Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
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I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
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Replied to 81% of negative reviews
Typically replies within 1 week
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Good people
Good people
With knowledge about what they are selling
Bought nearly all my bikes of them over the last 25 years
Went the extra mile.
I was looking for a new bike but after a significant back issue I had some fairly specific requirements in terms of geometry and size and kit and Leisure Lakes went the extra mile to help me especially with things like changing the chainset and the seat post, and getting different sizes in to try. The new bike is just what I was hoping so I’m very pleased.
They were alway very helpful with previous bikes which I was building from scratch and it was good to have a Trek dealer nearby to help with the various small parts I needed, as well as carrying out a complex repair to the bottom bracket which is still going strong.
My experience is that as a retailer with several stores they have the resources to deliver a better service while still staying more customer focused than the bigger chains.
Great shop fast and efficient.
Great friendly and quick service
Poor delivery and service
Upon this occasion. Were ysually service is spot on. The item i ordered from the nottingham store was not posted out for next day delivery as requested and i had to collect it after 3 days. When i rang up the excuss was the post man had not been to collect. Well thanks for nothing. I ended up collecting it myself from the store not very happy upon this occasion

Reply from Leisure Lakes Bikes - Nottingham
Leisure Lakes….. probably the best bike shop in the world….
I have been a customer of Leisure lakes since I was a teenager, I am now 46!! Always held the team in high regards, more recently Andy@Notts helped me purchase a fantastic E-Bike, his level of knowledge and understanding like the rest of the guys is second to none! If you want advice, pop in and talk to the team as they are all bikers which really helps!! Top Shop!

Reply from Leisure Lakes Bikes - Nottingham
Can't fault leisure lakes attall
Can't fault leisure lakes attall, done quite a few bits of business there with 2 bikes, very responsive with emails, special credit to the Gaffer Andy and his second in command Simon, their mechanics are high quality also, especially Adam, all in all I'd thoroughly recommend this place, Regards Chris Leighton
Great store, great shiny bits..
I've been into cycling over 40 years & can say this is by far the best bike shop,great selection especially if your into your shiny bits. Michael & Cliff great assets to the store,as are all the lads. I will be definitely buying my new MTB Carbon wheels from these guys,highly recommended 5*
Great survive very helpfull
Always my my first choice when it comes…
Always my my first choice when it comes to MTB clothing & bikes. 1st class service & the best brands
Specialized Kenevo
Specialized Kenevo …I took my bike in on a Tuesday as there was a problem with the motor…Thursday I had a call to tell me my bike was ready with a new motor fitted …2 days ..absolutely awesome ..There a brilliant ,friendly ,knowledgable bunch of lads…I can’t recommend and thank them enough for getting me back riding in super fast time 👍
5star service in all Departments..
Shop that don't need reccomndation
Looking for good prices and quality equipment send to You on time? These are the people.
Great products
Great products, as described, and shipped in good time. Can’t ask for more really
Excellent
Bought a Nukeproof Scout from these guys and they were brilliant throughout the process.
The bike had to go back to them after a few issues and they were resolved straight away with no hassle, will definitely be using again 👍
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