We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
Company replied
We had a fabulous trip on the Rideau Canal. We picked up a horizon, three model and went north from Smith Falls to Ottawa and back. the boat was clean and relatively easy to operate. Had all of the b... See more
Company replied
Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
Company replied
Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your website is very easy to get…
Your website is very easy to get around. Booking was very easy. We cannot wait till we get to cruise with you. We have surprised our friends from Bordeaux with this cruise. This is something we can do for them in their own country.
February 11, 2026
Reply from Le Boat
Thank you for your wonderful review! We’re so pleased to hear that you found our website easy to navigate and that the booking process was straightforward. It’s also lovely to hear how excited you are for your upcoming cruise.
What a fantastic surprise for your friends from Bordeaux – such a special way to enjoy time together in their beautiful region. We hope you all have an amazing time on the water and create some truly memorable moments.
Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you for your review! We’re really pleased to hear that you found our website easy to use and that our team were helpful during your booking experience. We’ll be sure to share your kind feedback with the team.
We hope you have a fantastic holiday on the water and look forward to welcoming you aboard. Please do let us know how your trip goes once you’ve returned – we’d love to hear all about it.
Warm regards,
Colin from Le Boat
Booking and paying for the boat were…
Booking and paying for the boat were excellent. Having an Australian POC to call was excellent.
February 2, 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback! We’re delighted to hear that the booking and payment process went smoothly and that having an Australian point of contact to call made the experience even better. It’s great to know this support was helpful for you.
We hope you have a fantastic time on your upcoming boating holiday and enjoy every moment on the water. Please do let us know how your trip goes once you’ve returned – we’d love to hear all about your experience.
Warm regards,
Colin from Le Boat
Great outdoor space!
The best thing about Le Boat boats is the outdoor space. It’s really sociable and there’s always a fab view. Beds & bedrooms are on the small side, but that's boats. We usually ask for extra bedding so we can make use of the living space extra bed. We’ve been on several Le Boat holidays and the staff are always helpful and friendly. It’s a shame you have to pay for so many add ons, like cushions, parking…things that I think should just be included. All in all, we really enjoy our Le Boat holidays, hence we go back for more.
July 7, 2025
Unprompted review
Reply from Le Boat
Thank you for your thoughtful review and for choosing to holiday with us on several occasions – it really means a lot to know you continue to come back to Le Boat.
We’re so pleased to hear how much you enjoy the outdoor space on our boats. Being able to relax together outside and take in the views along the waterways is definitely one of the special parts of a boating holiday. It’s also lovely to hear that our team have consistently been helpful and friendly during your trips.
We appreciate your feedback regarding the additional extras. Guest feedback like yours is very important to us as we continually review our offering, and we’re pleased to share that deck cushions are now included on all of our boats.
Thank you again for your continued support, and we hope to welcome you back on board for another great holiday in the future.
Warm regards,
Colin from Le Boat
Our holiday was an adventure that we will never forget
Our holiday was an adventure that we are will always remember. We went together as a family (5) and enjoyed nearly every moment of the trip. I say nearly because we had some issues with the heating and some mold in the boat. But the company answered immediately to our phone call and helped us with the problems. We received all the information we needed to know before we sailed off. We chose April for our holiday and it was the best time of the year to do so. We did not meet a lot of boats on our way and we could find a parking place everywhere without any problem. We would go back again but first we need to find our next destination :)
April 20, 2025
Unprompted review
Reply from Le Boat
Thank you for sharing your experience. We’re so pleased to hear that your holiday was such a memorable adventure for your family and that you enjoyed nearly every moment of your time on the water together.
We’re sorry to hear that you experienced some issues, but we’re glad that our team were able to respond quickly and assist when you contacted us. Providing prompt support when needed is very important to us, so it’s reassuring to know the team were able to help resolve the situation.
It’s also great to hear that you felt well prepared before setting off and that April proved to be such a good time for your trip, with quieter waterways and easy mooring along the way.
Thank you again for your feedback, and we’d be delighted to welcome you back for another adventure once you’ve chosen your next destination.
Warm regards,
Colin from Le Boat
booking easy all done and dusted In no…
booking easy all done and dusted In no time at all .brilliant
March 5, 2026
Reply from Le Boat
Thank you for your lovely feedback. We’re really pleased to hear that the booking process was so quick and straightforward for you.
We hope you have a fantastic time on the water when your holiday comes around. If there’s anything else you need before you travel, our team will be very happy to help. And once you’re back, we’d love to hear how your trip went.
