We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
Company replied
We had a fabulous trip on the Rideau Canal. We picked up a horizon, three model and went north from Smith Falls to Ottawa and back. the boat was clean and relatively easy to operate. Had all of the b... See more
Company replied
Yes, navigating a boat through the canals of Belgium is an incredible adventure and well worth the time and money. But the people at the Nieuwpoort base truly made our journey exceptional. Bieke and M... See more
Company replied
Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competent, efficient booking staff
From the first contact our agent provided excellent and knowledgeable advice on routes and boats available. Highly recommended’
January 24, 2026
Reply from Le Boat
That’s wonderful to hear — thank you for your kind words, and apologies for the late reply.
We’re so pleased that from your very first contact you felt well supported with knowledgeable advice on routes and boat options. Choosing the right combination can make all the difference to your Le Boat boating holiday, so it’s great to know the guidance you received helped shape your plans.
We truly appreciate the recommendation and hope your upcoming trip lives up to that excellent start. Do come back and let us know how it all goes on the water.
Warm regards,
Colin from Le Boat
Enjoyed searching for destinations on…
Enjoyed searching for destinations on your maps - in conjunction with Google Earth.
January 24, 2026
Reply from Le Boat
Thank you for your review — and apologies for the late reply.
It’s great to hear you enjoyed exploring destinations on our maps (especially alongside Google Earth — that’s proper trip planning!). We love that the research stage is part of the adventure, and discovering routes and regions is often where the excitement of a Le Boat canal boat holiday really begins.
If there’s anything we could do to make the experience even better and earn that fifth star, we’d genuinely value your thoughts.
Wishing you a fantastic time on the water when your trip comes around — we’d love to hear where you decided to cruise!
Warm regards,
Colin from Le Boat
Booking process
They are easy to reach by email or phone. Very informative! They guide you thru the process so that you can make the best choices that fit your vacation needs! Can hardly wait until we start our journey from Smiths Falls!
January 20, 2026
Reply from Le Boat
The Rideau Canal is such a wonderful location for a boating holiday — we’re thrilled you’ll soon be setting off on your journey there!
We’re so pleased to hear that you found the team easy to reach and informative throughout the booking process. Being guided through the options so you can choose what truly fits your plans is exactly how we want planning your Le Boat canal boat holiday to feel — clear, supportive and stress-free.
The countdown is officially on! We hope your time on the Rideau is everything you’re hoping for (and more). Do come back and tell us all about it once you’ve been on the water.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you so much for the 5-star rating — and please accept our apologies for the delayed reply.
We’re really pleased to know our office team made a positive impression during your booking experience. Friendly, knowledgeable support behind the scenes is a key part of ensuring every Le Boat canal boat holiday gets off to the best possible start.
We hope you have a fantastic trip ahead, and we’d love to hear how your time on the water goes.
Warm regards,
Colin from Le Boat
Great company
We've had at least 15 trips with them, and it's always a real pleasure thanks to friendly and helpful staff, and fabulous boats.
It's a brilliant way to spend a few days pottering about on the water with friends or family.
January 11, 2026
Reply from Le Boat
Thank you very much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that you’ve enjoyed at least 15 trips with us — that kind of loyalty truly means the world. It’s fantastic to know that our friendly and helpful teams, along with our boats, have consistently made your experiences such a pleasure.
There really is something special about spending a few days gently pottering along the waterways with friends or family, and we’re so pleased our Le Boat canal boat holidays continue to provide that for you.
We very much look forward to welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
Found the agent very helpful and…
Found the agent very helpful and informative during the booking process.
January 8, 2026
Reply from Le Boat
That’s lovely to hear — it makes such a difference when the booking stage feels clear and supportive.
We’re really pleased the agent was both helpful and informative while you were planning your Le Boat canal boat holiday. Choosing the right boat and destination should feel exciting, not overwhelming, so it’s great to know you felt well guided along the way.
