New carbon wheels upgrade where fitted to my road bike super fast turn around from the workshop & staff where all very helpful. Great service & advice.
Company replied
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Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
103 Penny Street, LA1 1XN, Lancaster, Lancashire, United Kingdom
- 01524 844389
4.8
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great handover staff so helpful highly…
great handover staff so helpful highly recommended.
February 7, 2022
I got what I ordered fine.
February 6, 2022
Great Service
January 31, 2022
Very friendly and knowledgeable.
Ordered my new mountain bike online and collected it from the store in Lancaster. The team were very friendly and knowledgeable, talking me through all the adjustments that can be made to the bike to get it set up and to adapt to different trails. I will 100% be using the shop again even though I'm based over in Liverpool.
January 25, 2022
Unprompted review
Bought mudguards on-line
Bought mudguards on-line, really quick delivery but unfortunately went down hill faster than the bike I bought the mudguards for. Package had already been opened and items were missing. Sent photos of packaging. They wanted me to take the box to a post office and pay for its return. I explained that I was unable to take a large box two miles away and the reason for ordering on-line is to have it delivered to my door. I pointed out that there was no quality control on their part and was not prepared try and carry a large box 2 miles to the post office. They are not prepared to arrange a courier to collect "just for some mudguards" but are also now not prepared to replace them saying if I cannot take them to the post office they will send missing items, I don't know how many items are missing nor do they! I bought a new bike from a different supplier to try and improve my health, having been locked down for two years almost, I have a disability that affects my ability to get about and using a bike seemed a good option to improve my health. Unfortunately after many emails the situation is still unresolved.
January 19, 2022
Unprompted review
Reply from Leisure Lakes Bikes - Lancaster
Hey,
Thank you for getting in touch, first of all, please accept my apologies for the experience you have had with Leisure Lakes.
I have looked into this issue for you and I can see my colleague has been in touch with you today and has said the whole bag of fittings that was missing is being despatched out for you which is what we were informed was missing.
If there is more missing or if you have any other questions or problems that you would prefer to take up with us directly please contact us via email customerservice@leisurelakesbikes.com or via phone on 01772 644340 and then we will be able to help you further.
Leisure Lakes Bikes.
Dry warm hands!
Purchased Mens Madison Avalanche gloves in medium. Hands are toasty warm when cycling in chilly conditions. Hands stayed dry for most of the 4 hr Wye valley ride in torrential rain. Water that came in was minimal and easily warmed up. Aside from a pair of Washing up rubber gloves I defy any gloves to keep hands bone dry in those conditions. This is my second pair, would purchase again.
November 27, 2021
Everything your local bike shop should be...
Service and support is always first class, the team are excellent and always go above and beyond. It's the best of both worlds the reach and capacity of a chain but the personal service of a local bike shop.
October 3, 2021
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