Warm regards,
Colin from Le Boat
LeBoat is client first company!
LeBoat is client first company. The boats are well equipped, very accommodating and easy to use. We have always had a great family time or couples experience. A great way to slow down and see a different way of vacationing.
September 17, 2025
Unprompted review
Reply from Le Boat
Thank you very much for your review.
We’re really pleased to hear that you’ve enjoyed your experiences with us and that you value the way our team puts customers first. Creating holidays where families and couples can relax, slow down and experience the waterways in a different way is exactly what we hope every guest enjoys.
It’s also great to know that you found the boats well equipped, comfortable and easy to use. One of the things many guests love about a Le Boat boating holiday is how accessible it is — allowing you to explore beautiful waterways at your own pace.
If there’s anything we could have done to make your experience a five-star one, we would genuinely love to hear your thoughts. Feedback like yours helps us continue improving the experience for future guests.
We hope to welcome you back on board again soon.
Warm regards,
Colin from Le Boat
The relaxed pace of life in an idyllic…
The relaxed pace of life in an idyllic aquatic environment, without deadlines to adhere to.
September 15, 2025
Unprompted review
Reply from Le Boat
Thank you very much for your review.
You’ve captured beautifully what many guests love most about time on the water — the relaxed pace, the peaceful surroundings and the freedom to enjoy each day without a strict schedule. That slower rhythm is exactly what makes a Le Boat holiday on the water such a special and refreshing experience.
If there’s anything we could have done to turn your experience into a full five-star one, we’d really value your feedback. Hearing from our guests helps us continue improving future trips.
We hope to welcome you back for another relaxing escape on the waterways soon.
Warm regards,
Colin from Le Boat
Great customer service team …
Great customer service team who helped us choose and book our next boating adventure.
January 30, 2026
Reply from Le Boat
That’s wonderful to hear — thank you for your kind feedback.
We’re so pleased our customer service team could help you choose the right boat and destination for your next adventure. Planning the perfect route and vessel should feel exciting and well supported, and it’s great to know that was your experience.
We hope your upcoming Le Boat holiday on the water is everything you’re looking forward to. Do let us know how it goes!
Warm regards,
Colin from Le Boat
Reply from Le Boat
That’s exactly what we love to hear — thank you for the five stars!
We’re delighted everything felt great from your perspective. We hope your time on the water was just as great as the booking process, and we’d love to hear all about it on your return.
Warm regards,
Colin from Le Boat
You can easily contact them via phone…
You can easily contact them via phone or email. They provide excellent information and offer guidance throughout the entire process, ensuring you make the most suitable choices for your vacation. I'm eagerly anticipating the start of our trip from Smiths Falls!
February 13, 2026
Unprompted review
Reply from Le Boat
It’s fantastic to hear that you found the team easy to reach and well informed — that early guidance can make all the difference when planning something special.
We’re delighted you felt supported throughout the process and confident in the choices you made. That’s exactly how booking a Le Boat holiday on the water should feel — exciting, clear and well guided.
The Rideau Canal is a truly memorable place to cruise, and setting off from Smiths Falls is the start of a wonderful adventure. We hope the countdown flies by and that your time on the water exceeds every expectation. Be sure to tell us all about it when you return!
Warm regards,
Colin from Le Boat
Excellent company to work with
Excellent company to work with. Very professional staff
February 6, 2026
Reply from Le Boat
Thank you very much for your kind words.
We’re delighted to hear that you found us an excellent company to work with and that our team came across as professional and supportive. Creating a smooth and reassuring experience from the very first contact is a key part of every Le Boat canal boat holiday.
We wish you a fantastic trip ahead and look forward to welcoming you on board.
Warm regards,
Colin from Le Boat
Le Boat staff are extremely helpful
Le Boat staff are extremely helpful in guiding you to the correct route and boat for you. Our previous experience was also excellent actually using the boat Looking forward to the next one .
February 8, 2026
Reply from Le Boat
Thank you so much for your kind words — and apologies for the late reply.
We’re especially grateful to be welcoming you back again. Returning guests mean a great deal to us, and it’s lovely to know your previous experience on the water was such a positive one.
We’re pleased our team could help guide you towards the right route and boat for this next adventure. Finding the perfect fit is an important part of creating a memorable Le Boat canal boat holiday.
We hope your upcoming trip is just as special as the last — if not even better — and we look forward to welcoming you on board again soon.
