Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more
Company replied
After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more
Company replied
Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
4.2
Great
939 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent product
April 7, 2025
Reply from Lavie Labs
Awesome to hear that! Thanks for the love — let us know if there's anything else we can do for you 🙌
Excellent products
Excellent products, service and making a difference to my skin already.
April 2, 2025
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled to hear you're loving the products and already noticing a difference in your skin. Your support means the world to us! 💛
Aweful company scammers take money from…
Aweful company scammers take money from your account I suggest any woman or man DONT BUY ANYTHING FROM THEM they take your money again and again and again I’m taking these to small claims court by 5pm please don’t buy this go boots or anywhere but these scammers worst customer service ever what company only has email or whattsapp number for customers mmmmmmmm
March 6, 2025
Unprompted review
Reply from Lavie Labs
Hi Ahmed,
We’ve looked into the matter, and it appears you are not a customer of ours. Given that, we kindly urge you to investigate the situation more thoroughly before making public statements or posting negative reviews about our business.
Posting inaccurate or misleading information can be damaging and unfair, especially when there is no direct relationship between your experience and our company. We respectfully request that you remove the review in question.
Should it remain, we will be left with no choice but to respond publicly and, if necessary, share our own experience regarding your company to ensure transparency and fairness.
We hope this can be resolved amicably and quickly.
Best regards,
Customer Support Team
The eye serum is Great for under eye bags
The eye serum is brilliant it gets rid of bags under the eye it's great. The only down side is the very small bottle. The price is extortionate for the the amount you get . Maybe you could make the quantity greater for the price.
March 29, 2025
Unprompted review
Reply from Lavie Labs
Thank you for your review! We're so happy to hear that you love the eye serum and that it’s helping to reduce under-eye bags—delivering visible and effective results is exactly what we strive for!
Like all premium brands, our Eye Serum comes in the industry-standard 15ml size. This is because the formula is highly concentrated, meaning only a small amount is needed per application to achieve optimal results. While we understand that pricing is a consideration, we focus on using high-quality, carefully selected ingredients that provide maximum benefits with each drop. This ensures that even a small bottle lasts a long time while delivering noticeable improvements.
We truly appreciate your feedback and your support! If you’re happy with the results and experience, we’d love for you to reconsider your rating—we always strive to provide a 5-star experience and would love to know how we can make that happen for you! Please don’t hesitate to reach out if there’s anything else we can do for you.
Product review with out come
I think it would be good to have sample pots as I have one that I can not use it made my face feel like it was on fire which will mean pennies wasted but the rest very good
Service impeccable
February 26, 2025
Reply from Lavie Labs
Thank you for your feedback! We're glad you enjoyed most of the products and appreciated our service. We're sorry to hear one of the products caused discomfort, and your suggestion about offering sample pots is very helpful. We'll definitely consider it to improve the experience.
Waiting for new product.
I have bought a lot of products from Guy, he is the best. My complaint is with the pump action containers, the immortality ones, they don't seem to work. I have deconstructed 3 immortality tubes and put the contents into a empty jar from Matinika. We pay so much for this, and the pump action on the immortality cream container doesn't work
Update. A call from Guy, very apologetic, he's assured me the product is in a jar going forward.
Happy days.
Thank you
December 31, 2024
Unprompted review
Reply from Lavie Labs
Thank you for being a valued customer and for your kind words about Guy! We’re sorry to hear about your experience with the pump containers. Our packaging is designed to preserve product integrity and ensure proper dispensing, but we understand your frustration if it’s not working as expected.
Please reach out to our support team at support@lavielabs.com, and we’d be happy to assist you with a solution. Your feedback is important to us, and we appreciate the opportunity to make things right.
AVOID AT ALL COSTS
Updated....
Finally received a refund after emailing every day very poor communication, sent me a RMA with incorrect products on...had i not checked i doubt i would of received a refund....i personally would steer clear ....
would give no stars if I could, no communication regarding a return address, I cancelled my order, still taking money from my bank, I am preparing a case for Trading Standards.
Sorry lavielabs your reply is all lies....I have been emailing you virtually every day ...funny how I get a response occasionally....and yes I check my spam every day.....I'll leave it to the authorities to deal with, I've cancelled any further payments to you, no doubt you'll be running me down now....😂
March 5, 2025
Unprompted review
Reply from Lavie Labs
We’re sorry to hear about your experience. Our team has attempted to contact you via email and phone but has not received a response. We take these matters seriously and are happy to assist you. Please reach out to us at support@lavielabs.com, and we will do our best to resolve any concerns.
