Order arrived the next day and within the time scale, so no having to wait in and not knowing how long it would be. Well wrapped. Looking forward to using the lens on my next holiday. Thank you.
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See what reviewers are saying
The whole transaction with LCE Derby was excellent. From the very fair price given for my part exchange to the swift delivery of the used camera (which is unmarked) the service was excellent. I was p... See more
I rang the store to check it was still available and if I could ask for a specific delivery day. Paid for item in line and the store confirmed delivery. Item received and in perfect condition. Now I a... See more
Item arrived well packaged and as described very happy daughter she can now practice her photography skills
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
837 reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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I paid £4.99 next day delivery on a…
I paid £4.99 next day delivery on a £12 lead. Ordered sat and will be delivered today. Thurs lunchtime. Why? Because they won’t leave it in my parcel bin due to it needing to be signed for. Yes fair enough on an expensive bit of equipment but a £12 hdmi lead??? Had to redeliver on a day off and make sure someone is in. Not good.
January 24, 2026
Reply from London Camera Exchange - Derby
Dear Paul,
Thank you for taking the time to leave your feedback.
Please accept our apologies — this order unfortunately slipped through the net. Our default courier service does require a signature, and this should have been flagged for manual handling and shipped in a padded wallet. We’re sorry for the inconvenience this has caused.
Thank you for bringing this to our attention, and please be assured we’re reviewing the process to prevent this from happening again.
Kind regards,
Your LCE Team
Third time I have used Derby branch
Third time I have used Derby branch. They have always been helpful and given excellent service.
January 24, 2026
Great service. I will definitely be using them again.
The camera and accessories were very well packaged. Delivery was also super quick and updates about this were plentiful.
January 23, 2026
Fair price and quick service
January 21, 2026
I got a used camera lens in perfect…
I got a used camera lens in perfect condition for a great price. It was delivered on time and safely packed. There were lots of messages from LCE about the product, with clear delivery information. Excellent service.
January 19, 2026
Great service
Having ordered a piece of used equipment, the branch had difficulty locating it. Communication was very prompt and very apologetic and a refund was immediately issued. However, when the same item was subsequently located a short time after, I was contacted and asked if I'd still be interested in it, with the sale price held. The item was packaged and sent the same day, arriving with me the following day.
Customer service metrics should include how things are managed when they go wrong and I can't fault this branch who took ownership and responsibility and instead of hiding behind a problem, maintained dialogue that resulted in a very satisfied customer. Great job.
January 19, 2026
Good quality and price
Good quality and price
Free shipping and arrived within 24 hours.
Thank you
January 19, 2026
Perfect item and very quick delivery
January 19, 2026
Best platform for used camera kit
Best platform for used camera kit. 11/10 customer support (thank you Jason), wide range of products, as well as very competitive prices. Thank you 😁
January 16, 2026
Kept informed by the Derby branch of…
Kept informed by the Derby branch of how my order was progressing. Right upto delivery. Great!.
January 14, 2026
Good honest information
Good honest information. Friendly and receptive to customer feedback.
January 2, 2026
Used equipment is accurately described…
Used equipment is accurately described and delivered super quickly.
January 10, 2026
First class service again from LCE
First class service again from LCE. Lens was in excellent condition and arrived next day by reliable DPD.
January 6, 2026
Really pleased with the secondhand…
Really pleased with the secondhand lens. It was in excellent condition and arrived promptly. Easy to use website which enabled comparison of similar lenses across all LCE shops.
December 31, 2025
Excellent and quick delivery, communication excellent
Excellent and quick delivery
December 30, 2025
Great service, great product, speedy delivery
Bought a second hand camera , found which branch it was at, talked to a really helpful young man in Derby, who got the camera out and checked it and answered questions whilst we talked on the phone. Expedited the deliver and even phoned me back to say they had got it on that days delivery pickup. Product itself all boxed , no different to buying it new, Brilliant.
January 2, 2026
shops and on line
technical questions were answered well at the shop and the on line service was great.
January 2, 2026
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