Leisure Lakes Bikes - Preston Hub Reviews 

86
TrustScore 3.5 out of 5

3.6

Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN Preston, Lancashire, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but dire... See more

Rated 5 out of 5 stars

Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial... See more

Rated 5 out of 5 stars

First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till ha... See more

Rated 5 out of 5 stars

From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh,... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN, Preston, Lancashire, United Kingdom

  • 01772 200944

3.6

Average

TrustScore 3.5 out of 5

86 reviews

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This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(86)

1,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bikes great and very pleased with it

Bikes great and very pleased with it, slight lack of communication but when finally got in touch apologised and explained that there was a staffing issue which was fine and then bike delivered the same day. Very polite and friendly staff I'd definitely recommend buying a bike or any equipment from these guys

April 9, 2022
Rated 5 out of 5 stars

Second time using the Preston hub for a…

Second time using the Preston hub for a collection point, ordered online which was straight forward. If I’m willing to travel from Blackpool to collect and ordered via Leisure Lakes Bike that means they have an offer that beats my local area and the service is good.

March 23, 2022
Rated 5 out of 5 stars

Used cycle to work scheme

Used cycle to work scheme. Got voucher. Ordered on line for collect at store. Received an email saying when all was in. Phoned to check, picked up on day said. Slight glitch with the ICT, but took bike away. Staff really helpful. Really recommend. Love my bike. Using for short commutes and track rides with family.

March 17, 2022
Rated 1 out of 5 stars

I ordered a bicycle part on the…

I ordered a bicycle part on the website, But I received an incorrect item, accepted apologies, But the matter was not fully settled because the gentleman with whom I talked did not handle the matter correctly and I have been waiting for my benefit for two weeks!

December 4, 2021
Leisure Lakes Bikes - Preston Hub logo

Reply from Leisure Lakes Bikes - Preston Hub

Hey,

Thank you for your review, first of all, please accept our apologies for the incorrect item being sent out, I understand how frustrating this must have been.

I have looked into this now for you and I can see that a refund was issued for you on the 7th of December back into the account you paid with, due to this the money should be back in your account.

Again please accept our apologies however I will pass this issue onto our goods in department to ensure this does not happen again.

If do you have any further issues however please send an email over to customerservice@leisurelakesbikes.com & we'll get things resolved ASAP, alternatively you can visit our Contact Us page to see if any of your questions have been answered in our FAQ's section
https://www.leisurelakesbikes.com/contact-us.aspx

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