We appreciate the opportunity to address this directly and efficiently.
I tried the products was not happy…
I tried the products was not happy phoned them spoke to someone because I could not recall some of what I was told during the original call they said they will send the recording
But that didn't happen I then told another man I wanted to send them back and he agreed
But no details where being sent to me so kept on
Then spoke to another man who first said no I could not send them back eventually he said he will listen to recording and then he agreed I could send them back and get refunded
That still didn't happen it's been holy hell trying gate return details
Then I get told it to late to return
And that I was not told I could of had copy of recordings and also no one said anything to me about returning them and getting refunded
So after many back and forth they finally sent me return address and asked me for proof of receipt
Had my stuff I asked when am I going to be refunded and they said they are not
So not only am I not having my money back but they are refusing to return my property to unless I agree to close complain that's not happening me so has of today the 12th of February I have still not had my property returned to me
July 8, 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your feedback. We understand your frustration and regret that your experience did not meet your expectations. We do want to clarify, however, that we have always followed our clear policies, including the 45-day money-back guarantee, which far exceeds industry standards.
As per your post, you mentioned that you did not like the products, which is why you decided to return them. Please note, we never requested that you return them—this was entirely your decision.
Our team has carefully reviewed the interactions with you, including the calls, and it was communicated that refunds are not issued after the 45-day period. We also want to emphasise that the products are being returned to you as per your request.
We take all feedback seriously and are committed to maintaining transparency and fairness in our business practices. However, the statements you’ve made in your review are inaccurate and damaging to our reputation.
We consider this matter resolved in accordance with our policies. If you have any further concerns or wish to discuss this in more detail, please contact us directly at support@lavielabs.com.
Hi this is Karin I was so happy to hear…
Hi this is Karin I was so happy to hear back from you!
I had a Bad experience with Lawie
I was with Daniela she is so sweet and I was happy with her! Until Guy come in then pitcher ! I spent 1,600.00 dollars with him and Wendy it was a disaster sending out wrong stuff which had to return ! The Tried to sell me stuff I don’t use I had to return! I paid $200.00 a month which
Wendy messed up with my Bank it got so bad the Bank would not do any more Business with her! I told Guy about it he did not wont to her any off it ! Told me you will never buy anything from Lawie
You have to order from the internet!
Further more I had to open a new Bank Account to finish making my payments to
Him thru Wendy! She is awful dont know what she is doing, Guy stud up for her!
Well enough it was not a good experience!
I paid him off and don’t won’t nothing to do with him!
All my best to you, thank you for your
Sweet words! Karin!
September 18, 2024
Unprompted review
Reply from Lavie Labs
Hi Karin,
Thank you for sharing your experience. I’m sorry to hear things didn’t go as smoothly as they should have, especially after your positive experience with Daniela. I can understand how frustrating the situation must have been, and I truly appreciate you bringing it to our attention.
Your feedback is valuable, and we will make sure it’s shared with the team so we can continue improving. If you ever have any further questions or if there’s anything else we can help with, please feel free to reach out to us at support@lavielabs.com.
Very swift delivery of my favourite…
Very swift delivery of my favourite face cream thank you.
February 3, 2025
Reply from Lavie Labs
You're very welcome! 😊 So glad you received it quickly and that you love it! Enjoy your face cream! 💕✨ We truly appreciate your support and look forward to continuing to serve you. Thanks again for the 5-star review 🌟😊
I was not happy with misunderstanding…
I was not happy with misunderstanding of length of renewal, I would rather have had less products for a shorter time which I took to be the case.
Products are good but too expensive in the long run. I thought I had expressed this clearly.
However, on positive side I like most of the products.
January 24, 2025
Reply from Lavie Labs
Thank you for your feedback. We’re glad to hear you enjoy our products, but we understand your concerns regarding the renewal length and pricing. We strive to provide clear information about our subscription options and would love to discuss a solution that better suits your needs.
Please reach out to our support team at support@lavielabs.com, and we’d be happy to assist you with any adjustments. Your satisfaction is important to us, and we truly appreciate your support.
