New carbon wheels upgrade where fitted to my road bike super fast turn around from the workshop & staff where all very helpful. Great service & advice.
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See what reviewers are saying
UPDATE. 18 months ago I wrote a glowing review for The Edge Cycleworks in Lancaster. I bought a Trek Pro Caliber 6. It is excellent tough fast reliable no problems whatsoever and it looks grea... See more
Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... See more
Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
103 Penny Street, LA1 1XN, Lancaster, Lancashire, United Kingdom
- 01524 844389
4.8
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice in store when looking for…
Great advice in store when looking for entry level mountain bike. Bike was currently in stockroom but the staff member kindly brought it out for me to try.
June 24, 2023
Great service and helpful
June 4, 2023
Excellent mechanics
The hanger for the rear mech on my Specialized snapped in half, with the half remaining on the bike seemingly melded to the frame, with a danger of damaging the frame in attempting to remove it. The other bike shops in Lancaster refused to even attempt a repair, but our man in Lakeland needed just one afternoon. The next day the snapped part was removed and the new hanger fixed on. 100% recommend.
May 22, 2023
Unprompted review
Great advice and careful planning and…
Great advice and careful planning and communication from them. Thanks so much.
April 28, 2023
Happy returns
Very helpful, and understanding have bought a few things here and will continue to spend!
Recommended 👍👍👍
April 15, 2023
★★★★★ Great service from Pete and his…
★★★★★ Great service from Pete and his team at Lancaster. I will not be using anywhere else to service my bikes, or to purchase a new bike.
April 24, 2023
Big problem sorted in minutes!
April 26, 2023
Unprompted review
Great communication and love the bike
Great communication and love the bike. Had a couple of minor queries setting up the bike and rang a store as it was a Saturday and they were brilliant
February 15, 2023
Really good customer service
Really good customer service, quick delivery and easy returns too!
February 5, 2023
I recently purchased a new mtb from…
I recently purchased a new mtb from Leisure Lakes Bikes (Lancaster). They were super friendly and knowledgeable. Communication from the purchase date right through to collecting the bike was great, they were happy to run through any queries and how to set up the bike. Highly recommended.
January 30, 2023
Speedy delivery and fair price
January 9, 2023
Good service but sadly Riyal Mail…
Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling up and returning one batch. Inconvenient so near Christmas but in the end my grandson got his gloves and Fox Tee. Should have been a straight forward experience. Easy to deal with though and prompt action.
December 20, 2022
always a great service at Lancaster
December 28, 2022
I’m a newbie to cycling
I’m a newbie to cycling. The staff - I think it was the manager I spoke to - was very helpful and kind. I purchased a helmet, u lock and kickstand. Would recommend.
December 10, 2022
When I ordered some goods online it was…
When I ordered some goods online it was ready to collect very quickly
December 2, 2022
Excellent service
Excellent service, Bike arrived on time for Christmas. The reason for 4 stars is that I haven’t built it yet so not sure if everything is there, which I think it will be otherwise 5 stars.
December 14, 2022
Great product
Great product, price & service.
Would highly recommend & will be using again in the future.
November 1, 2022
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