Warm regards,
Colin from Le Boat
The perfect trip from start to finish
The perfect trip from start to finish. Easy online booking and a great staff that were friendly and knowledgeable. The boat was impeccably clean, and ran and operated flawlessly. I have some prior experience operating motorized water craft and with the in-harbour tutorial we were confident enough to navigate the waterways of the Rideau canal system.
Smiths Falls to Westport and back. Great scenery, great fishing and warm, clear water to swim in.
We've already booked our summer '26 trip!
July 15, 2025
Reply from Le Boat
Thank you very much for your fantastic review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that your trip on the Rideau Canal was perfect from start to finish. It’s wonderful to know that the online booking was easy, the boat was impeccably clean, and that our friendly, knowledgeable team helped you feel confident and ready to set off after the in-harbour tutorial.
Smiths Falls to Westport and back is such a beautiful route, and it’s great to hear you enjoyed the scenery, fishing, and those clear swimming waters — a truly memorable way to experience Canada’s waterways.
We’re especially thrilled that you’ve already booked again for summer 2026. Creating unforgettable Le Boat canal boat holidays on the Rideau is exactly what we strive for, and we can’t wait to welcome you back on board.
Warm regards,
Colin from Le Boat
Our 3rd LeBoat vacation.
This will be our 3rd LeBoat vacation.
Alejandra was great to work with setting up my reservation.
January 22, 2026
Reply from Le Boat
Your third trip with us — that's great to hear! Thank you for coming back to us again, and apologies for the late reply to your lovely review.
It’s fantastic to hear that Alejandra was great to work with while setting up your reservation. We’ll be sure to pass along your kind words — she’ll be delighted to know she helped make planning your next Le Boat canal boat holiday so smooth.
We hope your third adventure on the water is the best one yet. Have a wonderful trip, and we’d love to hear all about it when you return!
Warm regards,
Colin from Le Boat
Quality company but website concerns.
Quality company but we had issues with the information on the website. It is not clear that the boat in which we were interested is not available with a Bimini top in the area we plan to charter (Holland) even while the photos and specific boat specs indicate it is so equipped. We were only informed after the non-refundable deposit was made. That was an important part of our choice as I am very sunburn-prone. In addition, the availability of the boat for our dates, duration and destination was different on the website than what we were told by phone, making for some confusion. Finally, the required deposit was also confusing as it is shown at one place as 50%, in another, 40% and on our invoice, it was 20%. The website needs some extensive auditing to get information accurate and consistent.
January 27, 2026
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding. We truly appreciate you taking the time to share such detailed feedback.
I’m very sorry to hear about the confusion regarding the Bimini sunshade on your chosen boat in Holland. I completely understand how important this feature would be, particularly if you are sensitive to the sun, and how disappointing it must have been to realise the difference after confirming your booking.
While the boat model is generally equipped with a Bimini sunshade in most of our cruising regions, there are some regional variations. In the Netherlands, this model does not include a Bimini, and this is noted within the “Restrictions and Exceptions” section of the boat information. That said, we appreciate that this detail may not always stand out clearly when guests are comparing specifications and viewing images, and we will certainly reflect on how we present regional differences to ensure they are as clear and visible as possible.
We’re also sorry for the confusion around availability and deposit percentages. Clear, consistent communication during the booking process is extremely important to us, and your comments are helpful in highlighting where the experience may not have felt straightforward.
Thank you again for bringing this to our attention. Feedback like yours helps us continually improve how we communicate as guests plan their Le Boat canal boat holidays.
Warm regards,
Colin from Le Boat
LeBoat's Vessel Presentation
LeBoat's Vessel Presentation, Emergency Support and subsequent senior management engagement fail miserably.
10 day trip of a life time - 3 couples on a Vision 4.
We arrive at Port Cassafieres.
A/C not working. Inverter kept tripping - not synced with the air conditioning unit.
Delayed our departure by a day.
Replacement portable A/C unit could not work other than via shore power.
Instrument panel - NONE of the gauges worked - we had no visability of the fresh water, grey water, fuel tank or black tank status.
Generator kept tripping - hot water only available when engine running or shore power.
1st gas bottle in kitchen - not full - it ran out within a few days. Spare on the bow cupboard - was EMPTY!!! Had to use the 3rd bottle in the BBQ.
Broom to sweep deck was useless - UV damage - head broke off with only light use.
What does this small breakage say about the prep of a boat prior to rental...???
Emergency back up notification process is a TOTAL WASTE OF TIME. Gentleman in UK answers phone - does not have phone numbers of any of the local staff. All he can do is write an email which won't be reviewed until the next day (9am).
