1st Choice Leisure Buildings Reviews 

176
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic! We couldn’t recommend this company more, everyone involved gave us outstanding service. Paul and Steph were patient and kind throughout the design process of our bespoke cabin and worked... See more

Rated 5 out of 5 stars

Chris Antill, was very helpful and friendly, answered all our questions and was very efficient taking our order, the shed was delivered on time as promised and Liam and his mate erected the shed wit... See more

Rated 5 out of 5 stars

We have been very impressed with the efficient service you have offered us. Very courteous and friendly on the phone . Delivery arrived without any problems . The two men were polite and very carefu... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. We visited the showroom twice and on the second visit decided to buy a log cabin. Paul told us everything we needed to know, and made sure we understood the process,... See more

Company details

  1. Recreation Center

Written by the company

Garden Sheds for the garden in timber, metal, plastic and steel. Most of our timber garden sheds are erected FREE by our experts so that you do not have to struggle with the heavy and bulky sections also metal and steel buildings - sheds. Many other companies will just dump it in your front garden for you to fit yourself - this is not really a job for the DIY enthusiast, whatever our competitors may tell you! Sectional Buildings, Summer Houses, Sheds, Garages and Playhouses in timber, plastic and metal from six of the most respected names in the business - so you have an unrivalled and unbiased choice to choose from. Supplied in England, Wales, Scotland in the UK, Great Britain (GB)


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(176)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I purchased a 3m x 6m 70mm Shalford…

I purchased a 3m x 6m 70mm Shalford cabin, delivered end 2020. Very happy with the cabin, great space for price. The delivery was spot on also. Did the concrete base myself and found the installers appear to prefer doing that also, hence communication could have been better on site preparation. All said they did a good job on the day putting it up. I Would recommend this cabin warm great space I use it as a studio. Make a great gym or office also.

July 6, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Clive,
Thanks for your feedback in connection with your new log cabin and that you are happy with your new building.
Sorry that the communication between the installers and the building of the base could have been better. That's something for us to look at.
It's great to hear you have a great, warm building which can be used all year round.
Regards,
Robin (partner)

Rated 5 out of 5 stars

I was extremely impressed with Adrian…

I was extremely impressed with Adrian and his staff. Greenhouse delivered on stated day - erected with minimum of fuss. All good, and also good value. Well done Leisure Buildings. Nick Peto.

July 1, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Nick,
Thank you for your five star review. I am pleased Leisure Buildings did a good job for you.
Regards,
Robin

Rated 5 out of 5 stars

Absolutely perfect potting shed.

I love my potting shed! We just used clear protection because the light colour looks great. I spend hours in it and have grown tomatoes, courgettes, peppers etc., from seed. Visiting friends say "I want one!" The glass windows and half roof give you all the benefits of a greenhouse plus more useful space for potting etc.

June 27, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Pat, I am really happy to hear that your new potting shed is very well received in your garden and that you love using it. My wife has one and she uses it for a crafting hobby where she makes cards. I earnt some brownie points for buying her room for her. I also, like the lighter colour, so using a clear treatment gives you the best of both worlds. And the half roof is great as it allows light to flow in. Regards, Robin (partner)

Rated 4 out of 5 stars

Workshop installation

Superb experience and a high quality product installed by people who understand their product and their customers incredibly well.

June 22, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Richard,
Thank you for your feedback which is appreciated. I'm pleased your new workshop was up to the expected standard and that the free installation was completed correctly for you.
We do try to listen to our customers to ensure our buildings will meet their needs.
Thanks again.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Good experience

Great building at good price for the high quality. Easy to order and delivery was as stated.
Kept up to date with order from ordering to delivery.
Good experience with first leisure buildings. Very satisfied.
Would recommend a look if you want a summerhouse or other building.

