Leisure Lakes Bikes - Lancaster Reviews 105

What a great service. From answering questions before purchase right through to collecting my new bike, Charlie and the team at Lancaster were brilliant. I was kept updated throughout the process.
I thoroughly recommend these guys and the company if you’re looking to buy a new bike

Great service from a great team of people.

Hassle free and straight forward and friendly staff

Very good service, well pleased with the helmet many thanks

Ordered my bike 8 months ago and it’s been fantastic. When I’ve needed advice or parts the guys in the Lancaster shop have been awesome and very trustworthy. Highly
Recommend

Staff is very friendly, accommodating and patient.

Product instock cheaper than many other retailers and quick tracked postage,well done will definitely use again.

highly recommended

Good selection and helpful

Quick delivery

I've purchased a number of items from leasure lakes in lancaster recently and I think the staff are brilliant. So helpful and knowledgeable. Extremely friendly and if they make a mistake they own up and rectify it immediately.

Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, took the jacket for a look, and immediately replaced with a new jacket. Can't ask for more than that. No messing or interrogation, just sorted the problem there and then. Great stuff.

Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots of parts and accessories. Well worth a visit.

These guys are great, friendly, professional and extremely knowledgeable. I won’t go anywhere else for my cycling needs.

Great value and customer service. Highly recommended.

Bought two items online and only decided to keep one, refunded without any quibbles

Speedy delivery

I ordered a bike which I had problems with courier delivering
The problem was rectified by the management
Also had a voucher for inconvenience caused

Good service, recommended…

Rather than buy direct from Brompton Bikes, I preferred to do business with a bike shop. My purchase was to co-incide with a trip to the Lake district so I contacted the Lancaster shop. Yes they had one in stock, yes I could pick it up the following day (1st July). As I was submiting my deposit they checked and no, actually there was a stocking error but I could pick it up on the 3rd July. I would be on my way back so no problem. I was told I could pick it up any time after midday. So, excited, I found somewhere to pay for parking in the centre of Lancaster and got to the shop at midday. It wouldn’t be ready until the end of the day. Disappointed, I told the chap I was expecting it at midday as I had been advised. “I don’t know who told you that” was the curt reply. I shall buy from Brompton’s website instead, clearly naïve of me to support a bike shop. Mistakes are understandable, even doubled up. But arrogance and rudeness are not what I expect when I’m trying to spend 2500 on a bike.