Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
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Review summary
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I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more
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After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more
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Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
4.2
Great
939 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Lavie labs are truly the best skin care…
Lavie labs are truly the best skin care products that I have used. The Immortal leaves my skin soft, and has absolutely diminished fine lines on my face, it has the smoothest texture and absorbs without leaving any greasiness. I love the eye serum too, it has reduced eye bags and dark circles making me look less tired. The skin brightener is excellent too and I use this before applying Immortal, it just rids me of any dead skin cells and leaves my skin really smooth, makeup is so much easier to apply. I use the retinol cream at night time, love this too, it makes my skin glow.
I really can’t speak highly enough of these skin care products, they truly work miracles.
Thanks must go to James at Lavie Labs for his amazing customer service and advice. Thank you 😊
December 10, 2024
Unprompted review
Reply from Lavie Labs
Thank you so much for your wonderful feedback! We're thrilled to hear how much you love our products and how they've made a difference for your skin. It's amazing to know that Immortality, the eye serum, and the rest of the products are working so well for you! We're also glad James could provide you with such great customer service. 😊
Your glowing skin is the best reward for us, and we truly appreciate your support. Thanks again for sharing your experience, and we look forward to continuing to support your skincare journey!
A lovely cream smells of lavender and…
A lovely cream smells of lavender and not 2 strong skin is lovely n smooth ..only bought it as it was the Black Friday sale as this cream is 2 expensive if it was cheaper I’d buy it all the time unfortunately at this price I won’t be buying again
December 2, 2024
Reply from Lavie Labs
Thank you for your feedback! We're thrilled to hear you enjoyed the cream's lavender scent and how it leaves your skin feeling smooth. We understand pricing can be a concern, and we truly appreciate your honesty. We'll pass your thoughts along to the team as we’re always striving to make our products more accessible. 😊
Reply from Lavie Labs
So glad you love the cream! It’s always great to hear positive feedback. 😊 We appreciate your support and are here if you need anything else
Face creams
Excellent service very quick to deliver customer service is brilliant products are top of the range
November 28, 2024
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service, quick delivery, and products. Your satisfaction means the world to us, and we’re always here to assist you whenever you need. 😊
the products are amazing
the products are amazing. but the sales person I dealt with Guy made the experience even better
November 20, 2024
Reply from Lavie Labs
Thank you so much for your kind words! We're thrilled you love the products, and we're glad to hear Guy made your experience even better. We'll be sure to share your feedback with him! 😊 We appreciate your support and are here if you need anything else
Had a cold call from a very charming…
Had a cold call from a very charming guy but it went on and on and you end up with a long recommended list of their amazing products especially tailored to you. I didn't let him finish as after 30 minutes of hard sell, I gave up knowing this was going to be a long term, very expensive commitment and hung up!. Sorry Lavia Labs - this sort of sales technique is not for me.
November 26, 2024
Unprompted review
Reply from Lavie Labs
Dear Marion,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your recent experience didn’t meet your expectations.
Our approach is designed to provide a personalised consultation, where we take the time to understand each customer’s unique needs and recommend tailored solutions. We aim to be thorough and ensure you have all the necessary information to make an informed decision.
Our goal is always to provide value and help you choose products that align with your specific needs and goals.
If there’s anything we can clarify about our products or services, or if you’d like to revisit the consultation at your convenience, please let us know, we're always here to help.
Efficient prompt service and excellent…
Efficient prompt service and excellent product
November 11, 2024
Reply from Lavie Labs
Thank you for your feedback! We're delighted to know you appreciated our efficient service and excellent product. Your satisfaction is our top priority!
Love the product and excellent service
Love the product and excellent service
November 1, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your kind words! We're thrilled to hear you love the product and had an excellent service experience. Your support means a lot to us!
Good Company and good Customer Service
The company has looked after me at all times e.g. if a bottle wasn't dispensing correctly, they immediately sent a new bottle.
I have all my questions answered about skin care in easy to understand terms (via the phone calls).
But best of all, the creams are now proving to be effective after a year of use - lines less noticeable and neck skin more attractive than before. It's great!
November 7, 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your experience! It's wonderful to hear how well we supported you, from replacing products quickly to providing clear skincare advice over the phone. And the results you’re seeing after a year of use sound fantastic—it's great that the creams are making a noticeable difference for you! We’re grateful to have loyal customers like you, and we're always here to help!
Sent the cream quickly
October 29, 2024
Reply from Lavie Labs
Thank you for your feedback! We're glad to hear that the cream was sent quickly. We appreciate your support and are here if you need anything else
Reply from Lavie Labs
Thanks for sharing your experience! It’s great to hear that you’re enjoying the cream's texture and that the delivery was prompt. Your feedback really helps a lot! We’re grateful to have loyal customers like you, and we're always here to help!
