Leisure Lakes Bikes - Lancaster Reviews 

112
TrustScore 5 out of 5

4.8

103 Penny Street, LA1 1XN Lancaster, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

New carbon wheels upgrade where fitted to my road bike super fast turn around from the workshop & staff where all very helpful. Great service & advice.

Company replied

Rated 5 out of 5 stars

UPDATE. 18 months ago I wrote a glowing review for The Edge Cycleworks in Lancaster. I bought a Trek Pro Caliber 6. It is excellent tough fast reliable no problems whatsoever and it looks grea... See more

Rated 5 out of 5 stars

Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... See more

Rated 4 out of 5 stars

Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • 103 Penny Street, LA1 1XN, Lancaster, Lancashire, United Kingdom

  • 01524 844389

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(112)

1,278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved my multi day bike trip

Leisure lake bikes in Lancaster saved my bike trip and helped me with fixing a new seat clip for the saddle as it was broken. They were friendly and super helpful. I was very relieved as I came up from London and couldn’t find a shop who had the right clip to fix. Thank you

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Quick Repair

I turned up on a Friday afternoon with a snapped chain, in less than 15 minutes they'd fitted a new one and I was on my way.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

I purchased a bike online for collection from their Lancaster store. The store contacted me to check the details and again when it was ready. In store they were helpful and efficient

May 14, 2024
Rated 5 out of 5 stars

Great customer service

Bought a new e-bike online and it was delivered quickly by the LL team with clear assembly instructions and all the necessary tools. I had a couple of issues and queries which Pete, Ian and Rob were all very helpful in addressing over the phone. Very happy with my purchase and the excellent customer service from the whole team and highly recommend LL to anyone looking for a new bike or help with any existing bike issues.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

amazing service. going above and beyond to help

i go on a 3 day mtb holiday tomorrow. this morning my ebike kept switching itsself off. i called the local store at 9am and explained my problem and the fact im due to go away tomorrow. eventhough they were fully booked up they still told me to bring my bike in for a diagnostic check. we discovered it was a damaged cable on the range extender. they didnt have one in stock so they are getting one picked up and delivered to them from ulverston - TODAY - so that i can collect it this afternoon. i cant fully express how much i appreciate the assistance they have given me with this and turned what was becoming a worry into something that will be sorted out in time for my trip away. THANK YOU

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Tony fixed my Brompton in a matter of…

Tony fixed my Brompton in a matter of minutes so I could still catch my train. The service was efficient, friendly, well-priced, with excellent communication, and made a huge difference to my journey. Thank you so much Tony, Ian and team at Leisure Lakes Bicycles.

August 24, 2023
Unprompted review
Rated 4 out of 5 stars

Good choice and good value components

Good choice and good value components. For most part prompt delivery, but two items missing. Were polite and reponsive on the phone when informing them of the missing items, but it took another reminder to get them to ship these items. All arrived now, so all good in the end.

July 2, 2023

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