Legendhomeshouston Reviews 3

Hello Legend Homes,
This is the homeowner you recently blocked on social media--simply for bringing attention to legitimate concerns that homeowners in your communities have been dealing with for years. My comments were directed at Principle Management Group, the HOA management company you partner with, whose ongoing failure to enforce Deeds and Restrictions continues to negatively impact your current and future residents.
Instead of addressing these issues or showing any interest in the experiences of the people who already live in the communities you built, you chose to silence me. Blocking a homeowner for voicing valid concerns does not reflect a commitment to transparency, accountability, or customer care. It sends a clear message that Legend Homes is more focused on protecting its image than on resolving the problems that directly affect its buyers.
Open communication could have created an opportunity to address the HOA's shortcomings and demonstrate that you stand behind the communities you develop. But by blocking me, you made it clear that you would rather avoid the conversation than acknowledge the real issues residents continue to face.
This decision doesn't make the problems go away--it only highlights them.

Potential home buyers, ask if the community has an HOA and if its Principal Management Group. If it Is, I cannot recommend you buy. Legend Homes, do b

I do not recommend Legend Homes as a new home purchase choice. If you are in Katy / Houston area check out Sunterra, or builders like Lennar and DR Horton. Legend Homes have switched the warranty personnel three times in only one and a half year timeframe. I am still under warranty and Riley has had a consistent behavior of lackluster customer service and does not want to do his job.

He has been consistently ignoring text messages, calls, and voicemails, and is rude on all interactions. I don’t know why someone would hire someone in a customer service role that has no customer service. For example, details on the exact color and tint of my walls so I can repaint marks. He told me over the phone “ that it’s inside of my paper left under the sink cabinet. I have checked but it doesn’t specific about the interior walls. He clearly does not know that. When I called back saying it isn’t there, he simply said “well I don’t have that information” dismissing me. So am I supposed to just guess? I had to make him ask the painter! Do your job moron! Do your job!

Other accounts of interactions he is quick to leave the house and comes at random times just to say “I was in the area and tried to assess your situation but you were not home.” Being a manager of Warranty, you should call and confirm an appointment time or window of timeframe. Even simple jobs do that, let alone a Warranty Department. We deserve better. Simply doing the bare minimum, and cutting corners at each possible opportunity.

Months later now I am requesting help with my AC because I am waking up in the middle of the night with and he is just ignoring me. Steve Hanson called me eventually after emailing the warranty department (Steve tried to give good damage control of my situation, and has good customer service) and had stated Riley moved on to another department, but IS STILL WORKING FOR LEGEND HOMES. Steve also stated he will talk to Riley about the situation, but a week later I haven’t had an apology or even an acknowledgment of my situation by Riley. This is the type of person Riley is, and yet he is still with the company.

Well, for the 3rd time they changed the person in charge! Even so, all other warranty personnels had at least told me that and referred me to the appropriate person/department to follow up my requests. Not the case with Riley! Families and working class citizens buy a new home to take advantage of WARRANTY CLAIMS and questions, not to pay Legend Homes your money just so they can pay unprofessional morons a big salary and then to treat you like you do not matter!!! I even asked for his manager and then he doesn’t even read it at this point! This is all before Hurricane Beryl hit and even now during the Crisis of Hurricane Beryl! These situations shows his true character, dismissive-ness, unprofessionalism and laziness!

Hello I live in Merrylands, a Legend Homes community. The new subdivision on W lake Houston. I have been in my home for approximately 8 months, we purchased January 31st 2020. I just learned that Legends homes are allowing Camillo properties to build 72 lease homes in the Merrylands Subdivision. When we bought our house we were not told of any lease houses being built because we would have not purchased. We didnt purchase our home to be next to 72 lease homes. We feel we were conned into buying a home on false pretense. That is information that should have been revealed or even mentioned as a possibility when purchasing our homes. This definitely would have been a major factor in whether purchasing a home by Legends homes. Dont let Legends tell you one thing and once they get you in then do another.