1st Choice Leisure Buildings Reviews 

176
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic! We couldn’t recommend this company more, everyone involved gave us outstanding service. Paul and Steph were patient and kind throughout the design process of our bespoke cabin and worked... See more

Rated 5 out of 5 stars

Chris Antill, was very helpful and friendly, answered all our questions and was very efficient taking our order, the shed was delivered on time as promised and Liam and his mate erected the shed wit... See more

Rated 5 out of 5 stars

We have been very impressed with the efficient service you have offered us. Very courteous and friendly on the phone . Delivery arrived without any problems . The two men were polite and very carefu... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. We visited the showroom twice and on the second visit decided to buy a log cabin. Paul told us everything we needed to know, and made sure we understood the process,... See more

Company details

  1. Recreation Center

Written by the company

Garden Sheds for the garden in timber, metal, plastic and steel. Most of our timber garden sheds are erected FREE by our experts so that you do not have to struggle with the heavy and bulky sections also metal and steel buildings - sheds. Many other companies will just dump it in your front garden for you to fit yourself - this is not really a job for the DIY enthusiast, whatever our competitors may tell you! Sectional Buildings, Summer Houses, Sheds, Garages and Playhouses in timber, plastic and metal from six of the most respected names in the business - so you have an unrivalled and unbiased choice to choose from. Supplied in England, Wales, Scotland in the UK, Great Britain (GB)


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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4.9

All reviews

(176)

1 review in the last 12 months

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Rated 5 out of 5 stars

Very good from start to finish

Very good from start to finish. We had to wait for quite a while for the sheds to be delivered but understand that we are living through extraordinary circumstances at the moment. When we first saw the sheds we thought they were rather expensive but are now sure we made the right decision as the quality is excellent. We have received a lot of compliments about them.

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

very good service..

December 21, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi David,
Thank you for your feedback. I'm pleased to hear that we provided a very good service for you.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Knowledgeable and very helpful staff

Knowledgeable and very helpful staff. Good quality build, good value. Suppliers also very helpful as we had a problem with the door which was rectified quickly and replaced.

December 18, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Denis,
Thanks for your comments about your new garden shed and your note about the good build quality. I'm sorry there was a 'snagging' issue but pleased to hear that it was resolved quickly with our any drama. That is an important thing to us being a family business.
Regards,
Robin (partner)

Rated 5 out of 5 stars

excellent service

excellent service, delivered on said date, erected quickly and professionally, product very sturdy

December 13, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Tony,
Thank you for your feedback in connection with your new garden building supplied to you from us. As a family business it's nice to know the service we offer is excellent and that we met our commitments to deliver on the agreed date and that the building was built professionally.
Regards,
Robin (partner)

Rated 5 out of 5 stars

An excellent process from order through…

An excellent process from order through to build.

December 4, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Mr Taylor,
Thank you for your feedback in connection with your new garden building supplied recently. It's great to know that we provided an excellent process from when you order through to the building of it for you.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Great service

Great service, had to call the office to check something and the lady there was super helpful & friendly. Installers were so quick and summer house has been a wonderful addition (no leaks during storms either!)

December 4, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Tania,
Thank you for your feedback in connection with your new summer building and it's great to know that we were helpful and friendly when you rang. The installers do a great job and there are very few issues when they have finished.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Hassle free sheds

Some months back I ordered a 5x8 diamond wood gate log lap shed from this company but weeks later realised that I needed to make a few changes to the size in that the shed would not have been high enough. I was surprised at just how easy it was to make amendments. On the day that the shed arrived for installation the 2 men took no time to put it all together. I am very happy with the end result and it does look really good. A very pleasant transaction all round. Highly recommended.

December 4, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Liam,
Thank you for your feedback in connection with your new garden building. It's good to know that we were able to make changes to your order to reflect what would be best for you. We always believe that it is better to receive a building to meet your needs and that you should never have to compromise.
The free installation ensures the best end result with no worries as to whether you have built the she right. A great peace of mind service.
We appreciate you recommending us in the future.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Garden Shed installation

Had a new apex shed installed which looks fabulous and so very pleased with final result. First class service all the way through especially from the very efficient and friendly installation guys. Would highly recommend.

December 4, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Phil,
Thank you for taking the time and sharing your thoughts with us and it's great to know that you are very happy with your new shed.
Being a family business it's always good to hear we have delivered a first class service and also that it was very efficient. We appreciate your kind words.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication and very professional sales people. Highly recommended

October 15, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Mike, Thank you for great rating. I'm pleased to hear that we met your expectations and that we were very professional in our dealings with you. Regards, Robin (partner)

Rated 5 out of 5 stars

Really good service

Really good service. Very pleased with the building and the guys who delivered and erected. Quality of the shed is very good.

