I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
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Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
I bought a new bike and some necessary accessories, and the team (unsure if Andrew and Andy are the same person - but it was mainly one young man helping me) anticipated my needs well. For those that... See more
Company replied
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
4.6
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent service
Excellent service . Adam was a real gentleman to deal with and knowledgeable.
October 16, 2025
Fantastic service in the Nottingham…
Fantastic service in the Nottingham branch, went through everything with my new ebike
October 12, 2025
Fantastic above and beyond service and…
Fantastic above and beyond service and standards as always
October 12, 2025
The service from Leisure Lakes is…
The service from Leisure Lakes is always outstanding.
August 22, 2025
Excellent service all round
Excellent service all round. Even when our new bike arrived with a couple of issues the salesman couldn't do enough to put it right for us.
Thoroughly recommend them !!!
August 15, 2025
Great service and quick pickup
Easy to search and order online and great customer service when I click and collected with the staff member being very friendly and letting me try the helmet I bought on before heading off. Great service and efficient to pick up.
July 30, 2025
Great communication and a great service…
Great communication and a great service alongside lots of products to choose from.
July 30, 2025
Always good service from Leisure Lakes
Always good service from Leisure Lakes. Its my local bike shop so always trusted them. Haven't let me down.
July 25, 2025
As expected. Faultless.
Great deal, great staff. Ordered 2 bikes, which were both promptly built and ready to collect within a few days. Wouldn't shop anywhere else when it comes to MTB's.
July 7, 2025
Very friendly and helpful staff at…
Very friendly and helpful staff at Nottingham. Adam was very attentive and ensured we had all we needed and went away happy.
June 9, 2025
Excellant Long Eaton store
Purchased 2 bikes from the Long Eaton store.staff were excellent, Very helpful and attentive. Went out of the way to track down the bikes we wanted, allowed a trial ride and ensured they were spot on for us before we collected. Very friendly and helpful team with a good sense of humour. Made the purchase experience for us.
June 5, 2025
Unprompted review
Great buying experience from everyone…
Great buying experience from everyone at Leisure Lakes , all staff very friendly and knowledgeable. Highly recommend
April 20, 2025
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