1st Choice Leisure Buildings Reviews 

176
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic! We couldn’t recommend this company more, everyone involved gave us outstanding service. Paul and Steph were patient and kind throughout the design process of our bespoke cabin and worked... See more

Rated 5 out of 5 stars

Chris Antill, was very helpful and friendly, answered all our questions and was very efficient taking our order, the shed was delivered on time as promised and Liam and his mate erected the shed wit... See more

Rated 5 out of 5 stars

We have been very impressed with the efficient service you have offered us. Very courteous and friendly on the phone . Delivery arrived without any problems . The two men were polite and very carefu... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company. We visited the showroom twice and on the second visit decided to buy a log cabin. Paul told us everything we needed to know, and made sure we understood the process,... See more

Company details

  1. Recreation Center

Written by the company

Garden Sheds for the garden in timber, metal, plastic and steel. Most of our timber garden sheds are erected FREE by our experts so that you do not have to struggle with the heavy and bulky sections also metal and steel buildings - sheds. Many other companies will just dump it in your front garden for you to fit yourself - this is not really a job for the DIY enthusiast, whatever our competitors may tell you! Sectional Buildings, Summer Houses, Sheds, Garages and Playhouses in timber, plastic and metal from six of the most respected names in the business - so you have an unrivalled and unbiased choice to choose from. Supplied in England, Wales, Scotland in the UK, Great Britain (GB)


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(176)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garden shed/workshop

The experience of ordering and installation was easy and I was given plenty of assistance and reassurance along the way.

I am very happy with the shed and it has been well constructed.

June 8, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Mark,
Thank you for your feedback and I'm pleased to hear it was easy to order and that you well reassured when doing so. The free installation service is very popular as it ensures the building is built correctly as well as saving the customer a lot of hard work (with the exception of making a couple of cups of tea).
Regards, Robin (partner)

Rated 5 out of 5 stars

Very efficient knowledgeable service

Very efficient knowledgeable service. I am very pleased with my Diamond shed (my third) and intend to order a Platinum workshop shortly.

March 17, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Nigel,
Thank your for your feedback and that we were able to offer a good service to you (for the thrid time). As a family business it is great to know we are doing the right thing.
I look forward to helping you again in the future if we can.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Great experience

Great experience. Friendly, easy to deal with and professional. Plenty of choice, good prices along with swift delivery and erection. A "Six Star" out of five company.

January 23, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi John,
Thank you for your glowing feedback - that's amazing and really good to know we are doing a good job.
Being a family business we do try hard to ensure we make the buying experience good and in a professional manner. We also try to offer a good selection so our customers can buy the best building to suit their needs.. And thanks for the extra star.
Regards,
Robin (partner)

Rated 5 out of 5 stars

We are delighted with our summer house

We are delighted with our summer house. The sales team was helpful and at no point put any pressure on us to buy (a refreshing approach). All phone calls were addressed with patience and courtesy. A pleasure to do business with this company.

January 19, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Paul,
Thank you for your feedback in connection with your new Diamond summer house which we supplied recently. It's great that you delighted with it.
I am very happy to hear that the buying experience was a pleasant one and that you were not given the 'hard sell'. That is something we (as a family business) are very proud of. We try to treat our customers the way we would like to be treated and to date this seems to be the best way to run a business. As well as being courteous. Thanks again.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Robust shed of very good quality

The whole process of planning and ordering our shed was very easy and Linda at Badshot Lea was very helpful. The shed itself was built and installed by a firm called Phoenix Garden Buildings who are based in Leeds, and they too were efficient and pleasant to deal with. Our new shed is of very good quality. If you need something more robust than what you'll find in DIY stores, but don't want to spend tens of thousands on an oak framed building, I would definitely recommend you look at 1st Choice/Phoenix.

