Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but dire... See more
Location
Switch locationButler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN Preston, Lancashire, GB
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See what reviewers are saying
Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial... See more
First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till ha... See more
From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh,... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN, Preston, Lancashire, United Kingdom
- 01772 200944
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Replied to 78% of negative reviews
Typically replies within 1 week
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Great shop and company
Great shop and company. Quick delivery amd excellent extras added with the purchase
Properly helpful staff.
A star service.
Bike is pristine and even came a couple of days early, the buying purchase was smooth and will definitely be using again.
Bikes great and very pleased with it
Bikes great and very pleased with it, slight lack of communication but when finally got in touch apologised and explained that there was a staffing issue which was fine and then bike delivered the same day. Very polite and friendly staff I'd definitely recommend buying a bike or any equipment from these guys
Brompton e-bike recall.
Really good service and very efficient, friendly staff.
Thanks for your work today.
Always excellent service and they have…
Always excellent service and they have what I want always in stock
Second time using the Preston hub for a…
Second time using the Preston hub for a collection point, ordered online which was straight forward. If I’m willing to travel from Blackpool to collect and ordered via Leisure Lakes Bike that means they have an offer that beats my local area and the service is good.
Correct part delivered promptly Great…
Correct part delivered promptly Great service and reasonably priced
Used cycle to work scheme
Used cycle to work scheme. Got voucher. Ordered on line for collect at store. Received an email saying when all was in. Phoned to check, picked up on day said. Slight glitch with the ICT, but took bike away. Staff really helpful. Really recommend. Love my bike. Using for short commutes and track rides with family.
Excellent staff excellent knowledge of…
Excellent staff excellent knowledge of the bikes and very helpful.
Excellent service in the shop
Excellent service in the shop - very helpful.(only minor point is the parking outside the shop at the Preston train station is £12 whilst picking up the bike)…
Thanks to all the team at the Preston…
Thanks to all the team at the Preston shop. I've just purchased an e-bike from them and in all honesty they have been so helpful. No question was too silly. You've made the whole process from start to finish an enjoyable one.
Royal Mail lost my order But they helped!
Royal Mail lost my order but they very helpfully sent a replacement via next day delivery! Very happy with the prompt service and the helpful customer service.
Fabulous customer service
Fabulous customer service, was updated on delivery and also received a phone call to double check some information which was much appreciated.
Fast service
Good deal helmet in stock arrived fast
Excellent product
Excellent product they even built the bike and delivered it themselves as I wasn't far from the warehouse.
I ordered a bicycle part on the…
I ordered a bicycle part on the website, But I received an incorrect item, accepted apologies, But the matter was not fully settled because the gentleman with whom I talked did not handle the matter correctly and I have been waiting for my benefit for two weeks!

Reply from Leisure Lakes Bikes - Preston Hub
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