Very happy with the service
Very happy with the service, the chap i spoke to was very pleasant and helpful.
October 21, 2024
Reply from Lavie Labs
Thank you for your feedback! We're thrilled to hear that you had a positive experience and that our team member was pleasant and helpful. If you need anything else, feel free to reach out!
Reply from Lavie Labs
Thank you for your feedback! I'm glad to hear that you found him helpful and informative. It’s always great to have someone who goes above and beyond!
Great company, amazing products
James at Lavie Labs always goes above and beyond. He’s very attentive, keeps me informed about new products and always gives me the best deal possible.
The products themselves are amazing and I’m happy to pay that bit extra for great looking skin.
October 12, 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your experience! It's great to hear that James has been so helpful and attentive. We’re thrilled you’re loving the products and the results they bring. Your support means a lot!
Expensive but lovely products that actually work
I have been using Lavie products for some months now and have noticed my skin is brighter and smoother. The products are lovely but, I have had problems dispensing some of the serums. I would recommend these products although they are expensive and you appear to have to sign up to a course of several months to achieve any discount, if it is a discount or sales pitch, but either way I have just ordered another years supply
October 11, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your honest review! We’re glad to hear that the products have been making a difference for your skin. If you’re having any trouble with the serum dispensers, please let us know—we’d be happy to assist. Your feedback on the subscription is appreciated, and we’ll take it into account. Thanks for your continued support!
Good products bad containers
The products are very good but unfortunately the containers are not. I have had three where I could no longer get the product out. But James has been brilliant and replaced them. I just wondered why this happens as it’s expensive and I have never had this kind of problem with products before
September 1, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your feedback! I'm glad to hear that James provided great support in replacing the containers. We strive for quality, and it's concerning to hear about your experience. We’ll definitely look into the issue with the containers to improve for the future. Your input is valuable to us!
Reply from Lavie Labs
Thank you for your kind words! We're thrilled to hear you had a great experience with our products and team. Your support means a lot to us!
Beware of pressure selling
I was called by Guy, I did not ask for this call, it was a cold call, for over an hour he spoke to me about the wonders of these products, and in the end persuaded me to buy in bulk a years supply. I liked the product, but I felt pressured to go ahead with his suggestions, a lot can happen in a year, finances, health etc can change and this monthly debt for face cream can no longer be justified. He does not want to know, he just wants the invoice paid every month regardless of my dire situation. The fact also remains that he contacted me to say he had a much better product than the one I am still paying for, so really what I have is inferior. He will not take back the unopened products, and looking back in hindsight, how effective is this product after a year? I feel totally scammed and I wish I'd never heard of this company.
October 7, 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your experience. You are and will always be a valued customer of the Lavie family.
You mentioned that you like our products. We totally agree that circumstances can change unexpectedly, and therefore, your dedicated account manager, Guy, called you to make sure that everything is well and offer the latest product to complement your routine with us.
After years of dedicated research, we develop new products to continue the innovative approach that our customers love.
Please send us an email at Support@lavielabs.com. We will be more than happy to resolve any concern and ensure that your time with us continues to be of great satisfaction. Thank you.
Excellent quality products.
As i was a previous customer several years ago, I received a follow up call from Guy at LaVie. He was easy to talk to, informative and genuinely interested in me and my skin care etc. He provided me with a brilliant offer of products and a way to pay that was easily affordable. As I was buying all that he recommended, rather than just the odd pot of cream- I am now seeing amazing results in my skin, and I am usually quite sceptical about the ability of one brand to be so much better, but this one definitely is. Other people have also commented on my skin too.
So I am very happy with the service and quality of products -and no longer feel I need to jump from brand to brand of expensive creams.
September 1, 2024
Unprompted review
Reply from Lavie Labs
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Guy and that you’re seeing amazing results with our products. Your satisfaction means the world to us, and we’re glad you found a skincare routine that works for you. If you ever have any questions or need further assistance, we’re always here to help. Enjoy your glowing skin! ✨
Not happy with this product
Not happy with this product
I’ve used it religiously and not an ounce of improvement
Would never spend a penny on this product again
In fact I think my skin looks worse.
Dont buy it.
September 28, 2024
Unprompted review
Reply from Lavie Labs
Dear Consumer,
I requested that you share your details using the Trustpilot feature three days ago to ensure that you are our client and resolve any issues that you might have faced.
Our experienced skin care consultants have helped thousands of customers achieve their best skin in the last ten years.
Please email me at Support@lavielabs.com with your name, email and telephone number. We can only help once you have shared your details with us.
Hope to hear from you soon. Thank you.
Kind regards,
Lavie Labs Customer Support
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