June 18, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Neil,
Thank you for taking the time and adding your feedback.
I am pleased you are happy with the quality and the price of your new summerhouse. Also, good to hear to we were able to keep you informed during the very challenging times we have faced this year.
I hope your new summerhouse will be a great asset to you for years to come.
Regards,
Robin (partner)

Rated 1 out of 5 stars

Running roughshod over consumer’s rights.

I bought a shed online with this company and feel I have to warn others about their terrible customer service. I tried to buy a shed recently - the advertised price on their website for my shed was roughly £1,300 including delivery and installation. After the payment went through I was told the very next day that I would have to pay an extra £500 because they’d put the prices up the night before. When I baulked at this they went ahead and refunded my money saying they weren’t going to sell it to me. The man on the phone then mumbled something about having to go through the house to erect it and that I probably wouldn’t want to wait 7 months (which was the apparently the wait time). Basically, I felt that he was doing everything possible to turn me off the shed I purchased. I insisted that I wanted the shed and didn’t mind the wait time, but they gave me no recourse and made no attempt at all to hear what I had to say. I had been advised that if that was the price advertised, and the sale went through, then that was the price that i should get it for. I was genuinely shocked that a company would have such a blatant disregard for consumers rights.. Do NOT use this company.

June 8, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

I enclose our reply explaining the situation as this was a genuine error.

Hi,
Further to our phone call I enclose a copy of your refunded payment.

As I explained the prices rose on Sunday night 6th June. There may have been some sort of technical hitch on the web site and I have no idea why you were able to place an order at the old price. The moment I received your order placed on the 7th June I contacted you straight away to apologise for the error.

Within our T&C we have the following:-
'When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us (or the relevant supplier) when we send you your confirmation email with an agreed copy of your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. '

I do apologise for your inconvenience but the price you saw was a genuine error and has been rectified.

Regards,
Robin Antill
1st Choice Leisure Buildings

With the best will in the world errors may happen. We always try to do our best to ensure we don't mistakes. We would NEVER set out to mislead anyone. Just a glance through our customer feedback over many years hopefully will give you an idea about us as a company.

Rated 5 out of 5 stars

Our Experience buying a summerhouse

When ordering a summer house, it was quick, easy and trouble free.
As arranged, they arrived on time, were polite and professional. Very efficient installers.

May 23, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Sue,
Thanks for your feedback in connection with your new summerhouse. I am pleased to hear that all is well and we did a good job for you.
Regards, Robin (partner)

Rated 5 out of 5 stars

1st Leisure Choice Leisure Buildings

Hi,
I had a Diamond Woodgate Tranverse Apex Shed installed in February (14x8). I have been very pleased with my purchase. The quality and finish is of a high standard, and it looks great. The two guys had to build it in the snow, but worked very hard and were quick to assemble it.
I have suggested friends looking for sheds should contact you and would definitely use your services again in the future.
Thanks,
Nick

May 18, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi,
Thank you for your comments about your new Diamond garden shed and that you are satisfied with it. The snow sounds a long way off the moment (just after the longest day of the year) but the installers work through all weathers and do a great job. Thanks for any recommendations you send our way.
Regards,
Robin (partner)

Rated 5 out of 5 stars

A top quality summer house at a competitive price.

The summerhouse we bought has become an interesting addition to our home where we can go to get out of the house and enjoy a coffee while looking out at the garden.

It is a well made product, looks great in cream, and the firm was easy to deal with. We selected insulation and a factory finish, plus some extras/upgrades and are glad we did. You only buy items like this once so might as well upgrade.

The wooden floor looks and smells great and my wife loves the look of the interior.

The price was right and competitive with rivals. Lots of other people have noticed this and the firm is getting many orders and expanding to deal with them as I understand it.

So if you are thinking of buying, take a look first at one of their sites- we went to the garden centre at Badshot Lea, near Farnham. The sooner you can order the better as many others are thinking along these lines as more of us are working from home.

Some firms had no sites where you could inspect their products and we would never think of making this sort of investment without seeing it in person.

We are glad we chose Leisure Buildings- a fine firm .