No overhead light in first cabin - only side lights - ie not a thorough check of the boat and its systems prior to departure.
Two pax had sleep apnea machines - we requested prior to departure that suitable AC power was made available in the cabins. Staff at Port Cassfieres were not notified prior to our arrival.
Fortunately - and not by design - 2 extension cords were found prior to departure.
Nil maintenance of bikes in place - one bike - a new bike mind you - the deraileur blew up - had to be replaced.
Intermittent alarm's went off every night waking pax - ie the systems were failing and without instrumentation - we could not diagnose.
Bow thrusters and Stern thrusters FAILED.
Repaired in situ..and 2 days later, the bow thrusters failed again (most likely a failed bearing - ie nil preventative maintenance in place). Not fixed for the remaining journey.
10 day cruise...Le Boat do not provide clean sheets / towels until after 14 days !! ie the boat started to smell...including the heads - yuck !
So we used showers ashore...but...
at Port Hompes - the showers and toilets were filthy..and there was no toilet paper for the ladies. YUCK!
Castelnaudary - shower was COLD - no hot water.
Wives in the shower - the timer switched off whilst they were in the shower - they had to, in the dark, leave their cubicle to switch on the lights and resume their showers.
The Galley - poorly supplied with kitchen equipment - eg no cooking knives - we eventually got a kitchen knife at Hompes.
Lastly - there is NO sound insulation on board - walls are paper thin. Every cough, conversation etc etc travels around the boat - YOU HAVE NO PRIVACY!
Lastly I requested to meet with Le Boat Senior Management - to discuss our experience in a polite but structured way. There are numerous ways they can improve systems to ensure the above doesn't happen again....their response...was deafening ! Not interested.
Last but not least - we were promised a reduction in the hiring fee for the boat....at Por Cassafieres, Port Hompes, Castelnaudary....in emails afterwards...
Only after our return home to Australia were we offered a miserly 10% reduction and refund in the boat hire.
I WILL NEVER, EVER, EVER, AGAIN USE LE BOAT FOR THE HIRE OF A CANAL BOAT or indeed any other associsted companies that manage boats on behalf of owners.
September 17, 2025
Unprompted review
Reply from Le Boat
Dear Julian,
Thank you for taking the time to share such detailed feedback regarding your recent experience. We are sincerely sorry that your trip did not meet the standards you rightly expected, and we regret the disappointment this caused.
As you know, we offered a refund of 13%, which you accepted. Should you wish to discuss this matter further, please feel free to contact us at customerservice@leboat.com
.
Your comments have been shared internally and will help us improve our services.
Kind regards,
Customer Service Team
Your agents were all very helpful and I…
Your agents were all very helpful and I am very pleased. They answered my emails and questions in full. Will definitely use your company again if we go on another boat holiday
January 27, 2026
Reply from Le Boat
Thank you for your kind review — and apologies for the late reply.
We’re really pleased to hear that our team were so helpful and that your emails and questions were answered fully. Making sure guests feel informed and reassured from the very beginning is a key part of planning a Le Boat canal boat holiday.
We’re delighted that you’ve been so pleased with the support so far, and we wish you a truly wonderful time on the water. We hope your holiday is everything you’re looking forward to — and we’d love to welcome you back again in the future for another boating adventure.
Warm regards,
Colin from Le Boat
Very easy to make a booking and very…
Very easy to make a booking and very good telephone support
January 21, 2026
Reply from Le Boat
Thank you for your kind review — and apologies for the late reply.
We’re really pleased to hear that booking felt straightforward and that our telephone support was helpful. Having a real person available to talk things through can make all the difference when planning a Le Boat canal boat holiday, so it’s great to know that worked well for you.
We hope you have a fantastic trip ahead and that everything on the water is just as smooth as the booking process. We’d love to hear how it goes once you’re back!
Warm regards,
Colin from Le Boat
Competent, efficient booking staff
From the first contact our agent provided excellent and knowledgeable advice on routes and boats available. Highly recommended’
January 24, 2026
Reply from Le Boat
That’s wonderful to hear — thank you for your kind words, and apologies for the late reply.
We’re so pleased that from your very first contact you felt well supported with knowledgeable advice on routes and boat options. Choosing the right combination can make all the difference to your Le Boat boating holiday, so it’s great to know the guidance you received helped shape your plans.
We truly appreciate the recommendation and hope your upcoming trip lives up to that excellent start. Do come back and let us know how it all goes on the water.
Warm regards,
Colin from Le Boat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.