The personal touch made this company stand out to me so I ordered again from them. The communication from the company was 1st class. Delivery service no problems . The item I choose was out of stock b... See more
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Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of th... See more
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found... See more
Great experience from this company cant recommend enough. I purchased the wrong bike online, phoned their customer service line and they amended my order within seconds. I then collected the bike next... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
27 Pittville Street, GL52 2LN, Cheltenham, Gloucestershire, United Kingdom
- 01242 251505
4.9
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt dispatch of an excellent product
June 30, 2025
An efficient and quality service.
April 25, 2025
I've always found the staff in the shop…
I've always found the staff in the shop very helpful and knowledgeable and when ordering online the website is well laid out and easy to navigate and delivery is always on time and as expected!
April 28, 2025
My daughter's bike ordered from…
My daughter's bike ordered from LeisureLakesBikes was delivered extremely well packed, I received it very quickly whilst being kept upto date throughout. What a fantastic experience, thoroughly recommend LeisureLakesBikes. Big smiles ..Cheers!
February 10, 2025
Did initially try and buy items in…
Did initially try and buy items in store but staff not very helpful just pointed and said over there. Was looking for some advice really.
So researched online and purchased online, would have probably spent more money in store if the customer service\experience was better.
Online purchasing experience was good, though delivery took 10 days for click and collect items to arrive at store.
January 28, 2025
Great Customer Service
Great experience buying a bike, staff were friendly and helpful, It took time for the bike to be built in their workshop , so I went away for a couple of hours and they kept in contact with me , giving progress reports. They price matched a couple of accessories which was a nice touch.
January 25, 2025
Unprompted review
Always great service from the staff…
Always great service from the staff instore. The range on line is really good and they keep you well informed.
December 2, 2024
Always A Great Price And Service
I buy a lot of bikes and cycling gear from Leisure Lakes Bikes. Always a great price and service. Highly recommended.
November 16, 2024
Fantastic super quick service
Fantastic super quick service, the bike arrived in excellent condition and all checked over, highly recommend.
October 9, 2024
Trek warranty claim - excellent service
I used the Cheltenham branch for a Trek warranty claim for a carbon front wheel. They are my local Trek dealer though I did not buy the bike from them, not knowing such at the time of purchase. The service was excellent - efficient from start to finish and from my point frictionless. The staff were helpful and friendly and I’ll have no qualms about using them again but for a purchase next time
September 13, 2024
Unprompted review
Very helpful staff in-store…
Very helpful staff in-store (Cheltenham) and great joined up service when shopping online with them too.
June 12, 2024
Great team
I put in a late bike order and the team went out of their way to get it ready for me to pick up in time to enter Ride London on it.
May 17, 2024
bike purchase from Cheltenham branch
Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of the bike some many weeks later revealed that it had been set up well as per the handover notes. Well done to Cheltenham staff (and subequently to things sent out from web/mailorder location a couple of months later)
February 1, 2024
Really great service
Really great service. Quick and efficient! Very thorough when going over the pre delivery inspection. Friendly bunch!
March 29, 2024
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