Excellent deal with trade in of an older camera for a newer version. Price paid for the trade-in was as offered at the outset. Good communication from LCE and their carrier DPD.
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See what reviewers are saying
Staff helpful and responsive to my pre-sales enquiries concerning mail-order purchase from their web site, Well packaged and quick delivery via dependable courier service. Used goods exactly as de... See more
Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... See more
I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, United Kingdom
- 01332348644
4.9
Excellent
811 reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Happy customer
Good communications, item arrived exactly as described, good price & quick delivery
October 4, 2025
After 50 years LCE remain a great place to do business with
As always with LCE the whole transaction was smooth, painless and pleasant.
October 6, 2025
A long way from me in south…
A long way from me in south Oxfordshire, but it always feels like LCE is a close neighbour; helpful staff, responsive to email enquiries. Goods always well packaged and swiftly delivered. Just how all 'shops' should be, great customer service!
October 6, 2025
Easy Value shopping
Always easy to buy from your on line shops,
Good value products with excellent delivery.
What more do you need.
October 4, 2025
Easy to use website
Easy to use website. Good description and pictures. Straight forward to order. Good information on delivery and kept informed arrival quickly and well packaged. Was as described very pleased with purchase.
October 4, 2025
Fantastic company.
Derby branch.
It is very rare in these enlightened times to find a Company where customer service is as it once was. This Company and especially this branch have it in spades. Nothing was too much trouble. No question too daft. I dealt with Darren and a nicer more knowledgeable person I doubt you could find. This is now my go to place. Professional. Knowledgeable. Faultless.
October 8, 2025
Unprompted review
Great service
The awsome service i received
The member of staff was so helpful and new every thing I asked
Thankyou for everything
October 2, 2025
Great service.
October 1, 2025
Always a Fast first class service with…
Always a Fast first class service with next day delivery good as described or better highly recommended retailer 5*
September 30, 2025
First class online experience.
I ordered a lens, which was described as 5 star, via mail order.
The lens was delivered, via DPD, less than 24 hours after I placed the order.
The description was accurate - the lens was ‘as new’ and was supplied with all paperwork etc. Even the box was unmarked!
The price was also extremely competitive.
Thank you LCE Derby.
September 25, 2025
Great customer service
Well packaged and arrived next day, even when I had missed the cut off by 45 minutes. Used DPD so I knew I was in safe hands. Camera as described. No issues found so far. Would have liked the option to pay by Klarna rather than PayPal.
September 18, 2025
Great service
Great service, great second hand rating system, big fan, lots of local stores too. Support our high streets. :-)
September 20, 2025
Product condition really was excellent
Product condition really was excellent. No doubt.
Price was good with special Summer Offer.
Well packed and delivered to timescale.
September 9, 2025
Great item, fair price, great experience.
Exactly as described, superb quality item fast delivery and great packaging.
September 16, 2025
Great communication with the guys at…
Great communication with the guys at Derby.
A very good price offered for my trade-in items and very patient when dealing with some issues I was having over collection.
September 9, 2025
Excellent
Excellent, quick and easy payment and swift delivery of my item….excellent communication, highly recommended …..thanks
September 5, 2025
Fantastic customer service
Fantastic customer service, start to finish! LCE will be our go-to camera shop from here on!
August 23, 2025
Excellent all round.
My first dealings with LCE and it won't be my last, great products, accurately described, along with great prices and delivery to match.
September 3, 2025
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