Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but dire... See more
Location
Switch locationButler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN Preston, Lancashire, GB
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See what reviewers are saying
Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial... See more
First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till ha... See more
From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh,... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN, Preston, Lancashire, United Kingdom
- 01772 200944
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Great customer service
Really quick click and collect service. Unfortunately I’d ordered the wrong size and they didn’t have the size I needed in stock but the return/refund process was very quick and easy too. Great customer service.
Very helpful advice and excellent…
Very helpful advice and excellent vintage classic bike wheel build.
Fantastic Service
From start to finish they were great to deal with and totally efficient. Bike was delivered quickly and follow up query answered immediately. Would buy from them again.
Fabulous service
Stopped in the hub at Preston a short notice with a broken chain - great service, they got me back on the road and back to my cycling group really quickly. Highly recommended!
Fantastic experience
Fantastic experience, great communication, friendly staff. Would recommend
Not bulling these guys up But have…
Not bulling these guys up But have delt with leisure lakes for donkeys years starting from the original shop @ tarlton always received a professional service will price Match against other online stores give um a look online & instore
Brilliant company to buy from
Brilliant company to buy from, they have kept me informed with the item I ordered from them all the way, I am very happy with the item and it was well packed. Everything was included to set up the item very quickly and included a multi tool that I felt was a nice touch, I would highly recommend this company and buy from them again
Great trousers. Fast delivery
The trousers I ordered were great quality. Delivery was quick. Regretably trousers were too big. Disappointed that I had to pay for return. Would therefore not re-order from Leisure Lakes because of this cost.
I had to return the item as it didn’t…
I had to return the item as it didn’t fit and they were very easy to deal with.
Good Communication and Quick postage.
Incredible customer service
The over the phone update was much appreciated. The delivery time was short and delivery was great in my mothers words due to me being at work at the time of delivery. Im very happy with the build quality and the bike in general. Ive recommended Leisure Lakes Bikes to my friend group due to my experience.
Whyte 905 v5
Great service
Great communication
Excellent price
Would highly recommend A*
This is the place to take your bike
This is the place to take your bike for repair if you really love it. These guys repaired the gears on my Diamondback and recommended two excellent new tyres. It feels great to ride now!
First time bike buyer
First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till hand over. I can’t fault the service and the staff at the preston hub store.
Leisure Lakes: brilliant
Leisure Lakes were brilliant with my internet order! Answered questions quickly, kept me informed on the progress of my order. Was delivered when they said, packaged properly. The bike was built well, everything as it should be. So glad I chose Leisure Lakes.
Good service
POOR SERVICE
checked stock on a pacific bike, was told it was is stock so paid for the bike and expected it to be delivered today, chased leisure lake bikes today to be told the bike is now out of stock. no calls to confirm. i has to do the chasing! poor service from the sales team! have now been told it will be in at the end of the month. would not use this company again.

Reply from Leisure Lakes Bikes - Preston Hub
What a fantastic team
What a fantastic team, I’m not good at ordering etc and all done, delivered , set up and spoken through it all with no rush. 100% recommend these for all your Cycle needs.
I changed my mind after ordering a pair…
I changed my mind after ordering a pair of mtb trousers. Cancelling the order and obtaining a refund was easy. I then received emails asking me to rate my purchase, which was confusing, so I phoned Leisure Lakes to check my order had been cancelled. The adviser explained the emails were automated and to ignore them, and chased up my original order to check it had been cancelled. No hassle. Nice people to deal with.
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