I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... See more
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Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... See more
Really helpful. Reserved the camera I was interested in until they had received my part exchange. All emails were answered very quickly and gave me a good price for my camera. Dispatched quickly and w... See more
I have purchased lenses and camera bodies many times over last 16 years from LCE Chester in store. The staff there were always professional, but also very knowledgeable. Some members still continue to... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
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Replied to 95% of negative reviews
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The communication about delivery was…
The communication about delivery was helpful and it arrived promptly and safely.
Excellent service
Excellent service - second hand lens was exactly as described and arrived the next day, brilliant
Have used LCE for all my camera purchases new and second hand never fails
Used Battery charger arrived promptly…
Used Battery charger arrived promptly and was boxed and appeared good as new. Good value for money
Straightforward to deal with and lens…
Straightforward to deal with and lens as described with quick delivery.
Excellent Service.
I have purchased several things from London Camera Exchange over a number of years. In Store and online.
Always good, friendly and helpful service. With my latest purchase from Derby, an item was unavailable. They called me and offered an alternative. My order still arrived on time.
Very straighforward lens purchase.
Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day.
Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot. I was there, and they weren't. I was sent a message to say that they couldn't deliver because the pin-holder was not there....wrong ! They did deliver in the notified slot the next working day.
Very knowledgeable and great service…
Very knowledgeable and great service when I rang to discuss a second hand camera, purchased and sent through to Taunton
Excellent order processing.
Order handling and despatch were prompt, and camera was accurately described.
Lens as described, great price, good experience.
Lens as described, safely packaged, fast despatch and delivery, thank you.
I bought a second hand camera and they…
I bought a second hand camera and they were very helpful and willing to do a little better on the price.
Recommend them completely.
Lens upgrade
Very co-operative people helping me with lens upgrade and working around a hospital operation. Taken through the options, arrangement for delivery of my lens was easy and the new lens was delivered on the day agreed. 100%
Great service
Efficient and effective service
Simple ordering system, delivered to schedule and camera in good condition as described.
Really helpful
Really helpful. Reserved the camera I was interested in until they had received my part exchange. All emails were answered very quickly and gave me a good price for my camera. Dispatched quickly and well wrapped. The used Nikon I bought was in better condition than I expected so really happy experience with Lce once again.
Great product at reasonable price
Great product at reasonable price. Delivery was very quick.
Great service from Rob at the Derby…
Great service from Rob at the Derby store who I was pointed towards via the website to trade in my Z7 and 24-70 f4 s against a Z8 with the 24-120 f4 s.
Kept in the loop at all times and trade in and new kit all sorted between Monday and Friday.
Great service and price!
Always excellent service
Always excellent service. Smooth transactions with politeness and putting up with my orders changes.
Great Service, selling DSLR to LCE
I recently sold LCE a DSLR body and sent a lens for appraisal. The whole process was great, good communication and hassle free postage arrangements using DPD pickup from my local Post Office. The Derby branch handled my case and were in touch by phone on the morning they received my items. They immediately agreed on the quoted price for the camera body, no quibble. Whilst I’m certain I could have achieved a slightly higher price selling privately, the quote from LCE was comparable to other companies. I believe it was reasonable and removed the risk of selling on an e-auction site etc.
They also took a look at the lens and as they had warned me (due to age and lack of service providers) they were unwilling to sell it on. Therefore they made arrangements to return this to me. Again the communication was first rate and I received an hour time slot from DPD on the day requested. The lens was returned well packed and in the condition it was sent.
I received payment into my account within two working days and am highly satisfied with the service. I understand the reasons behind not purchasing my lens, which was only sent following consultation with LCE and without any promises or expectations.
Great service, highly recommend to anyone looking to sell their gear. Cannot comment on purchasing from LCE, but will certainly be looking to use them again in the future.
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