Lemonpavilion Reviews 

Good quality of stones ordered and arrived 2 days before the givin' delivery date.

The ordered item arrived well packaged and in good time. No issues whatsoever.

No delays
Benches better than expected
Any queries answered promptly
Great service

My grandfather purchased two sheds from B and Q through lemon pavilion, he had the sheds delivered and they were stacked i my grandfathers garden from the delivery driver, when he got someone in may the 23rd to make the sheds - both of the floors of the sheds were missing, he has contacted lemonpavillion and they have refused to compensate him for this, making up excuses so whatever you do, never buy from B and Q lemonpavillion - disgusting treatment, my grandfather is a OAP.

Ordered £441.82 worth of planters from Lemon Pavilion through the B&Q Marketplace and had an extremely disappointing experience from start to finish.

Two separate orders were placed on 26/04/2026. One planter was due by 05/05/2026 but was delivered over a week late. During this time, the tracking information provided did not work, courier details kept changing between DPD and PalletForce, and I repeatedly contacted the seller simply trying to understand whether the goods had actually dispatched.

Lemon Pavilion later complained internally about the “volume” of messages I sent, however what they failed to mention is that:

* there were TWO separate orders,
* separate delivery windows,
* separate tracking problems,
* and repeated contradictory updates.

Of course the communication volume increased when I was trying to get clarity for both orders and no clear answers were being provided.

I repeatedly asked straightforward questions regarding:

* dispatch status,
* courier collection,
* tracking,
* delivery dates,
* and cancellation.

Because I was not receiving clear answers through the B&Q Marketplace system, I also tried contacting Lemon Pavilion directly by phone. On the phone, I was told they could not answer my questions there and that I needed to email them directly instead. I then emailed them directly as requested and never received any reply from those emails.

What I found particularly disappointing was seeing the way Lemon Pavilion later described me in communication with B&Q, including statements such as:
“We have never encountered such a customer. This customer calls us, emails us directly and messages on the site multiple times during the day and night.”

As a customer, I do not believe it is unreasonable to send messages in the evening when that is the only free time available outside work hours, especially when trying to understand what was happening with a delayed £441.82 order.

Later, Lemon Pavilion admitted the delayed planter had actually been intentionally held back to consolidate both orders onto one pallet shipment - something that was never properly explained despite multiple requests for clarification.

If they had simply informed me from the beginning that they wanted to delay one order and combine everything onto one pallet delivery, and checked whether I accepted that delay, this entire situation would likely never have escalated.

I also never received proper delivery notice or a delivery slot. The pallet arrived unexpectedly while I was in a work meeting and was left on my drive without me having the opportunity to properly inspect or refuse the delayed planter.

Despite the delays, failed tracking, contradictory information and overall poor handling of a £441.82 order, the seller offered only £10.22 compensation and still insisted on approximately £50 collection fees if I wished to return the delayed planter.

Very disappointing customer service and communication throughout.

Delivery on time , nicely packed and looks lovely with my flowers in Thank you

This is a tricky review to write because the product (Monet garden arch) is excellent but the company communication was very poor. I didn't receive an order confirmation email for two days after ordering, and ended up emailing them to see if my order had gone through (though I knew the payment had). No reply. Then, knowing there was a '10 to 15 working days' delivery time, I discovered the arch left in the porch on day 9 without any prior delivery notification. I received a notification email later that day, dated the day before. This was an expensive item, delivered without my knowledge and left in full view of the street. However, the arch is very good quality and looks great in the garden. I think I would buy a Lemon Pavilion product again but I wish they would overhaul their communications. It's not a difficult thing to do and it would improve customer confidence.

I bought 2 garden trellis, which I’m very pleased with. Speedy delivery too.

I purchased a garden gate through the B&Q website from your company. Unfortunately, I had to wait four weeks just to receive any information about what was happening with my order. The original delivery time stated at the time of purchase was a maximum of two weeks.
After four weeks of trying to contact someone by emails and phone calls — while being ignored by everyone — I finally received information that there was a delay and an apology. However, the email was sent to the wrong email address.
Because of this unacceptable situation, I contacted B&Q and requested that the entire order be cancelled.
I am very disappointed with the level of customer service and communication throughout this process

I bought a beautiful potting bench which I have been so happy with Thank you

Product arrived with bits missing as package had been damaged in transit, contacted customer service and within an hour they had come back offering a solution, 2 days later replacement parts were sent
Great service, great products

From start of the process to the end Lemon Pavilion have been a joy to buy from.

Update emails, quick delivery and our nice new arbour setup quickly in our yard.

Materials are nice and sturdy and it looks great !

Thoroughly recommend

Got exactly what I was looking for. It was easy to navigate the website, and easy to purchase.
The only downside was I had no idea when I was getting the product. I kept visiting 'my orders' and it never moved off 'processing', so it was a complete surprise when it arrived. It was well packed.

Ordering was good. But it took a long time to get a confirmation email. They also didn't keep me updated with a potential delivery date until then very end. It turned up the next day after the one and only alert. Communication was poor. B

I bought this to replace a poor quality arch and am very pleased with the quality of this Poppy Forge solid steel arch. Delivery was quick with no issues.
I would buy from this supplier again with no hesitation.

I am so pleased with my purchase ,I had been looking for a while to find what I was looking for and I came across this site and I'm so pleased I did.
Excellent quality,fast delivery and at a very competitive price it looks much more expensive than what it cost ,very easy to assemble and I will definitely be buying from here again , I highly recommend

Excellent service and a very helpful young lady on the end of the phone. The item I purchased was also sold in B&Q, but This company were cheaper.

Fast delivery. Competitive price.

Amazing archway in the Garden. The second I have bought in 3 years. I love it. Really transformational and well made. I have hung baskets on the side of it which you cant do with cheaper products. Will buy another when I have saved my pennies.