London Camera Exchange Reviews 9,950

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items, even used ones, arrive exactly as described or even better. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged. The staff are also commended for their helpfulness, knowledge, and professional approach, contributing to a positive overall service experience. However, some customers also noted minor issues. A few people mentioned that while products were mostly as described, there were occasional small discrepancies like minor marks or a non-functional dial. Additionally, some reviewers experienced delays with delivery, attributing them to the courier rather than the company itself.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the excellent condition of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledgeable and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with products being in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a used Canon 16-35 f2.8l. Very well packed, as when it arrived the box was significantly damaged but the lens was fine. The price was extremely competative and delivery was the next day. The... See more

Rated 5 out of 5 stars

I’m always cautious about buying a used item, but the lens from LCE Manchester was exactly as described and with all original packaging. It would be nice if LCE offered a 12 month warranty like the tw... See more

Rated 5 out of 5 stars

The staff inside of the store were amazing. Helped me choose out whether to upgrade my lens or my camera body and explained why I should explain my lens first. They kept the product to the side for me... See more

Rated 5 out of 5 stars

Good fast response to questions, honest clear answers, have been using LCE for years now and find them to be great value as well as great products The lens I bought matches the condition advertis... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite and helpful staff only…

Very polite and helpful staff only dealt with them over thr phone but the service was excellent and the equipment i bought second hand was as good if not better than descriped so very pleased all round . Many thanks Mark.

March 25, 2026
Rated 5 out of 5 stars

Reliable camera shop

Clear website, competitive price, rapid and reliable delivery. I've bought from LCE in the past, and will probably do so in the future. Although I purchased by mail order, it is reassuring to know that they have local branches.

March 18, 2026
Rated 5 out of 5 stars

The LCE Exeter branch gave great service

The LCE branch at Exeter responded very quickly to my purchase order and sent the item promptly. The item was a Nikon D850 and it was accurately described on the website and came with all of the components as advertised. This is not the first time that I have used LCE and have shopped in their branch in The Strand over many years. I highly recommend LCE.

March 25, 2026
Rated 5 out of 5 stars

Excellent

Dealt with Chester store to trade old for new… I shopped around and basically spot on pricing relative to the other big camera retailers. Really pleasant staff, effective processes, zero issues. Would unreservedly recommend to anyone at any point in photography wanting to buy or trade in gear.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to replace my old camera with…

I wanted to replace my old camera with a better model. I found a used EOS 90d on their website which is exactly what I was after. It arrived very quickly, was well packaged and in excellent condition. Just need to save up for some better lenses to go with it!

March 25, 2026
Rated 5 out of 5 stars

The usual brillant service from…

The usual brillant service from ordering to being updated as to its progress in the delivery as I ordered online as I was not able to get to the store in the logistics aspect. However, I have actually visited this particular store over many years now so know the service is good. This item, although secondhand, was well described and lived up to its description on arrival. I have dealt with assorted LCE branch's over the years for both new and secondhand items and not been disappointed and why I still patronise them.

March 30, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look