Lemonpavilion Reviews 

Purchased a wooden veg trug and cover. It was an excellent experience. Easy to order good delievery and went up no problem. Looking forward to planting it up.

Lovely, good quality piece of garden furniture, arrived within a good time frame. Good communication when I had a query too. Seems like an honest and trustworthy company. Would recommend

Ordered phenology head ornament, came super quick, well packaged, and exactly as described, really good price, well happy 😊 many thanks

Bought a 120 gallon raised wooden pond. The finished product was easy to build and looks pretty good. Irritating that the kit didn't come with an underlay that the instructions said was preferred. All the more so because some of the timber was too full of knots, leading to rough or sharp edges which could damage the pond liner.

I ordered a plant pot. It took ages to arrive and nothing like the item advertised. Im assuming its a very cheap looking replacement for the now sold out' pot on their website. Its definitely way overpriced for a plastic tub, and not remotely similar in any way.
I have emailed to make a return and advised that I won't be paying for the privilege as I didn't order this to begin with, nor was I asked if I wanted a completely different item.
We'll see how easy a return is...

I ordered 2 x 3 drawer bedside cabinets, which arrived fairly promptly (after I had paid a delivery surcharge, based on my postcode); apparently Royal Mail charge more for certain postcodes in London, even if they're right next door to a surcharge-free postcode! Who knew?
The bedside cabinets were not expensive and so I went ahead and bought them, as I liked their appearance.
Anyway, I found the product to be pretty crappy, to be honest. I assembled the furniture with great care, but it was impossible to get the drawers to open & close freely. If I'd had the right tools, I would have used a router on the drawer runners; as it was, I gave up and donated the finished items to charity.
Moral of the story is that you get what you pay for
Needless to say, I will never buy from this company again....

Excellent service. Well packed and a joy to own

I notified you of a problem with one of the hoops not being drilled on the metal Rose Tower 8ft Obelisk--e'mailed you & tried to ring several times no answer--went directly to the manufacturer & Sophie was more than helpful & very supportive problem solved--I won't be buying from you again will go direct !!

Good product, quick delivery, just as expected.

Easy to navigate web site and find items , good delivery

Product looked very shoddy within days of it being laid down on the floor.(rug) Totally messed me about with the return to which I have had to go direct to B&Q to help me resolve it. The product was sold by Lemon Pavillion through B&Q. Awful experience and still not resolved.

Quality is great, I’m very pleased with my purchase. Delivery was as stated. Would definitely recommend

I am very disappointed
I am very disappointed as the £1200 worth of picnic benches I ordered 3 weeks ago, (5 working day lead time) have still not arrived.
Received an email 3 working days ago saying they were finally arriving last friday, of which they did not and no reply to my email asking for an explanation. I have had to yet again ring and chase to see where these are. Not how I usually do business and I am still non the wiser.

Easy to order, received well packed and on time. Very happy customer

Very efficient ordering system and quality of goods is excellent and substantial but instructions for what we bought should really say that it takes two people as extremely heavy to hold, screw and lift on your own.

Despite speaking to their colleagues to confirm delivery timescales for a shed, they were two weeks late. I had to call three times during this time. No one had taken accountability and it took them over a month for their customer service team to respond to say they will not be doing anything to try rectify the situation. Avoid this company at all costs.

Excellent service and communication from placing the order to the delivery. I was advised of the delivery date and the driver contacted me when he was on route. The driver was very polite and delivered the stones exactly where I required them, and showed his driving skills of reversing and unloading the bags of stones without any problem. I would have no hesitation of recommending your company to my family and friends.

I had a very disappointing experience. The item I received was not as described and looked completely different from the image advertised on their website. When I raised this issue, instead of addressing my concerns, the company altered the product photo online to make it look less appealing, which suggests the original listing was misleading. In addition, I found the staff unhelpful and dismissive when I tried to resolve the matter. Overall, I would not recommend this company due to poor customer service and misleading advertising.

Great prices and super fast delivery. Online chat was very useful when I had a question pre ordering. Already plan to use them again and would definitely recommend.

For the money, it's not bad. I was able to build the shed as the instructions were super clear, and it arrived on time. The build quality is not great - a number of the pieces were not cut to the correct size, and a bit of impromptu jigging had to be done to get things to work. However, as I said, generally pretty happy with the final outcome.