Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
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See what reviewers are saying
I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
4.6
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Great service and good advise that…
Great service and good advise that helped me decide on which bike and size was right for me. I bought a Whyte E180 S Mx for the best competitive price on internet, the bike was in stock and ready for me to collect on agreed day with the tubeless conversion to tyres as requested. Great communication and customer service, I would recommend without hesitation.
September 23, 2023
No quibble bike store
Great bike shop. I ordered a pair of cycling boots online and got a no quibble refund. I will be using this store again in the future
September 22, 2023
The front brake was incorrectly built…
The front brake was incorrectly built and dangerous . Notified Leisure lakes and had no replete .
August 14, 2023
Reply from Leisure Lakes Bikes - Nottingham
Hey,
Thank you for getting in touch, first of all, please accept our apologies for this, if you would like to contact us directly we will be happy to make arrangements with the store for this to go back in to be looked at and rectified.
https://www.leisurelakesbikes.com/pages/contact/
Anna Marie.
Great staff and experience
Had an order to collect, was ready as soon as they were open the next day. Great service from staff and great store
July 27, 2023
Good price and efficient service
The transaction was hitch free. Delivered on the agreed day.
July 8, 2023
Purchase of New Bicycle
The shop had the cycle I wanted in stock and it was available quickly for me to collect. The staff at the store were really helpful.
July 12, 2023
Great bike shop and staff
Couldn't have been more helpful, from choosing the bike to explaining how it all works when I collected it, would definitely recommend they to anyone
June 27, 2023
Utterly useless and crap customer…
Utterly useless and crap customer service. Less than helpful. Won’t use them again
June 25, 2023
Reply from Leisure Lakes Bikes - Nottingham
Hey,
Thanks for your feedback, I am sorry your not happy with the customer service if you would like to discuss this please give us a call on 01772 644340
https://www.leisurelakesbikes.com/pages/contact/
Anna Marie.
Excellent service from start to finish
Excellent service from start to finish.
Ordered a Specialized Sirrus X 3.0, received a phone call within a couple of hours, bike was delivered two days later.
They will be my first choice in the future we highly recommend!
June 19, 2023
As this is my closest bike shop except…
As this is my closest bike shop except for Halfords 🤮, every time I visit everyone is so friendly and helpful.
Plus I think the point system is amazing.
June 12, 2023
Good price and was kept up to date by…
Good price and was kept up to date by store regarding delivery times.
June 7, 2023
Great company!!
Great website, great, helpful, friendly staff, perfect handover on the bike.
The only slight negative I would say is the shop is maybe a bit small. But that’s being really critical. 100% amazing company though!! Highly recommend!!
June 2, 2023
1st Class Service from these guys!
1st Class Service from these guys! From purchase to collection, simply brilliant. Purchased my sons bike on a Wednesday night, stock arrived in store Friday, .bike set up and ready to collect 1st thing Saturday. Thank you so much. 👍
May 16, 2023
Excellent service , top price
Bought a Kenevo sl, great price after the demo day , ordered on Sunday, picked up Friday. Talk through and prep from Alex really helpful, knowledgable and thorough. Ordered the extender cable same day. A good set of blokes always happy to help and advise.
April 22, 2023
My 1st experience in this company
The staff were very helpful to answer all my questions with patients.
April 10, 2023
Very knowledgeable and friendly staff
Very knowledgeable and friendly staff!
A pleasure to visit the store!
April 6, 2023
Great service & prices online.
Great service & prices online.
Friendly & helpful staff in the shop.
March 12, 2023
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