep us posted!
I put a bad review I have removed it…
I put a bad review I have removed it because of the help I have received from the company has been fantastic thank you so much for your help .
May 18, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for updating your review! We're really glad we could resolve the issue and that you had a positive experience with our support team. If you ever need anything else, we're always here to help!
Reply from Lavie Labs
Thank you so much for your kind words! We're delighted to hear your delivery arrived on time and that our team made a great impression. If there's ever anything you need, we're always happy to help! 😊
Ashkara eye serum is just the best!
I’ve used various products from LAVIE labs but my absolute favourite is the Ashkara eye serum! Once a day in the morning it minimises the fine lines around my 70 year old eyes amazingly. Used at night as well it made my eyes a bit puffy so once is right for me. I’ve tried other eye serums but they just don’t do it!
I also spread a touch on my upper lip - given there are also fine lines there!
May 12, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for sharing your experience! We're thrilled to hear how much you love the Ashkara Eye Serum—it really is a standout! It's great that you've found the perfect routine that works for you, and using a touch on the upper lip is such a clever tip. We're so happy it's making a difference for your skin. 💛 If you ever need anything or have more feedback, we're always here!
First class service
Concerns were addressed promptly and efficiently.
Friendly, understanding staff dealt with issues with good knowledge and empathy. First class service.
May 8, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your kind words! We're delighted to hear that you felt well-supported and that our team was able to address your concerns with care and efficiency. Providing first-class service is always our goal, and it’s wonderful to know that it made a difference.
Customer Support Team
Absolutely amazing product well worth…
Absolutely amazing product well worth the money and the team are friendly full of knowledge and really help full
Highly Recommend to anyone this skin care range is Truly Fantastic
FIVE STARS
April 29, 2025
Reply from Lavie Labs
Thank you so much for your amazing feedback! 🌟 We're thrilled to hear you love the skincare range and had a great experience with our team. Your recommendation means the world to us! 💖
Fabulous products and great customer service.
Absolutely gorgeous products and the customer service is top notch. I've been a customer of Lavie for several years now and my skin has never looked better. I am constantly getting comments about how young I look and it is down to these. What makes the company really special those is the incredible customer service, whether it is just when ordering or asking a query about skincare, they genuinely love what they do and go out of their way to create a loyal customer base. Highly recommended.
April 28, 2025
Unprompted review
Reply from Lavie Labs
Hi Lynsey,
Thank you so much for your beautiful message — it truly made our day!
We are absolutely delighted to hear how much you love our products and that they have made such a positive difference for your skin. Knowing that you feel confident and receive compliments is exactly what we strive for.
Your kind words about our customer service mean the world to us. We genuinely care about each of our customers, and it’s incredibly rewarding to hear that this shines through in your experience with Lavie.
Thank you again for being such a loyal and valued part of the Lavie family. If there’s ever anything you need, please don’t hesitate to reach out — we’re always here for you.
Wishing you continued radiance and happiness,
Customer Support Team
KEEP ON USING IT!
Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a rich feel to my cheeks, face and décolleté. I think about trying something different, perhaps something local, but know I would be disappointed so I just placed an order for another 3 jars! Thank you, Lavie Labs!!!
April 26, 2025
Unprompted review
Reply from Lavie Labs
Thank you so much for your continued love and loyalty! 💖 We’re beyond happy to hear how well the Matika Age Defying Cream works for your skin—it truly is a favorite for a reason. Your kind words mean the world to us, and we’re so glad you’re sticking with us. Enjoy your next 3 jars! 😊✨
Amazing results with the Brightening…
Amazing results with the Brightening Gel and then Matinka Cream
5 Stars
April 26, 2025
Unprompted review
Reply from Lavie Labs
Thanks so much for your glowing review! ✨ We're thrilled to hear you're loving the Brightening Gel and Matinka Cream combo. Your radiant results are what we aim for! 💛
Best Skincare company in the UK
Best Skincare company in the UK, Highly recommend! solved all my issues.
April 1, 2025
Unprompted review
Reply from Lavie Labs
We're so happy to hear that our products have made a difference for you! Thank you for your kind words and support—it means the world to us 💛
I have used the cream fir years ...had…
I have used the cream fir years ...had a surplus niw used up....so bought snow more ....everyone asks what us my secret...I am 78....abd most people think I am un my sixties.....fab cream x
April 14, 2025
Reply from Lavie Labs
Wow, thank you so much for sharing that! 💖 We’re absolutely thrilled to hear how much you love the cream — and what an incredible compliment to be mistaken for someone in your sixties at 78! ✨ You’re living proof that taking care of your skin pays off. We’re so glad to be part of your secret! 🥰 Here's to staying fabulous! xx
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