Excellent deal with trade in of an older camera for a newer version. Price paid for the trade-in was as offered at the outset. Good communication from LCE and their carrier DPD.
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See what reviewers are saying
Staff helpful and responsive to my pre-sales enquiries concerning mail-order purchase from their web site, Well packaged and quick delivery via dependable courier service. Used goods exactly as de... See more
Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... See more
I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
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Replied to 95% of negative reviews
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Excellent service
The camera I purchased was excellent and was ‘as new’ as described. The delivery was very prompt as well. I am very happy with the item and the service I received from LCE. Well done and thank you.
Feedbak
I'd rather not describe the service as great, though there are mainly positives, only one(possibly two) negatives.
Communication with LCE, was positive, professional, honest and quick. Delivery time was excellent.
I was a little disappointed to see that the cap on the back of the lens was not properly secured. It fell off when I took the lens out the plastic bag. I'd like to think no dust got onto the back of the lens. There were one or two additional marks on the lens, where the lens hood attached, which was not mentioned, (but those light marks would have been unlikely to have changed my option to buy).
I've still to try out the lens. So I will revise this review if necessary (though I don't expect I will need to).
Always good service from LCE
Always good service from LCE. The lens was described and arrived on time.
Just what I wanted
Good website, great customer service, timely delivery. Very happy with my new-to-me lens.
Reputable name with a good pedigree.
From purchase to delivery, shopping experience positive. Communication excellent regarding sale and delivery. Delivery prompt and good value. Will buy from again.
Perfect lens and perfect service!
Lens was just as described - perfect. Really pleased with this Canon 85mm f/1.2L
Great website and delivery was very fast too.
Couldn't ask for more.
Consistently good service and knowledge
Bought both new and used items and again service was very good - product as described.
Excellent service
Excellent service , I feel that the item was better than described. I will use them again .
Amazing experience with the staff at…
Amazing experience with the staff at London camera exchange, I had been looking for a cannon g7x and I managed to find it here. I also traded an old camera, they made this transaction smooth and very quick. I really recommend using them!! They also answered any questions I had via email so quickly.
Great Service
Easy to order, prompt dispatch with next day delivery free of charge. The camera was well packaged and appears in good condition.
London Camera Exchange 2nd hand equipment.
I was searching for a replacement second hand lens for my Nikon camera through various reputable on line stores. Comparing prices and quality I settled upon this lens from one of the London Camera Exchange's many shops aaround the country . Customer Service was excellent, dispatch was very quick, and I'm very pleased with my lens.
Excellent, start to finish .
Delivery of goods on time just as ordered. Good advice on phone when speaking to Assistants in store. Excellent all round. Husband very happy with camera 😊
Fantastic Used Nikon Z5ii
I had been looking for a really good used Nikon Z5ii for a few months when I noticed this one and decided to purchase it. Rob was very helpful when we exchanged e mails, providing all the information I needed to verify the provenance of the camera. As expected, when it arrived and with only 100 shutter actuations the condition was mint, as new, which was exactly as described. I'm very pleased with it. I have had a number of different DSLR and Mirrorless Nikon cameras and for most purposes, apart from fast action/sport and maybe large landscape photo printing, you would not need much more capability than this full frame Z5ii.
Pleased.
Very pleased with my purchase and just as described, well packaged and arrived in good time.
First time buyer - very impressed with the customer service
I bought a pair of Swarovski binoculars on line and the buying process was straightforward. Due to no fault of LCE, the delivery courier could not collect them that day, which meant that I received them a day later than planned.
This wasn't a problem for me and I was impressed that a member of the Derby branch phoned me as soon as possible and explained the situation, apologising for the slight delay, although it was beyond their control.
The binoculars arrived well packaged and were exactly as described on their website. This is the first time I have bought anything from LCE and based on this experience I would definitely buy from them again.
Excellent condition Z6ii & 24-120 at a…
Excellent condition Z6ii & 24-120 at a very competitive . The delivery was prompt & the camera & lens are in superb condition.
Usual excellent service from LCE. Thankyou to the Derby team.
Used camera purchase
It was a trouble free experience from start to finish. It was the first time I have bought online with yourselves, I use the Reading store usually face to face. Would use your online service again
A stress free experience Good prices…
A stress free experience Good prices Terrific service Great used products Two stand out stores I always end up returning to are Derby and Manchester
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