Staff are always friendly and helpful. Ive ordered a few things for collection at the Derby store and usually always buy something else aswell as they have a good shop and layout, which is rare to fin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
I bought a new bike and some necessary accessories, and the team (unsure if Andrew and Andy are the same person - but it was mainly one young man helping me) anticipated my needs well. For those that... See more
Purchased 2 bikes from the Long Eaton store.staff were excellent, Very helpful and attentive. Went out of the way to track down the bikes we wanted, allowed a trial ride and ensured they were spot on... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were very helpful and friendly
Staff were very helpful and friendly, the work was done promptly and properly, price wasn’t bad either! Will be using them again!
Excellent customer lead service that…
Excellent customer lead service that helped build my 1st new emtb perfectly & a pleasure to purchase from knowledgeable people 😊😊
Staff are always friendly and helpful
Staff are always friendly and helpful. Ive ordered a few things for collection at the Derby store and usually always buy something else aswell as they have a good shop and layout, which is rare to find nowadays! Thank you Derby store
Great experience
Great experience, thank you, bike is perfect! Super quick turnaround!
Experienced them for many years
Experienced them for many years, nice people, decent prices, good service
Friendly, supportive, and familiar.
I bought a new bike and some necessary accessories, and the team (unsure if Andrew and Andy are the same person - but it was mainly one young man helping me) anticipated my needs well. For those that prefer delivery: I do suggest using Click & Collect because the store visit was worth the trouble for me.
Bike ordered from the website
I ordered an EMTB via the website and was contacted the same day by a member of the team at the Nottingham shop. They explained the process of preparation and their selection of the best day to post the bike out.
When it arrived it was in perfect condition due to the brilliant packaging with a few simple instructions to assemble the bike with the supplied tools.
Great local bike shop
Great local bike shop, always friendly helpful staff and some good deals too.
I love ordering from LLB
I love ordering from LLB. Always helpful staff in store, do their best to get whatever I need, whether that be parts or workshop service.
BOTTOM BRACKET
Took my MTB in for urgent work. Wasn't booked in. Had to wait for a short time but managed to squeeze the job in just before the workshop closed. Andy Ramsdale the manager took the job on himself. 5*
Don’t waste your time…shop elsewhere
Today rang to check stock of a product told I stock product put aside drove 40mins to find out stock was not instock
Previously visited with my kids and even they said the vibe of the shop was stone cold with zero customer service
Will not shop with these again based on this.
Basic service failed multiple times.
Tried to support local bricks and mortar stores but genuinely don’t think they care one bit
People Take your business elsewhere
Sorted
Easy to locate desired item. Fair price and reasonable shipping cost. No drama. Arrived as advised. Sweet 👌
The team phoned me up and asked if my…
The team phoned me up and asked if my bike was a gift for xmas and offered to store it a few weeks so as to make my life easier this is an amazing servise thanks very much.
Excellent service
Excellent service . Adam was a real gentleman to deal with and knowledgeable.
Fantastic service in the Nottingham…
Fantastic service in the Nottingham branch, went through everything with my new ebike
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