I absolutely love the Matinika’ cream
I absolutely love the Matinika’ cream. This is my second purchase and hope to remain in doing so too. My skin feels like it’s finally getting a good drink whilst not feeling too tacky afterwards and having it look like a difference is being made with using one jar! Wrinkles seem like they’ve faded,less blotchy areas and smoother all over. Just healthy, and people have noticed a glow in my skin. I use it with No.7 protect and perfect serum and it’s a great combination for me,as the other products are too expensive to purchase together, but I love the cream! Fast delivery too. Highly recommend this product.5🌟🌟🌟🌟🌟
January 23, 2025
Reply from Lavie Labs
Thank you so much for your glowing review! We’re thrilled to hear that the Matinika cream has made such a positive difference for your skin. It’s great to know that it’s providing the hydration and smoothness you’re looking for without feeling tacky. We’re also happy that the combination with the No.7 serum is working so well for you! We truly appreciate your support and look forward to continuing to serve you. Thanks again for the 5-star review and for recommending our product! 🌟😊
Disappointed in quantity
The size of the exfoliant was a quarter of the size of those I purchased before. I feel ripped off.
Good products but very disappointed in the quantity for the same price.
January 28, 2025
Unprompted review
Reply from Lavie Labs
Thank you for sharing your feedback. We always strive to provide the best quality and value for our customers, and we appreciate the opportunity to address your concerns.
If there has been any confusion regarding product size, we’d be happy to clarify and assist. Please reach out to our support team at support@lavielabs.com with your order details, and we’ll do our best to help. Your trust means a lot to us, and we look forward to resolving this for you.
I’ve been using Lavie Labs products for…
I’ve been using Lavie Labs products for a while now and have to say they do deliver great results—my skin feels brighter, smoother, and noticeably improved. The team, especially James and Guy, have been attentive and helpful, offering good deals and addressing any issues, such as occasional problems with product containers. However, the pricing is quite steep, and the push for bulk buying or longer-term commitments can feel a bit overwhelming. Overall, the quality of the products and customer service stands out, making it worth considering despite the high cost and sales approach. Four stars!
December 17, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your thoughtful feedback! We're thrilled to hear that you've seen great results with our products and that James and Guy have been helpful in assisting you. We truly appreciate your honesty regarding pricing and sales approach—we’re always looking for ways to improve the experience for our customers. Your support means a lot to us, and we’ll take your input into account. If there’s anything else we can do to enhance your experience, please let us know! 💙✨
SCAM!!
SCAM!!
They'll sign you up to a costly monthly direct debit. My mum hasn't received any of the products and has contacted them to cancel but they're still taking money out of her account.
January 22, 2025
Unprompted review
Reply from Lavie Labs
We’re sorry to hear about your concerns and would like to clarify the situation. Our records show that the order was successfully delivered to the provided address. We would be happy to provide proof of delivery if required.
We value our customers and are committed to ensuring a positive experience.
Please contact our support team at support@lavielabs.com and we will prioritise resolving this matter. Thank you
Updates on shipping information
Updates on shipping information
Prompt answers to my email
Delivery time as expected
Beautiful products
January 14, 2025
Reply from Lavie Labs
Thank you for your kind words! We're glad to hear that the delivery time met your expectations and that you’re pleased with the products. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I give the product 5 stars but…
I give the product 5 stars its amazing ! BUT l have stopped using the product after 2 years of subscription because l kept getting sale calls from ' GUY ' who would be impossible to get off the phone and felt very much like a hard sale with a hard close . I miss this product but l don't miss the calls from Guy .
January 3, 2025
Unprompted review
Reply from Lavie Labs
Thank you for your kind words about our product! We're delighted to hear that you loved it and gave it 5 stars – it truly means a lot to us.
We’re very sorry, though, to hear about your experience with the sales calls. While our intention is always to provide helpful information, we understand that the calls may have felt overwhelming, and we sincerely apologise for that.
Your feedback is incredibly important, and we’ll make sure to address this issue to improve our approach. If you’d like to return to using our products, we’d love to assist you without the concern of unnecessary calls. Please feel free to reach out to us at support@lavielabs.com, and we’ll ensure you have a seamless experience moving forward.
Thank you again for sharing your thoughts, and we hope to have the opportunity to serve you again in the future.
Warm regards,
The Lavie Labs Team
Reply from Lavie Labs
Thank you for your loyalty! We're thrilled to hear it's been consistently reliable for you over the years. 😊 We appreciate your support and are here if you need anything else
Reply from Lavie Labs
Thank you for your kind words! We're so glad you're happy with the cream and our service. 😊
Reply from Lavie Labs
Glad to hear it was a hit! Perfect timing too—happy holidays! 🎄😊
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