October 5, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi John, Thank you for taking the time to post your views about us. I am happy to hear that the service we offered was good and that your new building met all your expectations.
The guys who deliver and assemble the buildings do a great job and work very hard. This is a very popular service as it ensures the building is always built correctly with no hardship to our customers. Regards, Robin

Rated 1 out of 5 stars

Avoid this company at all costs almost…

Avoid this company at all costs almost 8 weeks after installation we got windows in the wrong place windows that don’t close doors with one screw in each hinge so they dropped don’t open and close a fascia that’s swinging in the wind made numerous phone calls nothing from leisure buildings and Phoenix buildings who make the buildings And put them up not been back to us as promised we are going to pursue them in the court and recover all costs And we will win disgusting customer experience . They had the cheek to send us an e mail asking about our experience with leisure buildings today that was the final straw . Don’t use this company

October 2, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi there. As you will know I have replied directly to your other feedback that was left elsewhere but I feel I need to respond to this message here as well to confirm that all is in hand and to correct the assertion that you were ignored. Clearly we regret that there were some issues with the installation of your building but these were logged immediately and, whilst there was an initial delay in offering a return date due to staff shortage and exceedingly large workload due to the current pandemic, the factory have made many calls over the last weeks but these went unanswered. Only last week did they manage to reach you but they were unable to book the work in as you were unavailable on the suggested date. Instead they have confirmed to return this week and complete the relevant works. Once again we apologise for the inconvenience and disappointment and we thank you for your patience. Rest assured it is not common for these types of issues to occur and we would usually put any issues right without delay but circumstances lately have not been helpful to any of us. We have taken on additional staff to increase production and bolster the customer service side of things going forward but, truth be told, we - along with pretty much the entire industry - were caught out completely by the challenges of the last six months and have had to react and change the entire structure of the business, manufacturing, installation, etc. sometimes almost on a daily basis so we are grateful to our valued customers for their understanding and patience.

Rated 5 out of 5 stars

Excellent! Highly recommended

Great firm to deal with and kept us up to date throughout lockdown which caused a bit of a delay but the quality of the potting shed and delivery / install service was first class. Will definitely use them again and would highly recommend.

October 1, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi John,
Thanks for the kind words. Sorry about the slight delay in delivery but the last few months have been very challenging, to say the least. We always try to keep our customers 'in the loop' as there is nothing worse than not knowing what is going on. Thanks in advance for any recommendations you may give.
Regards,
Robin (partner)

Rated 5 out of 5 stars

We have a dream shed!

My experience has been totally positive. The new shed is a palace and it was built by 2 very professional men during the lockdown. All the neighbours have shed-envy and, after installing electricity in there, our son has spent many an hour in his new studio/den.
Thanks so much for such a great job - we are very happy with our purchase.

September 28, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Mrs Hurling,
Thank you for your dream feedback. It's always gratifying when we are able to do our job to the best of our ability. This is important being a family business.
Nice to know your palace has pride of place in your garden and that it's being put to good use and is now a great asset at your home.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Best lockdown purchase

Really good advice on the product line.
Quick and easy installation. Great value for money. Best lockdown buy by far!

September 26, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Luke,
Thanks for your feedback and that you are happy. It's great the building was value for money and erected for you. Hopefully, made life easier for you.
Regards,
Robin

Rated 5 out of 5 stars

The advice and attention by staff was…

The advice and attention by staff was excellent. At proabaly their busiest time ever, they answered all our questions and kept us updated as to the delivery progress at all times.
The product we order was excellent and fitted our requirements superbly as need an office for the garden during these difficult times.
I would highly recommend to anybody.

September 18, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Tom,
Thanks for your comments in connection with your new garden building and that we were able to provide good service to you during these challenging times.
Hopefully, your new garden office is earning its keep and that you are able to work in relative comfort at your home.
Thanks for any recommendations you may send our way.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Excellent workshop quality and great…

Excellent workshop quality and great service from start to finish

September 17, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Colin,
I'm pleased to hear that all went well and that our service offered, from start to finish, met your expectations. I hope you enjoy your new garden workshop.
regards,
Robin (partner.)

Rated 5 out of 5 stars

Highly recommended

The whole process, from initial discussion to final install was sublime. The sales team were friendly, knowledgeable and helpful. When it came to installation - just as lockdown eased - the team arrived from Yorkshire at 7am and were finished by lunchtime. Very professional and a superb quality to their work.
I have a 24ft x 8ft Southampton which looks and feels 'quality'.
Thoroughly recommended. 1st Choice Leisure lived up to and exceeded my expectations. I am a very satisfied customer.

September 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, very helpful and understanding of our requirements. Very quick delivery, the guys who came out to install our summerhouse were extremely efficient, worked hard and very professional, wouldn’t hesitate in recommending 1st Choice Leisure Buildings.

September 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality sheds and installation

I ordered two sheds which were excellent quality, really solid. Installed quickly by skilled tradesmen.

July 30, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Bill,
Thank you for your kind words in connection of your new sheds. It's nice to know you are happy with them and can be put to use in your garden.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Platinum 16 x8 Workshop

Excellent service from start to finish, ordered a Southampton Platinum 16 x 8 workshop on the 22nd May with a lead time of 6. to. 8 weeks
Delivered and erect just over 6 weeks later on the arranged day 8th July
Excellent quality, looks great at the bottom of the garden and I have no hesitation in recommend leisure Building

July 25, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Phillip, Thank you for taking the time and providing a review in connection with your new Platinum Southampton garden workshop. It's good, considering the strange times of late, that we were able to deliver your building on time and to your satisfaction.
I hope you can enjoy your new building for many yeasr to come.
Regards,
Robin (partner)

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