Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
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See what reviewers are saying
I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
4.6
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Order processed fast and delivered well…
Order processed fast and delivered well within the time window, Kept me informed on everything from processing to delivery.
January 29, 2023
Really friendly helpful staff.
January 17, 2023
Best bike shop
Easy to navigate and use website, well stocked and quick delivery of on line purchases, generous loyalty points. Helpful friendly staff. Always made to feel welcome when i visit. Cannot fault in any way.
February 2, 2023
Great help on the day with extras and…
Great help on the day with extras and bike set up. Excellent communication from Tony at the shop. Good experience overall.
January 20, 2023
I ordered vouchers last minute so had…
I ordered vouchers last minute so had to pay extortionate delivery fees, however they were delivered on time and were very nice in time for Christmas.
December 20, 2022
4th time we’ve used Leisure Lakes,
4th time we’ve used Leisure Lakes,
Quality bikes, knowledgable staff, simple order online shop built & collection
updated through the process.
December 22, 2022
Purchased beginning of Dec
Purchased beginning of Dec. Still havnt received my item.
December 19, 2022
Reply from Leisure Lakes Bikes - Nottingham
Hey,
Thank you for getting in touch, first of all, please accept our apologies.
Unfortunately due to Royal Mail strikes there have been a lot of delays, we have looked into your order now however and we have emailed you directly to resolve the issue.
Again please accept our apologies.
Leisure Lakes Bikes.
Helped me all the way and kept me…
Helped me all the way and kept me informed on once the bike was ready to collect
December 2, 2022
Very knowledgeable on their products…
Very knowledgeable on their products and great advice.
December 3, 2022
Great service
Great service, professionalism, interaction and knowledge, many thanks.
November 17, 2022
High end service for high end bikes
Friendly, helpful service. Very knowledgeable and competent. Both as customer service, and their bike maintenance department.
November 14, 2022
Quick delivery friendly service
October 15, 2022
Great Service and Great Bike
The service from this shop was great: I had some questions about the bicycle I was purchasing, such as the fitting of mudguards, which were honestly answered and then following purchase the cycle was delivered within a few days.
The cycle itself - an electric bike- is in excellent condition for a used machine and is a pleasure to ride. It was a present to myself for my 70th birthday: having ridden bicycles for more than sixty years I have been finding it hard to keep up with my friends nowadays, but now I am waiting for them at the top of the hill, rather than the other way round! I am confident that this bicycle will enable me to cycle for many more years than I would otherwise have been able to do.
October 16, 2022
No fuss just great service
Got my bike ready for collection before the estimated date no fuss nice staff good all round experience.
October 27, 2022
Best nike shop I've been too very…
Best nike shop I've been too very helpful and informative staff and great service
September 22, 2022
It's all good +++
October 1, 2022
Fantastic experience
Fantastic experience. They asked what I wanted. Gave expert advice where needed and even delivered the bike to me. Would recommend. Thanks all the guys at Leisure Lakes Nottingham.
October 6, 2022
Really quick delivery to the branch for…
Really quick delivery to the branch for the bike to be built, great service by the Nottingham/derby team!
September 25, 2022
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