Order arrived the next day and within the time scale, so no having to wait in and not knowing how long it would be. Well wrapped. Looking forward to using the lens on my next holiday. Thank you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
Item arrived well packaged and as described very happy daughter she can now practice her photography skills
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
836 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
As always, excellent service and second hand items always as described
April 13, 2026
The price was excellent and it was…
The price was excellent and it was delivered quickly without issue. I just wished they improved their website particularly the used section.
Its just a bit clunky compared to others
April 6, 2026
Exactly what I wanted
Exactly what I wanted (legacy compact camera including viewfinder, Lumix) in hardly-used condition. Even came with a little Lowepro case! Promptly delivered.
April 7, 2026
very promp service,placed an order one…
very promp service,placed an order one day and delivered the following .great service.
April 8, 2026
Easy to deal with and used product in…
Easy to deal with and used product in great condition
April 6, 2026
Excellent service
The camera I purchased was excellent and was ‘as new’ as described. The delivery was very prompt as well. I am very happy with the item and the service I received from LCE. Well done and thank you.
March 23, 2026
Feedbak
I'd rather not describe the service as great, though there are mainly positives, only one(possibly two) negatives.
Communication with LCE, was positive, professional, honest and quick. Delivery time was excellent.
I was a little disappointed to see that the cap on the back of the lens was not properly secured. It fell off when I took the lens out the plastic bag. I'd like to think no dust got onto the back of the lens. There were one or two additional marks on the lens, where the lens hood attached, which was not mentioned, (but those light marks would have been unlikely to have changed my option to buy).
I've still to try out the lens. So I will revise this review if necessary (though I don't expect I will need to).
March 27, 2026
Always good service from LCE
Always good service from LCE. The lens was described and arrived on time.
March 19, 2026
Just what I wanted
Good website, great customer service, timely delivery. Very happy with my new-to-me lens.
March 25, 2026
Reputable name with a good pedigree.
From purchase to delivery, shopping experience positive. Communication excellent regarding sale and delivery. Delivery prompt and good value. Will buy from again.
March 23, 2026
Perfect lens and perfect service!
Lens was just as described - perfect. Really pleased with this Canon 85mm f/1.2L
Great website and delivery was very fast too.
Couldn't ask for more.
March 16, 2026
Consistently good service and knowledge
Bought both new and used items and again service was very good - product as described.
March 17, 2026
Excellent service
Excellent service , I feel that the item was better than described. I will use them again .
March 16, 2026
Amazing experience with the staff at…
Amazing experience with the staff at London camera exchange, I had been looking for a cannon g7x and I managed to find it here. I also traded an old camera, they made this transaction smooth and very quick. I really recommend using them!! They also answered any questions I had via email so quickly.
March 13, 2026
Great Service
Easy to order, prompt dispatch with next day delivery free of charge. The camera was well packaged and appears in good condition.
March 12, 2026
London Camera Exchange 2nd hand equipment.
I was searching for a replacement second hand lens for my Nikon camera through various reputable on line stores. Comparing prices and quality I settled upon this lens from one of the London Camera Exchange's many shops aaround the country . Customer Service was excellent, dispatch was very quick, and I'm very pleased with my lens.
March 10, 2026
Excellent, start to finish .
Delivery of goods on time just as ordered. Good advice on phone when speaking to Assistants in store. Excellent all round. Husband very happy with camera 😊
March 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.