May 16, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Alan,
Thank you for your verty detailed feedback in connection with your new summerhouse. It's great that is has become an asset and that it helps you enjoy your garden. After the last year or so it's great to be able to get outside again.

It sounds like you did your homework to ensure you got the building to meet your needs which is the best thing to do.

I always recommend people taking a look at any building they may be thinking of buying as there are so many online businesses to choose from but, unless you view beforehand, you don't know what sort of quality they are.

All the best for the future.
Regards,
Robin (partner)

Rated 5 out of 5 stars

My wife and I have had a made to…

My wife and I have had a made to measure summer house built it is fantastic well put together the staff did a fantastic job and left the area clean and tidy they were I would highly recommend them

May 9, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Mr Stirling,
Thank you for your feedback in connection with your bespoke summerhouse. I am pleased to hear that all went well and that you are happy with your new building.
Regards,
Robin (partner)

Rated 5 out of 5 stars

If your looking for a new garden…

If your looking for a new garden building I can’t recommend Leisure Buildings enough. From the start at the showground where we were left to browse at our
leisure but with a staff member always on hand to answer any questions to the finished job.
Being of advanced years we took the option of having the old shed removed and cleared and a new base laid to await the new buildings arrival, all of which was done in a very polite and professional manner and any mess was cleared up and the site left ready for the next stage. The erection date was confirmed and both the building and fitting team arrived right on time, on arrival they viewed the site and within 1.5 hours were on there way finished.
The whole process from start to finish couldn’t have been carried out any better and the finish on the building is the best of all manufactures we looked at.
I have no hesitation in saying that if your looking for a shed right up to a home office or garden room then make Leisure Buildings your first port of call.

Jim & Margaret Lawrence
Frimley Green

April 8, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi there. Thank you very much for your lovely feedback. I will pass this on to the relevant people.

Rated 5 out of 5 stars

Pheonix Garden Buildings

The exibition site near Guildford was extensive and provided a good opportunity to view the product options available. The delivery time was quoted as around 4 months, but this turned out to be over 5 months in the end (down to supply chain issues during the pandemic - was understandable). The communications with Pheonix (the company that actually build the sheds) was excellent and the shed 14'x 8' was delivered as agreed and erected very efficiently in under 3hrs. The only issue was that First Choice Leasure advised that the concrete base should be 3' less in length and width than the shed, while Pheonix said it should be the same as the shed dimensions (which was correct). The construction quality is sturdy and looks like it will stand the test of time.

April 8, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Glenn. Thank you for your feedback. I am glad that you are happy with the building. Just to clarify though the initial quoted lead time was 16-20 weeks (far longer than usual however the entire industry has been swamped with orders for the past year). I believe that we realised. Additionally the base dimensions of 4190mm x 2390mm were stated on the order confirmation so, effectively, we are all correct! The floor is always smaller than the building as the walls will sit proud and we recommend that the base is constructed to the same size as the floor to allow rainwater to run away effectively. I hope that this helps.

Rated 5 out of 5 stars

The studio

The studio far exceeded our expectations as the build quality was superb. They installed it in under three hours and left no mess at all. I would highly recommend this company.

March 2, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Thank you for your feedback, Alan. It is appreciated.

Rated 5 out of 5 stars

Exceptional Quality

The Summer house I purchased is of exceptional quality
I had to wait 22 weeks untill it was delivered. I was advised it would take that long and it was worth the wait

March 1, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Andrew. We apologise again for the long lead times that we have seen over the past year but, whilst we are doing everything that we can to bring them down, we actually take the confidence in our products as a complement.