We hope you have a fantastic time on the water and create some brilliant memories. Do come back and let us know how it all goes.
Warm regards,
Colin from Le Boat
Easy booking and helpful staff
Easy booking and helpful staff. Can’t wait for the holiday!!
January 13, 2026
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that the booking process was easy and that our team was helpful. Supporting our guests from the very beginning is an important part of delivering a memorable Le Boat canal boat holiday.
We’re so pleased you’re looking forward to your trip — we hope you have an amazing time on the water and create some wonderful memories. We’d love to hear all about your experience once you return!
Warm regards,
Colin from Le Boat
Loved every minute of it!
Absolutely everything about this experience was exceptional! We loved every minute! Check in was fast and easy, the boat was spotlessly clean (and I'm very particular!) We did have a couple of mechanical issues on route but Le Boat Techs appeared within 20-30 minutes max and made quick and efficient repairs right away. We thought we were in the middle of no where and they would magically materialize! The Rideau is absolutley beautiful and we had the best vantage point from our flying bridge. Our young Standard Poodle loved it as much as we did. A couple of things we suggest for improvement are that proper barbecues be added to the boats as currently there are only outdoor flat surface griddles that they refer to as barbecues. We were on the Horizon 2 and even though there is room for a full size fridge/freezer, there is a small fridge and our boat had no freezer at all. There needs to be a proper fridge/freezer. Thankfully we had a couple of coolers as the refrigeration system on the Horizons 1 and 2, isn't adequate. The bathroom was wonderful. Loved the separate glass walled shower and the head didn't have any 'boat head' odour. Overall the only thing we would do differently the next time, and there WILL be a next time, is we will go for two weeks. One week was NOT enough :-). Thanks Le Boat for being so great!
October 13, 2025
Reply from Le Boat
Thank you so much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that you loved every minute of your Rideau Canal adventure. It’s fantastic to know that check-in was smooth, the boat was spotlessly clean, and that you enjoyed such an exceptional experience on one of Canada’s most beautiful waterways — especially from the fly-bridge, with your poodle along for the journey!
We’re also pleased that when a couple of mechanical issues arose, our technical team was able to respond quickly and efficiently. Providing reliable support throughout our Le Boat canal boat holidays is something we place great importance on, so it’s wonderful to hear that you felt well looked after even in more remote areas.
Thank you as well for your thoughtful suggestions regarding barbecues and refrigeration on the Horizon models. We really value this kind of detailed feedback, as it helps us continue improving the onboard experience for future guests.
We’re thrilled to hear there will be a next time — and we completely agree, one week often feels far too short!
We look forward to welcoming you back on board for a longer adventure soon.
Warm regards,
Colin from Le Boat
Our journey was outstanding
Our journey was outstanding, thanks to the staff who were delightful, welcoming, and highly professional.
January 6, 2026
Unprompted review
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that your journey was outstanding, and especially pleased that our team made such a positive impression through their warm welcome and professionalism. The dedication of our staff is a key part of what makes our Le Boat canal boat holidays so special.
We hope to have the pleasure of welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
The journey was fantastic
The journey was fantastic, with the team being both delightful and highly professional.
January 1, 2026
Unprompted review
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that your journey was fantastic and that our team made such a positive impression through their warmth and professionalism. Feedback like this means a great deal to us and reflects the high standards we aim to deliver on every Le Boat canal boat holiday.
If there’s anything at all that could have made your experience even better, we’d genuinely welcome your thoughts. We’re always looking for ways to improve and ensure every interaction with us is worthy of that fifth star.
We hope to have the pleasure of welcoming you back on board again soon.
Warm regards,
Colin from Le Boat
The process of picking date and…
The process of picking date and reserving went well
December 14, 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that selecting your dates and completing your reservation went smoothly. Making the planning process simple and straightforward is an important part of starting your Le Boat canal boat holiday on the right note.
We wish you a fantastic trip ahead and hope you have a wonderful experience on the water. We’d love to hear how it all goes once you return.
