The personal touch made this company stand out to me so I ordered again from them. The communication from the company was 1st class. Delivery service no problems . The item I choose was out of stock b... See more
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See what reviewers are saying
Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of th... See more
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found... See more
Great experience from this company cant recommend enough. I purchased the wrong bike online, phoned their customer service line and they amended my order within seconds. I then collected the bike next... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
27 Pittville Street, GL52 2LN, Cheltenham, Gloucestershire, United Kingdom
- 01242 251505
4.9
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Price and service
September 7, 2023
Huge delivery time and poor service
Ordered a replacement pad for inside Giro helmet and requested in-store pick up. Confirmation email says the order will be ready in 8 working days, however when there was no call or email on working day 8, I phoned on day 9. I challenged the timescale with the staff member who did not deal with the situation appropriately: no apology and asserting some reason it takes longer when you order to collect in store and that it would take a further 5 working days. I wasn’t in a rush, but it was irritating to have the staff member talk as if this was entirely expected and I had nothing to complain about, even though Leisure Lakes own confirmation email said it WILL take 8 working days, not that it MIGHT, and not that it could be as much as 13 working days. 8 working days is already a very significant lead time and plus they must know what commitment they’ve made in their own literature.
As it is, it is currently working day 15 and I have had no email, call or notification about my order from them … ironically, just an email prompting me to write a review on TrustPilot. It’s a small item I’ve ordered, but the principles of good service should not depend on that. If this experience is anything to go by, I’d think twice about committing to buy something bigger from them.
August 28, 2023
Reply from Leisure Lakes Bikes - Cheltenham
Hey,
First of all, thank you for getting in touch and giving us some feedback, we do apologise for the delays and miscommunication that has occurred with your order. I have spoken to the manager at our Cheltenham store and he will be in touch with yourself today to resolve the issues.
If you would prefer to get in touch with ourselves directly please feel free to contact us directly:
https://www.leisurelakesbikes.com/pages/contact/
Again please accept our apologies.
Leisure Lakes Bikes.
Very helpful and knowledgeable staff
August 27, 2023
I asked simple questions
I asked simple questions, neither of the lads knew the answers, one was fairly rude.
I also looked at a speedo, upon review I noticed it had already been used with 11 miles on the clock.
I told two members of staff, neither responded and put it back on the shelf both times.
Just poor
August 11, 2023
Reply from Leisure Lakes Bikes - Cheltenham
Hey,
Thank you for getting in touch and providing us with some feedback, first of all, please accept our apologies, I have spoken to the manager now to review our customer service standards with their team.
Anna Marie.
Staff exhibited integrity!
My transaction was very easy but I overheard one member of staff identifying that another has erroneously sold someone a bottom bracket and an adapter for the bottom bracket that was included with it. They then reached out to the customer to rectify it and refund for the extra part. That would have been easy to let stand and I was impressed they did that.
July 30, 2023
Whyte 901
Great customer service I purchased a whyte 901 but came with damage as I live to far from the store I got a part refund thanks for all your help
July 18, 2023
Orbea Terra
The order process was easy but bike arrived without mudguards. However, the store sorted this promptly and shipped mudguards straight away. The bike is great and a joy to ride.
July 16, 2023
Great Service
Bought a kick stand from the Cheltenham store, There wasn't any bots included in the package so Peter who was serving me went above and beyond to find some as the one's what was in the work shop was either to short, not the correct size or far too long.. Thank You Peter...
July 22, 2023
Unprompted review
The service team at Leisure Lakes Bikes…
The service team at Leisure Lakes Bikes in Cheltenham did amazing work for my son YT Capra bike.Very professional and friendly team!
I would recommend to everyone!
June 20, 2023
Unprompted review
Can't Fault
Friendly helpful staff, purchased two bikes and some accessories, all arrived exactly when stated and 1 small issue was swiftly dealt with, good rewards scheme
April 30, 2023
Communication could be better
Communication isn't the greatest.
Delivery vague. But shiny sparkly bike delivered in top condition today
May 18, 2023
Fantastic service of my e bike
Fantastic service of my Cannondale E bike today, very friendly staff, asked about any issues or work needed doing, they listened and understood everything I said (I had a rear wheel spoke issue Which they fixed) absolutely perfect service took 2 hours, checked & fixed everything as per the service schedule, upgraded the software. Perfect with clearly very competent staff, conversant in e bike technology (very rare skill) will be back in a year f
May 15, 2023
Unprompted review
Excellent customer service
Really helpful team. Bought a secondhand bike from their website. When it arrived the dropper post wasn't working. Spoke to the Daventry branch where the bike came from. They called my local branch who in turn called me back. Got the bike in same day and fixed the issue. Great service. Not the first time I've bought a bike from Leisure Lakes and it won't be the last.
April 6, 2023
Stock issues but kept updated
Difficulties to obtain stock to fulfill my order but I have been contacted by the store and kept updated.
February 6, 2023
Reply from Leisure Lakes Bikes - Cheltenham
Hey,
Thank you for getting in touch, first of all, please accept our apologies for the delay. I have spoken to our Cheltenham store regarding this order and they will be in touch today with an update.
Leisure Lakes Bikes.
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