Leisure Lakes Bikes - Nottingham Reviews 

210
TrustScore 4.5 out of 5

4.6

168 Wilsthorpe Road, DE72 3AG Derby, Derbyshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more

Rated 4 out of 5 stars

I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. I ordered something on line, it wasn’t suitable for my bike. I took it into store to return. The staff were great and friendly. I ended up spending more in store, main... See more

Company replied

Rated 5 out of 5 stars

The guys at Nottingham are so helpful and patient. Bought a new turbo Kenevo expert and the lads showed me through every detail and technology really patiently considering I am an annoying know it al... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • 168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom

  • 01332 872947

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(210)

1,316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

top shop

these guys can't do enough for people when they go to the shop.
amazing choice not my local shop but always travel to go here if i need anything

April 2, 2022
Rated 3 out of 5 stars

We had difficulty rearranging a…

We had difficulty rearranging a suitable delivery time and when the bike was delivered we had to purchase expensive tools to assemble the pedals.
We weren’t informed that this would be necessary and I think it would be a really useful service to offer to do this installation and put the pedals on when the bike is delivered.

March 26, 2022
Rated 5 out of 5 stars

Ordered my E-Bike recently and was…

Ordered my E-Bike recently and was given a delivery date which was 9 days after the order date.
Got a phonecall 2 days later to say it would be delivered personally by Leisure Lakes instead of parcel force which was a bonus.
Very helpful staff.

March 26, 2022
Rated 5 out of 5 stars

Speedy Delivery

I placed my order on Wednesday and the bike was delivered on Friday evening. The bike was perfectly set up and ready to hit the trails at the weekend. Great service.

February 14, 2022
Rated 5 out of 5 stars

2022 Trek Allant E-bike

Bought my 2022 Trek Allant E-bike from the Nottingham branch last Saturday, I was very happy with the way I was dealt with, the bike was set up nicely and the staff were pleasant, knowledgeable and helpful. Very impressed overall, a pleasure to deal with.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect bike repair service

I took my Brompton into Leisure Lakes Nottingham this morning with a loose front wheel for them to look and it and book a time to fix it. The mechanic clearly understood Bromptons (not a given) and fixed it while I waited. He also advised I wait until the bad weather, grit etc is over before I replace my chain set. Perfect service.

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from LL Nottingham

Excellent service from LL Nottingham. After having carried out various upgrades to my MTB I thought I had enough parts to get a frame and build a new bike so I did. Even after purchasing a suitable frame to match the parts, getting a custom bike built is comparatively complicated and expensive. Andy (Notts LL manager) was great from the start. He said it would be no problem to source the parts and build the bike which is more tricky than it sounds especially during covid where parts are difficult to get hold of. After a few weeks I dropped in my existing bike, the new frame and a box of parts…LL agreed to swap some old parts off my main bike and put on the new frame, with a view to upgrading my main full sus bike and at the same time creating a new hard tail. The team of Andy (manager) and Andy (mechanic) were great. They kept me updated throughout the build and ensured that the correct parts went on each bike. Whilst this may not be a complex process for a bike shop, they did exactly what I asked and made the process feel straight forward. The results are amazing….they were also very kind regarding Andy the mechanics time and cost. Could not be more impressed with LL as they went out of their way to provide great customer service. Many thanks to both Andy’s….

January 1, 2022
Unprompted review

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