Order arrived the next day and within the time scale, so no having to wait in and not knowing how long it would be. Well wrapped. Looking forward to using the lens on my next holiday. Thank you.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
Item arrived well packaged and as described very happy daughter she can now practice her photography skills
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
837 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Used Nikon Z5ii
I had been looking for a really good used Nikon Z5ii for a few months when I noticed this one and decided to purchase it. Rob was very helpful when we exchanged e mails, providing all the information I needed to verify the provenance of the camera. As expected, when it arrived and with only 100 shutter actuations the condition was mint, as new, which was exactly as described. I'm very pleased with it. I have had a number of different DSLR and Mirrorless Nikon cameras and for most purposes, apart from fast action/sport and maybe large landscape photo printing, you would not need much more capability than this full frame Z5ii.
March 3, 2026
Pleased.
Very pleased with my purchase and just as described, well packaged and arrived in good time.
March 5, 2026
First time buyer - very impressed with the customer service
I bought a pair of Swarovski binoculars on line and the buying process was straightforward. Due to no fault of LCE, the delivery courier could not collect them that day, which meant that I received them a day later than planned.
This wasn't a problem for me and I was impressed that a member of the Derby branch phoned me as soon as possible and explained the situation, apologising for the slight delay, although it was beyond their control.
The binoculars arrived well packaged and were exactly as described on their website. This is the first time I have bought anything from LCE and based on this experience I would definitely buy from them again.
March 3, 2026
Excellent condition Z6ii & 24-120 at a…
Excellent condition Z6ii & 24-120 at a very competitive . The delivery was prompt & the camera & lens are in superb condition.
Usual excellent service from LCE. Thankyou to the Derby team.
March 2, 2026
Used camera purchase
It was a trouble free experience from start to finish. It was the first time I have bought online with yourselves, I use the Reading store usually face to face. Would use your online service again
February 23, 2026
Amazing communication
Communication with the seller was superb - they resolved an ordering issue incredibly quickly and I had my product within 48 hours. Couldn’t be happier!
February 19, 2026
Excellent service
Second time I have purchased used gear from LCE and as before and the items were as described (as new..mint).From order to delivery was only three days and Rob at the Derby branch was very friendly and helpful.No hesitation recommending LCE Derby.
February 18, 2026
Fantastic experience with London Camera…
Fantastic experience with London Camera Exchange. Was very cautious about spending a large amount of cash online with a company I’ve never used before. However after reading very positive reviews on Trustpilot I took the plunge and was very impressed with the quality of the lens I purchased second hand. Extremely fast postage and great communication keeping me up to date with the progress of my order. Item arrived next da and was extremely well packaged and I am over the moon with it.
February 10, 2026
excellent service
I contacted LCE via email to arrange a trade-in and purchase of a Nikon Z50ii. The response was very quick and informative. The collection of my items was arranged very quickly and smoothly.
The same can be said about the offer made for trade-in and the purchase of the new camera.
I'm very happy and would recommend them to anyone.
February 13, 2026
Staff very helpful and arrive next day
February 5, 2026
Very quick delivery and great value
Very quick delivery and used lens was exactly as described.
Will definitely use again when looking to buy another lens
February 9, 2026
My "go to" for used gear
Never have a problem ordering from LCE. Accurate descriptions, good prices and well packed, fast deliveries. Thanks!
February 5, 2026
Helpful staff
Helpful staff, as always. Item bought online and delivered to my local branch for peace of mind.
February 2, 2026
great service
My order was really quickly dispatched and arrived in great condition. Happy with this service.
January 31, 2026
Swift delivery
Good price for the item. The second-hand product had all accessories and the box. Swift delivery.
January 29, 2026
Very competitive price
Very competitive price, goods well-packed and condition exactly as described. Package arrived exactly when it was suggested it would, all in all 100%.
January 28, 2026
Found buying from them was made easy
Found buying from them was easy and painless product advertising was good when making a choice will buy from them again
January 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.