January 16, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi David,
Thanks for your comment about your new Platinum Portsmouth traditional garden workshop complete with log store. Which seems like a very good option.
Nice to know that Linda helped to make selecting and ordering easy as that is how life should be. And being a family business that is music to our ears.
The guys from the factory (another family firm) who install our garden workshops work hard, do a good job and take pride in their work, which is great all round.
I hope your new building is of great use for years to come.
Regards,
Robin (partner)

Rated 5 out of 5 stars

A good quality shed/workshop

The shed/workshop I purchased was of a high quality, superior to many competitive products I have seen. Some sheds on the market are very flimsy, with weak floors in particular. I took advantage of the upgrade options to provide an even sturdier floor and to insulate the building. I selected the Pro-Base foundation option and 1st Choice recommended an installer (Phil Brown Landscapes) who did a good job, and I used his services for a new patio also.

January 8, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Tony,
Thank you for your feedback in connection with your new garden workshop. The Platinum buildings are very well made products and are great value when you consider the specifications of them.
You can buy cheaper workshops but as you point out they can be very flimsy and with very weak floors etc. The cheapest building is not always the best value as your research has shown. This is one of the reasons I 'bang on' about making sure you view what you are buying before signing on the dotted line. It's too late afterwards.
I hope you have many years enjoyment from your new garden workshop.
Regards,
Robin (partner)
https://www.leisurebuildings.com/timber-workshops/

Rated 5 out of 5 stars

We are delighted with our new garden shed

We are delighted with our Leisurebuildings Garden Workshop/Shed. It is well-designed and strongly-constructed to our size requirements, with windows and doors placed as we wanted. We like the thoughtful overhangs which keep the rain off the walls and doors. Although already pressure-treated, we painted it externally with waterproofing preservative as recommended and it still looks like new despite months of unprecedented rain. We did have to wait a while for it to be installed on a timber base-frame in an area we had levelled in preparation. This was easy for us to do with garden tools. We think that it enhances our garden and we are already thinking about having another of one to provide us with additional storage.

January 3, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Roger,
Thank you for your feedback in connection with your new garden workshop. I'm pleased you are happy with the quality of it as well as the little thoughful attention to detail.
It;s a good idea to have treated as this will help your new workshop looking great as well as protecting it from the weather.
Regards,
Robin (partner)

Rated 5 out of 5 stars

Good value buildings

Good value buildings using knowledgeable and skilled contractors to do building work, recommended

January 2, 2020
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Lewis,
Thank you for your comments in connection with your new Diamond Woodgate garden shed. I'm pleased to hear all went well and that you feel you can recommend us.
Regards,
Robin (partner)

Rated 4 out of 5 stars

Our lovely garden room

We found the whole process (including using the lovely guy who paints the garden rooms on a regular basis) a stress free time. The most amazing sight was how small the garden room was when delivered and indeed to watch what looked like a huge jigsaw being done. The only issue we had a little while afterwards was addressed and sorted very quickly. In all excellent feel to the whole experience.

October 30, 2019
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Virginia,
Thank you for your feedback in connection with your new garden room. And it's great that the painting service was useful to you. (it's not my favourite job) As you say when building is quite compact when it is delivered and it's amazing how it all comes together.
I'm pleased the small snagging issue was resolved quickly as this is very important to the whole buying experience. We always do our best not to let people down.
Regards,
Robin

Rated 5 out of 5 stars

Lovely potting shed

We visited your display site at Woking whilst we were in the area and were very impressed by the range and quality of buildings on display. I had already decided what sort of potting shed I wanted to purchase, subject to liking what we saw on display. We received really useful advice from your staff on site and ordered the shed by phone/email a short time later. All stages of the buying process were carefully explained and everything went according to plan. My husband had some discussions about the exact specifications required for the base and he was very happy with the advice he received. The shed was delivered as promised by two very cheerful young men (despite it being a very hot summer day). They erected the shed very efficiently and quickly. The quality is top notch, very sturdy with a strong door and opening windows. I am absolutely delighted with it. I know it's the men who are supposed to like their sheds but I am one very happy 'woman with a shed'!! It makes me smile every time I go inside.