Rated 4 out of 5 stars

I’m pleased with our building and…

I’m pleased with our building and satisfied that the time spent at the exhibition site comparing what was available and deciding what to order was well spent.
Although the building was well designed and well constructed, I am glad that I was prepared to spend time finishing it to my own satisfaction. After inspecting the standard of painting on the buildings at the exhibition site, I decided that I would prefer to paint mine myself and I don’t regret that. I’ve had to do couple of other jobs as well. Rain was gaining access to the inside on one of the corners- I think rain was dripping off the barge board at one end and being blown into gaps where the side and back join. I have sealed the gaps with transparent bathroom silicone sealer. We have had a lot of heavy rain and high winds and the cabin hook for the large shed door just couldn’t cope and started pulling away from the door. I’ve put in screws of double the length and fitted a second cabin hook 25 cms long so it can operate at a 45 degree angle and give more rigidity. These aren’t complaints just observations that you need to do a few things yourself to finish the building properly.

February 28, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi there and thank you for your feedback. We aim for the highest standards but occasionally things may go slightly off track and we apologise for that. If you were to have called we would have been more than happy to have sent someone to take a look and put right any defects. I am glad that the concerns have been addressed but if you get stuck again please do let us know and we will endeavour to assist.

Rated 5 out of 5 stars

My super new garden building

My Platinum Fareham building was delivered and installed on 26 January 2021 onto a base built by Ian Day of Timber Installations Ltd. The team of two from Phoenix Garden Buildings in Yorkshire took about two and a half hours to assemble it. This was all done with care and expertise. The result is a superb building that I am sure will last many decades. The structure is strong and the attention to so many details in its construction is obvious. The 20mm loglap boards give it a beautiful finish. Also,we very much like the clear Kesto lacquer and the three shelves we added to the interior. My wife and I are very happy that we found First Choice Leisure Buildings. Craig and his team gave us a great result. Thank you.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

A good experience

Everything went smoothly, without hiccup or drama. Getting information was straightforward, the shed was delivered and erected on schedule, and it is what I expected. I am happy with it, and would happily repeat the experience.

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

1st Choice Leisure Buildings. Absolutely fabulous from start to…

Absolutely fabulous from start to finish.
Purchased an Addlestone Log Cabin from 1st Choice Leisure Buildings at Farnham Showroom assisted by a helpful and delightful lady called Steph.
My wife and me are experienced when it comes to having workmen in our home so were pleasantly surprised when EVERY last detail went to plan and as per their brochure.
The haulier, Grahame turned up on time, was polite and helpful and got his vehicle into the tightest of spaces.
Next day and the installers, Ian and Paul, put in the subframe followed by the cabin installation.
This was all done on freezing cold weather and pouring of rain.
How they managed to finish it looking spotless, having had to work on our muddy lawn I simply don’t know!
Buy your building from these people and you’ll be glad as we are .
Dennis and Veronica Colton

January 22, 2021
Unprompted review
Rated 3 out of 5 stars

Leisure Building excellent - Phoenix installation poor

Service from Leisure Buildings was excellent - great advice throughout the process. Construction and installation is through Phoenix Garden Buildings. Although a long lead time due to Covid/demand, we are very pleased with the shed itself. Unfortunately, the rating is diminished by the poor quality of installation: ill fitting door, paint splatter on the windows, crudely installed water butt. I have complained directly to Phoenix Garden Buildings, but received no response.

January 14, 2021
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Good morning Jeremy and thank you for your feedback. I have spoken to the factory who report that the issue with the door - likely due to settlement/base issues - was reported on 22nd December - the day that they finished for Christmas. This was acknowledged by them and you were advised that they would unfortunately be unable to get back to you until the new year. Unfortunately we then went in to lockdown and a number of staff were lost due to having to home-school, self-isolate, etc. so we apologise that we are ten days in to the new working year and have been unable to get back to you as yet but we have been trying to respond to the ever changing challenges thrown at us daily. I have made them aware of the paint on the windows (very unusual but an easy fix to remove when the guys come) and the waterbutt (photos taken by the original install team suggest this has been fitted correctly but again happy to take a look when the return visit occurs). Thank you for your patience in these very strange and trying times and, rest assured, you are most definitely not being ignored; no-one in this industry cares more that their customers are delighted with their new building and we will be in touch to arrange a return visit as soon as it is possible for us to do so.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look