Warm regards,
Colin from Le Boat
fantastic communication and service
The fantastic communication and helpful information made the whole booking experience easy
December 28, 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that our communication and helpful information made the booking process so easy. Providing clear, friendly support from the very beginning is an important part of delivering a memorable Le Boat canal boat holiday.
We wish you a wonderful trip ahead and hope you have an unforgettable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Easy to book a fabulous unique vacation!
The help received during booking made it easier to find the perfect vacation to create great memories with family and friends! As a returning customer for our 6th LeBoat vacation around the world we appreciate the special nature of these experiences!
December 25, 2025
Reply from Le Boat
Thank you so much for your wonderful review — and please accept our apologies for the delay in responding.
We’re absolutely delighted to hear that the booking support helped you find the perfect trip to create more special memories with family and friends. Knowing this will be your 6th Le Boat adventure around the world truly means a great deal to us — thank you for your continued loyalty.
It’s fantastic that you value the unique nature of these experiences, and we’re proud to be part of so many memorable moments through your Le Boat canal boat holiday.
We wish you another incredible journey ahead and look forward to welcoming you back on board once again.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found the booking process easy and the information provided helpful. Making it simple and reassuring to plan your Le Boat canal boat holiday is something we work hard to achieve.
We wish you a fantastic trip ahead and hope you have a wonderful time on the water. We’d love to hear how it all goes once you return!
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found our website easy to navigate. Making the planning and booking process as smooth as possible is an important part of delivering great canal boat holiday from the very first step.
We wish you a wonderful trip ahead and hope you have an unforgettable time on the water. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
Great service and information
Great service over the phone from Le Boat Customer Service for help in planning a first time trip. Also excellent website.
November 29, 2025
Reply from Le Boat
Thank you very much for your lovely review — and please accept our apologies for the delay in responding.
We’re delighted to hear that our Customer Service team provided great support over the phone as you planned your first trip, and that you found the website excellent as well. Helping first-time guests feel informed and confident from the very beginning is an important part of delivering memorable boating holiday with Le Boat.
We wish you a fantastic holiday ahead and hope your first experience on the water is truly unforgettable. We’d love to hear how it goes once you return!
Warm regards,
Colin from Le Boat
Good communications especially when…
Good communications especially when selected type of boat and location not available.
December 8, 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re pleased to hear that you found our communication helpful, particularly when your preferred boat type or location wasn’t available. Supporting guests with clear options and guidance during the booking process is an important part of delivering a smooth start to our Le Boat boating holidays.
We wish you a wonderful trip ahead and hope you have a fantastic experience on the water. We’d love to hear all about it once you return.
Warm regards,
Colin from Le Boat
Web site data and the Customer Service…
Web site data and the Customer Service support, Excellent.
December 5, 2025
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you found both our website information and Customer Service support to be excellent. Making it easy to research, plan and book your Le Boat boating holiday is something we work hard to get right, so it’s wonderful to know that your experience so far has been a positive one.
We wish you a fantastic trip ahead and hope your time on the water exceeds expectations. We’d love to hear how it all goes once you return.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that you had an excellent trip on the Caledonian Canal. It’s wonderful to know that our team made such a positive impression through their friendly and professional support — the dedication of our base staff is a key part of what makes our Le Boat canal boat holidays in Scotland so memorable.
We look forward to welcoming you back on board for another great adventure on the water.
Warm regards,
Colin from Le Boat
Reply from Le Boat
Thank you very much for your review — and please accept our apologies for the delay in responding.
We’re delighted to hear that Dario made such a positive impression. We’ll be sure to pass on your kind words — he’ll be very pleased to hear them. Providing friendly, knowledgeable support from the very first enquiry is an important part of delivering exceptional Le Boat canal boat holidays.
We wish you a fantastic trip ahead and hope your time on the water is just as great. We’d love to hear all about your experience once you return.
Warm regards,
Colin from Le Boat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.