October 20, 2019
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Jill,
Thanks for your kind words about your new potting shed which we supplied recently. It's great that you took the time to visit one of our display sites so you could see the quality of the building and that we are a 'proper' business. Buying on the web can be a little chancy so full marks for that.
Being a family business we pride ourselves on our knowledge and we are delighted that our advice was useful. The delivery guys do a great job saving the customer a lot of work and money, even on a hot summer day. As you know the quality is right and I'm sure you will have many years of use from it. And if it makes you smile then even better.
Regards,
Robin

Rated 4 out of 5 stars

Shed

Very good service. Shed put up very promptly and fitted well. Answered any questions I raised with no problems.

October 17, 2019
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Richard,
Thank you for your feedback in connection with your new garden shed. I'm pleased everything went well and that you are happy with your new building.
Regards,
Robin

Rated 5 out of 5 stars

Trentan Bagshot Log Cabin

We ordered a Trentan Bagshot Log Cabin from 1st Choice Leisure Buildings after visiting a number of sites of other companies. 1st Choice had, by far, the best customer service as regards information, help and advice as well as a superior product. The cabin was delivered on the day agreed by a very careful and competent driver who craned it over our garden wall as the lorry was too big to get through the gates. Ian and his team carried all the individual logs the 100 metres down the garden then proceeded to erect the building. We couldn't believe how well it went together, with none of the "fettling" that was required to get our old summer house to fit together. We had ordered extra windows so these apertures had to be cut out on site, which was no problem for Ian and crew. By mid afternoon the building was finished and looking really good. The only problem was that a handle was missing for one of the extra windows. An email was sent to the supplying company and seven days later a new handle arrived at our home by post direct from the manufacturers - in Estonia ! You can't beat that for customer service. I would have no hesitation in recommending 1st Choice Leisure Buildings.

October 5, 2019
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Keith, Thank you for your great feedback and I'm delighted that our customer service was up to scratch. Being a family business this is important to us and even when we don't get it right, which can happen, we try to ensure we learn from any shortcomings.
The installers really seemed to have pulled out all the stops for you. When facing an 100 metres walk I think I would have sneaked back to the office to do some 'important' paperwork. So full marks to them. I pleased that the small issue with the handle was resolved rather quickly.
I hope you get many years of great use out of your new log cabin.
Regards,
Robin

Rated 5 out of 5 stars

I'm very pleased with my new…

I'm very pleased with my new shed/workshop, it's very solid and well constructed. It looks extremely nice and I've received lots of very good comments about the quality of the building and the Onduline roof. I had the Southampton, apex building with 20 mm cladding, 20 mm floor and double doors. I would say it's extremely sturdy and should last for many years. The air vents and roof overhang above the doors is a feature I particularly like. My building is 10 x 8 and was purchased primarily for storage and the gardening equipment. Some of this is heavy, but the floor is very sound and has not shown any signs of bending or twisting. The windows are far better than those in previous buildings that I've purchased and the they contain 3 mm toughened glass. Overall, I'm very pleased with my purchase and wouldn't hesitate to buy another if the need arises in future. My only criticism would be that I wish I had had the choice to chose between an Onduline roof and an EPDM roof covering at the time of purchase. This option was available on sheds with a pent roof only.

September 21, 2019
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Hi Mike
Many thanks for your update on your new timber building. We are delighted to hear that yo are so happy with your new purchase.

As you point out we use the superior Onduline roofing sheets as standard on the Platinum range of workshops and offer other alternatives such as Onduvilla, Novislate, felt tiles and cedar shingles on apex buildings or EPDM on pent models. Whilst we could technically fit the EPDM on apex models it is not visually satisfying generally so we generally choose only to offer it on pent buildings (where it is not visible so it is not as critical)

I hope that this helps.

