London Camera Exchange Reviews 9,947

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items, even used ones, arrive exactly as described or even better. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged. The staff are also commended for their helpfulness, knowledge, and professional approach, contributing to a positive overall service experience. However, some customers also noted minor issues. A few people mentioned that while products were mostly as described, there were occasional small discrepancies like minor marks or a non-functional dial. Additionally, some reviewers experienced delays with delivery, attributing them to the courier rather than the company itself.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the excellent condition of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledgeable and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with products being in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a used Canon 16-35 f2.8l. Very well packed, as when it arrived the box was significantly damaged but the lens was fine. The price was extremely competative and delivery was the next day. The... See more

Rated 5 out of 5 stars

I’m always cautious about buying a used item, but the lens from LCE Manchester was exactly as described and with all original packaging. It would be nice if LCE offered a 12 month warranty like the tw... See more

Rated 5 out of 5 stars

The staff inside of the store were amazing. Helped me choose out whether to upgrade my lens or my camera body and explained why I should explain my lens first. They kept the product to the side for me... See more

Rated 5 out of 5 stars

Good fast response to questions, honest clear answers, have been using LCE for years now and find them to be great value as well as great products The lens I bought matches the condition advertis... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 95% of negative reviews

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Rated 5 out of 5 stars

Long live high street shops

Whilst having a 'trawl' on the LCE website for used Olympus film cameras I spotted and very clean and recently serviced OM-1. A call to the Nottingham branch ensued and after a very pleasant phone call with Carl the manager (we waxed lyrical about film photography and the resurgence and demand for cameras and film in general) I duly purchased the camera. I'm glad I did. It is better than expected, arrived in a very short time - next day delivery and was well packaged. Will definitely purchase from LCE again and highly recommend. Thank you to the team at Nottingham.

As an aside, please consider using a real shop to purchase from, not just through online warehouses that can't offer any expertise or experience. Otherwise shops like LCE will disappear completely and we're then left with purchasing by guesswork.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement of lost shipment

Original shipment of the order was lost by DPD. LCE responded immediately to my telling them of the missing package and sent a replacement shipment which arrived 2 days later. Excellent service

April 17, 2026
Rated 5 out of 5 stars

used Canon 16-35 f2.8l

I bought a used Canon 16-35 f2.8l. Very well packed, as when it arrived the box was significantly damaged but the lens was fine. The price was extremely competative and delivery was the next day. The lens was pretty much as described - there were a couple of small marks on the front glass not mentioned in the description, but these were irrelevant as they don't affect the picture. Service was all automated online, no problems at all. I would definitely use LCE again

April 16, 2026
Rated 5 out of 5 stars

Olympus Trip 35

Phoned about this camera and have to say the salesman was exceptionally helpful needless to say I ordered the camera which arrived the next day and I was not disappointed with the condition. Now shooting a roll of HP5 and will find if I snapped well.

April 16, 2026
Rated 5 out of 5 stars

Pentax K7 with lens.

Pentax K7 with lens.
Great camera in wonderful condition at an excellent price as well. Really well packed for transit and delivered within 24 hours. First time I have used LCE and now a convert.

April 16, 2026
Rated 5 out of 5 stars

Excellent Service

I have had all my lenses from you, usually Derby branch.
Every time I have been more than satisfied with the service and equipment I have received.
This last purchase was done over the internet and packaging and delivery were excellent
Many thanks.

April 16, 2026
Rated 5 out of 5 stars

Very pleased with my Panasonic FZ150…

Very pleased with my Panasonic FZ150 (From LCE Gloucester). Well priced, boxed (which was a nice surprise, considering age) and in virtually new condition (from 2012!).
LCE are my newest regular source of equipment (2nd hand) as I find the mix of equipment available at any one time very good.
Also, speaking from experience over more than 10 purchases now (from various LCE outlets, Portsmouth, Lincoln, Norfolk etc.), all have been consistently well priced vs condition & age.
Regular notifications & fast reliable delivery (at least from my perspective) have placed LCE ahead of MPB now, I find they are getting more and more expensive for gear that is really not worth their prices. Especially for older kit, like the FZ150.
I enjoy browsing the site too, such variety & easy filtering of items to narrow down interesting gear.
Thank you LCE... though I need to save up again now! :-)

April 16, 2026

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