Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
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I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more
Company replied
The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
Asks customers to review
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Replied to 81% of negative reviews
Typically replies within 1 week
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top shop
these guys can't do enough for people when they go to the shop.
amazing choice not my local shop but always travel to go here if i need anything
We had difficulty rearranging a…
We had difficulty rearranging a suitable delivery time and when the bike was delivered we had to purchase expensive tools to assemble the pedals.
We weren’t informed that this would be necessary and I think it would be a really useful service to offer to do this installation and put the pedals on when the bike is delivered.
Ordered my E-Bike recently and was…
Ordered my E-Bike recently and was given a delivery date which was 9 days after the order date.
Got a phonecall 2 days later to say it would be delivered personally by Leisure Lakes instead of parcel force which was a bonus.
Very helpful staff.
Fantastic service
Fantastic service - bike arrived quickly and fully assembled. Thank you!
Great product, pity about the in store service when collecting!
The product is amazing and the purchase was quick and simple. The staff weren’t welcoming, appeared rude and off putting when I went into the store to collect, this ruined the experience .
Great service and a timely delivery.
Friendly staff and very helpful
Friendly staff and very helpful. Wide selection of bikes and accessories.
Speedy Delivery
I placed my order on Wednesday and the bike was delivered on Friday evening. The bike was perfectly set up and ready to hit the trails at the weekend. Great service.
Excellent quality items at a good…
Excellent quality items at a good price, free delivery and very helpful staff when I ordered the wrong size by mistake 5***** all round.
Always helpful and well stocked and no…
Always helpful and well stocked and no pressure from staff when visiting which is great when just wanting to browse.
2022 Trek Allant E-bike
Bought my 2022 Trek Allant E-bike from the Nottingham branch last Saturday, I was very happy with the way I was dealt with, the bike was set up nicely and the staff were pleasant, knowledgeable and helpful. Very impressed overall, a pleasure to deal with.
Cracking service from start to finish
Cracking service from start to finish. Used my cycle to work certificate with ease online to purchase my bike and it got dispatched and delivered before the expected date. Perfect 😁
Great service from the Breaston shop
Great service from the Breaston shop. Price matched a Laufey, ordered and in store to collect 2 days later. Really helpful staff member handed the bike over, delighted!
Perfect bike repair service
I took my Brompton into Leisure Lakes Nottingham this morning with a loose front wheel for them to look and it and book a time to fix it. The mechanic clearly understood Bromptons (not a given) and fixed it while I waited. He also advised I wait until the bad weather, grit etc is over before I replace my chain set. Perfect service.
Excellent service from LL Nottingham
Excellent service from LL Nottingham. After having carried out various upgrades to my MTB I thought I had enough parts to get a frame and build a new bike so I did. Even after purchasing a suitable frame to match the parts, getting a custom bike built is comparatively complicated and expensive. Andy (Notts LL manager) was great from the start. He said it would be no problem to source the parts and build the bike which is more tricky than it sounds especially during covid where parts are difficult to get hold of. After a few weeks I dropped in my existing bike, the new frame and a box of parts…LL agreed to swap some old parts off my main bike and put on the new frame, with a view to upgrading my main full sus bike and at the same time creating a new hard tail. The team of Andy (manager) and Andy (mechanic) were great. They kept me updated throughout the build and ensured that the correct parts went on each bike. Whilst this may not be a complex process for a bike shop, they did exactly what I asked and made the process feel straight forward. The results are amazing….they were also very kind regarding Andy the mechanics time and cost. Could not be more impressed with LL as they went out of their way to provide great customer service. Many thanks to both Andy’s….
Speedy service for click and collect
Speedy service for click and collect - not the least expensive but convenient
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