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs, spend your cash somewhere else, told one thing at shop when ordering, got totally different when put in to practice. Ordered new shed with free standing Base, the lack of information was outstanding, work was all sub contracted. When the Base was built it was assumed by the contractor that it should be attached to the decking with no support legs, total amateur job. We had to remove and sort out ourselves at extra cost to us as contractor was not willing to rectify until Monday, bit late as shed people were turning up at 06.30 Monday morning and they would have either put up the shed on the poorly constructed Base or we would have to send them away until Base was rectified, which would have us extra in penalties. As it turned out we did not need to worry as the shed people turned up without telling us and could not erect the shed as they did not have all the pieces required, schoolboy error, finally erected shed on the Wednesday. During all this first choice were of no help and don't even respond to you. When you look at there website do not believe what you see, as they seem to post only the good reviews, I sent a very poor feedback review over two weeks ago and it has not been published on there site, makes you also wonder if all the good reviews are genuine. IN CONCLUSION AVOID AVOID AVOID AT ALL COSTS.in response to your answer it has taken you over to weeks to respond and yes he did tell us he would come back Monday, really drills going at 06.30 in a morning, neighbours would have loved that, what he should have done is phoned if he wasn`t sure then there would have not been a problem so yes we had to sort it ourselves else it would have cost us extra in your penalty clause for failed delivery, and we have still not heard from him about refunding the extra £13 we had to fork out to rectify his blunder which is your responsibility to deal with, guess you have done nothing about that either. As for you posting every review don't make me laugh, my review only got posted on your website after I suggested that you pick and choose which reviews you post.

July 20, 2019
Unprompted review
1st Choice Leisure Buildings logo

Reply from 1st Choice Leisure Buildings

Firstly, apologies again for your inconvenience with the failed delivery and your concern with the base. I can confirm that your review posted directly to our website has indeed been posted and is visible to anyone that wishes to read it. With regard the base, we spoke immediately to Ian who offered to attend the site to make any required changes prior to the building being installed on the Monday (even if it meant him coming at 630am - first delivery of any building usually being 730am) but he was informed that this was not required as you had already undertaken the work. It was double disappointing that there should have been an oversight in loading the required components when the building was delivered but we are glad that the team managed to return promptly after this time to complete the installation for you.

Our apologies again therefore for any distress or inconvenience that these issues have caused for you. We would have been disappointed in your position too; as indeed we are from this end currently that you feel let down by us. It doesn't help you, of course, but our general feedback is exceptionally good and, when we do fall below our own self-imposed expectations, we do always look to put things right as promptly as possible.

Rated 5 out of 5 stars

Very helpful team at 1st Choice Leisure…

Very helpful team at 1st Choice Leisure Buildings, both at the show site and on the telephone. All our questions regarding dimensions of the required base and our requested delivery date of the building were answered politely and the expected delivery and erection were carried out expertly and at the agreed time. We are very pleased with the summer house and have already put it to good use during a family gathering. Many thanks for a great product. Mike Buttle

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Chris Antill, was very helpful and friendly, answered all our questions and was very efficient taking our order, the shed was delivered on time as promised and Liam and his mate erected the shed within two hours, we had one query afterwards which was remedied very quickly. Very pleased with shed and the service we received by all staff,
Will certainly recommend,

June 13, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

I bought a garden shed from 1st Choice Leisure Buildings. The staff were friendly, helpful and approachable. The shed was delivered and built onsite and will last for decades. Highly recommended.

June 12, 2019
Unprompted review
Rated 5 out of 5 stars

After a lot of online research and…

After a lot of online research and numerous site visits, I settled on 1st Leisure buildings for my potting shed and am very glad I did. The ordering and delivery proved to be hassle free, I had to change the delivery date and this was drama free. The shed is fantastic, far superior in build and construction to the majority of the competition. I have no hesitation in recommending this company to anyone.

May 11, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look