Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
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See what reviewers are saying
I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
4.6
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Great buying experience from everyone…
Great buying experience from everyone at Leisure Lakes , all staff very friendly and knowledgeable. Highly recommend
April 20, 2025
5 Stars
Nipped in to see if I could get the chainring switched on my ebike as I didn't have the tool and although I hadn't booked in they managed to do it quickly for me there and then, bossmen!
April 9, 2025
Unprompted review
The service from Simon at the…
The service from Simon at the Derby/Nottingham branch was second to none
March 25, 2025
Unpleasant experience
Phoned up got a price match agreed also wanting to support local shop instead of ordering else where online all good until going into shop where I felt I was made to be a liar regarding the price.I understand checking the source but I was made to feel uncomfortable this is a shame has my last visit to the shop was a positive one and felt like a valued customer.
March 23, 2025
Reply from Leisure Lakes Bikes - Nottingham
Hi Lee,
Apologies for the way you felt after your last interaction with the store, we do honour most price matches where we can especially to keep our local and better yet loyal customers returning to us as in this case you did.
Hopefully you can return to us in confidence you are a valued customer in the future:)
Leisure Lakes Bikes
Amazing service purchased my bike…
Amazing service purchased my bike online there were a couple of problems that were quickly resolved (no one at fault) I was kept up to date by phone and email just really great service from everyone that I had the pleasure of speaking to.
Thank you so much
March 8, 2025
Very easy process.
Called to let me know bike was built and being packed for delivery. Answered my questions etc.
Bike was delivered, very well packed and protected..
Excellent...
February 25, 2025
Great product
Great product, great price and great delivery time. Bought my first specialized bike from them in 1997, always great service.
February 21, 2025
Great service
Leisure Lakes is my LBS in Nottingham. The service is always great, reliable and honest. I love how they Price Match where possible and communicate when online orders may be delayed for any reason. The customer service is brilliant. Other retailers should take note.
January 20, 2025
Great. Customer service
Delivery was quick, and the customer service in the shop was excellent.
January 19, 2025
Great service from Breaston store
January 17, 2025
Great reliable company to deal with
Great reliable company to deal with, use Nottingham branch for in store and online always great service 👍
December 30, 2024
All done as hoped kept me informed of…
All done as hoped kept me informed of progress and delivery
December 26, 2024
Communication through orders are good
Communication through orders are good
Availability of stock reasonably good.
December 18, 2024
Super quick motor replacement on Levo…
Super quick motor replacement on Levo SL. I took my Levo SL into the Nottingham branch with a motor problem on the Tuesday & Gee had it ready with a new motor fitted under the Specialized warranty contribution scheme on the following Saturday. I expected to be without the bike until into the new year but thanks to Gee, Leisure Lakes & Specialized it was turned around in 4 days! Amazing service!
December 21, 2024
Unprompted review
On line ordering simple, after market care first class
Gift easily ordered on line and I was quickly notified I could collect. The guys were really helpful when I collected as I needed to keep the gift from my partner in store. They were fab, we use Lakes for all our cycling purchases, after market care is first class.
November 30, 2024
Easy to use website …
Easy to use website accompanied with quick postage for a fair price, what’s not to like
November 11, 2024
Follow up support & service
Price initially, and then the phone calls to confirm delivery and how to assemble bike. The support & service from Tony was first class
November 16, 2024
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