Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but dire... See more
Location
Switch locationButler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN Preston, Lancashire, GB
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See what reviewers are saying
Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial... See more
First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till ha... See more
From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh,... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN, Preston, Lancashire, United Kingdom
- 01772 200944
3.6
Average
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Staff were very helpful showing how the…
Staff were very helpful showing how the light worked and the different functions
January 26, 2023
Great price but the shipping needs a refresh
Great price but the shipping information could have been better.
I had to drive to collect as Parcelforce are so vague with delivery times in early always miss them and end up having a delayed delivery when I paid premium shipping.
January 24, 2023
Great knowledge of products and good…
Great knowledge of products and good recommendations
January 13, 2023
Excellent service, amazing prices.
Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial action. In the event, helmet arrived within 48 hours, well packaged and in excellent condition. Thank you Leisure Lakes, my new go-to.
January 11, 2023
Royal mail delivered ontime despite…
Royal mail delivered ontime despite there dispute . Giro monitaro helmet is 2nd one ihave ordered. Effective, comfortable & super for mtbing at night !! The light attachment for garmin / go pro works fine !!
December 5, 2022
Quick and easy to order and received…
Quick and easy to order and received within days love my new helmet
December 1, 2022
Excellent product and service
November 21, 2022
The staff have been very helpful after…
The staff have been very helpful after a mix-up with my order due to it being my fault. They sorted it out.
November 14, 2022
Where is my Order
17 days since I placed my order and still nothing has arrived.
I received an email stating it would take nine days before the order would be shipped.
Poor service.
Update: Thank you Leisure Lakes for your reply. Amazingly the only day I have been in the office for 18 months and Royal Mail try to deliver. Sadly, they did not leave a card to say they had called so I had no idea they had been. I have now rebooked the delivery.
Poor service by Royal Mail, top marks Leisure Lakes.
October 14, 2022
Reply from Leisure Lakes Bikes - Preston Hub
Hi
I am sorry for the delay with the order. I can see you placed your order on the 27/09/2022 and this was shipped 30/09/2022 Royal Mail tracking reference JH314566607GB. This is showing they tried to deliver your parcel on 06/10/2022 but there didn't seem to be anyone in. This is available for Redelivery or Collection. You can find this here with a picture and instructions:
https://www.royalmail.com/track-your-item#/tracking-results/JH314566607GB
Sorry again for the delay and inconvenience caused.
Leisure Lakes Bikes
1st class service very fast postage
1st class service very fast postage to N.Ireland
September 22, 2022
Preston Hub 5 Star Customer Service
Preston Hub. Great service, attention to detail, friendly helpful staff. Highly recommended.
September 28, 2022
Unprompted review
Superb staff, great place
Superb staff, very knowledgeable and turn round work super quick. Enjoy popping in, the guys offer a warm welcome every time
September 12, 2022
Fantastic quick repair
Dropped my wheel off with shot bearings expecting to have to by a new wheel. Picked it up 24 hrs later completely fixed with new bearings. Top job, top service. Will be back again.
September 16, 2022
Bike hasn't arrived
Bike hasn't arrived, promised a call back to explain nothing, shop closed??
September 6, 2022
Unprompted review
Reply from Leisure Lakes Bikes - Preston Hub
Hey,
Thank you for getting in touch, first of all, please accept our apologies. Our Preston Hub store is open Monday-Friday 09:00-17:00 (except bank holidays) and Saturday 10:00-17:00, due to this please can you contact them directly on 01772 200944 and then they can look into this for you.
Leisure Lakes Bikes.
Great service
Great service, very easy to deal with & knowledgeable staff. Bike even came set up as tubeless, not just the usual tubeless ready, nice surprise.
July 7, 2022
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