Leisure Lakes Bikes - Nottingham Reviews 

210
TrustScore 4.5 out of 5

4.6

168 Wilsthorpe Road, DE72 3AG Derby, Derbyshire, GB


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Rated 5 out of 5 stars

Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more

Rated 4 out of 5 stars

I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more

Company replied

Rated 5 out of 5 stars

The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • 168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom

  • 01332 872947

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(210)

1,316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went the extra mile.

I was looking for a new bike but after a significant back issue I had some fairly specific requirements in terms of geometry and size and kit and Leisure Lakes went the extra mile to help me especially with things like changing the chainset and the seat post, and getting different sizes in to try. The new bike is just what I was hoping so I’m very pleased.

They were alway very helpful with previous bikes which I was building from scratch and it was good to have a Trek dealer nearby to help with the various small parts I needed, as well as carrying out a complex repair to the bottom bracket which is still going strong.

My experience is that as a retailer with several stores they have the resources to deliver a better service while still staying more customer focused than the bigger chains.

September 1, 2022
Rated 1 out of 5 stars

Poor delivery and service

Upon this occasion. Were ysually service is spot on. The item i ordered from the nottingham store was not posted out for next day delivery as requested and i had to collect it after 3 days. When i rang up the excuss was the post man had not been to collect. Well thanks for nothing. I ended up collecting it myself from the store not very happy upon this occasion

July 29, 2022
Leisure Lakes Bikes - Nottingham logo

Reply from Leisure Lakes Bikes - Nottingham

First of all our apologizes, as you have found in the past we pride ourselves on a fast reliable delivery service we have obviously failed on this occasion but we will look into our procedures to make sure this does not happen again, again sorry for the inconvenience.

Rated 5 out of 5 stars

Leisure Lakes….. probably the best bike shop in the world….

I have been a customer of Leisure lakes since I was a teenager, I am now 46!! Always held the team in high regards, more recently Andy@Notts helped me purchase a fantastic E-Bike, his level of knowledge and understanding like the rest of the guys is second to none! If you want advice, pop in and talk to the team as they are all bikers which really helps!! Top Shop!

July 21, 2022
Rated 1 out of 5 stars

Don’t buy

This is so bad it’s all plastic and broke in 3 days and just a waste of £3

June 29, 2022
Leisure Lakes Bikes - Nottingham logo

Reply from Leisure Lakes Bikes - Nottingham

Hello, thank you for your feedback on the Adie Bell that you ordered, we're sorry that it hasn't met your expectations and is faulty! We've taken on-board the feedback and have fed this back to our supplier. We take pride in stocking the best cycling products online & in-store & are happy to offer a refund on any faulty item within the delivery window, you can read more on our returns & warranty process with terms & conditions here: https://www.leisurelakesbikes.com/returns/

We'll be in further contact via reply to ensure that this is resolved, If you have any further issues please send an email over to customerservice@leisurelakesbikes.com & we'll get back to you ASAP, alternatively you can visit our Contact Us page to see if any of your questions have been answered in our FAQ's section https://www.leisurelakesbikes.com/pages/contact/

Rated 5 out of 5 stars

Can't fault leisure lakes attall

Can't fault leisure lakes attall, done quite a few bits of business there with 2 bikes, very responsive with emails, special credit to the Gaffer Andy and his second in command Simon, their mechanics are high quality also, especially Adam, all in all I'd thoroughly recommend this place, Regards Chris Leighton

June 22, 2022
Rated 5 out of 5 stars

Great store, great shiny bits..

I've been into cycling over 40 years & can say this is by far the best bike shop,great selection especially if your into your shiny bits. Michael & Cliff great assets to the store,as are all the lads. I will be definitely buying my new MTB Carbon wheels from these guys,highly recommended 5*

June 4, 2022
Unprompted review
Rated 5 out of 5 stars

Specialized Kenevo

Specialized Kenevo …I took my bike in on a Tuesday as there was a problem with the motor…Thursday I had a call to tell me my bike was ready with a new motor fitted …2 days ..absolutely awesome ..There a brilliant ,friendly ,knowledgable bunch of lads…I can’t recommend and thank them enough for getting me back riding in super fast time 👍

May 14, 2022
Rated 5 out of 5 stars

Excellent

Bought a Nukeproof Scout from these guys and they were brilliant throughout the process.

The bike had to go back to them after a few issues and they were resolved straight away with no hassle, will definitely be using again 👍

April 5, 2022

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