The same business as nextdaylighting.co.uk so of course the same awful service (ltd company is actually Salford Electrical factors ltd owned by what looks like an aging couple) Ordered pr... See more
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See what reviewers are saying
Order of a light fitting was fulfilled but upon opening all the parts, one was found to be broken. Emailed the company to report this and request a replacement part but almost 2 months later still hav... See more
Does anybody know if this company is still trading?? Placed order 5/4/25 on a 2-3 day delivery. Over 7 weeks later no delivery. Have emailed 3 times without response. Phoned Friday & Tuesday pm bu... See more
I paid for next day delivery and while PayPal confirmed my payment, I've had no communication from Lighting at Home - no order confirmation or tracking. They don't answer their phones or reply to emai... See more
Company details
Information provided by various external sources
We are Lightingathome.co.uk. We're one of the nation's leading lighting retailers, with over 25 years of experience in the lighting industry; in fact we're one of the oldest lighting firm in the UK. We have extensive showrooms in Liverpool, Manchester and Leeds displaying all the latest ranges and we have accounts with every major lighting manufacturer from Mantra, Diyas, Franklite, Searchlight, Endon, Eglo, Phillips Lighting, Massive Lighting, JH Miller and many many more.. We're also the main supplier to many high street lighting companies and we're well established in the wholesale marketplace. We also specialize in supplying the UK's major building and development companies such as Barratt Homes, Wilmott Dixon, and major high street brands like Ted Baker to name but a few. We have literally kitted-out thousands of show homes throughout the UK. So what does this mean to you? Well, it means you get to benefit from our huge bulk buying discounts and from our amazing clearance lines. We'll always give you our best price; many of our products are discounted by 20% and some by as much as 55% off RRP.
Contact info
Sefton Business Park, Sefton Street, OL10 2JF, Heywood
- 0161 839 5900
- sales@lightingathome.co.uk
- www.lightingathome.co.uk
1.1
Bad
668 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Going the extra mile
Tricky problem to cover gap in wallpaper from previous lights. Had already ordered the wrong size from them and once I explained they searched for lights that would fit and emailed links to me so it was easy to choose. The lights are up and look fab - great service
December 15, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Hi Mrs Smith,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Reply from www.lightingathome.co.uk
Hi Mr. Scott,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Good customer service
When my lighting arrived some of it was smashed as soon as I told them they replaced immediately
December 14, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Hi Mrs. Scrine,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Reply from www.lightingathome.co.uk
Hi Mrs. Mills,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Reply from www.lightingathome.co.uk
Hi Aisha,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Reply from www.lightingathome.co.uk
Hi Mr. Baliol-Key,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Mantra lights
Good. Managed to get last two of a discontinued range to match our existing fittings.
December 7, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Hi Martin,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Excellent customer service
There was an issue with the product delivered, not exactly as ordered, and some confusion on my part over the name on the invoice sent. I received a call from Lighting at Home to clarify both these matters and was really impressed by their commitment to customer satisfaction.
They explained the mistake to me (product received was correct but labled differently) and apologised even going so far as to explain the breakdown in procedure that should have prevented the error, and cleared up my confusion over invoicing. Mistakes happen all the time in any business but it's how companies react that reveals their true culture. Lighting at Home is clearly concientious in this respect and I would definitely use them again.
November 23, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Dear Mr. Smith,
It was a real pleasure talking to you earlier and would like to take this opportunity to thank you for your kind understanding and allowing me to clear up any confusion that you had concerns with.
Hope to speak again soon, and once again thank you.
Regards,
Sanjay Anand.
Lighting at Home.
Excellent product and customer service
Very pleased with the excellent quality of my two lights. Had a query and it was quickly sorted out by customer service. Would buy from this company again.
November 22, 2016
Unprompted review
faulty lights sent
On contacting lighting at home to inform them of this fault with the products delivered they were quick to arrange a replacement which duly arrived within the 5 days as promised. The replacements were fantastic and look great installed in my new house. I will now buy all my future lighting from this company because of the quality and style of product they offer. and the prompt after sales service they provided.
H Venisse back
November 21, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Dear Mr. Back,
Thank you for your review.
As per our telephone conversation and your subesquent call to the manufacturer Eglo, we contacted them with your details to send out two replacement products directly from Austria. In our call we also advised you it can take up to 10 working days for you to recieve the replacements as all stock is held in Austria. I also sent you a copy of the email confirming that I had done this, which was 5 working days ago.
We are sure you can appriciate that we do not manufacture the lights ourselves but are the distributer and do not intentionally send out faulty lights. We have an exceptional customer service standard as can be seen by other hundreds of reviews on Trustpilot and take all complaints seriously. I have contacted Eglo this morning and they have advised me that UK Mail have your parcel out for delivery today.
I have emailed you and left a voicemail to confirm this as well, could you please let me know when you have received these so that arrangements can be made for the faulties ones to be returned.
Assuring you of our best attention at all times, and apologise for any inconvenience that may have been caused.
Many Thanks.
Kind Regards,
Lighting At Home.
Reply from www.lightingathome.co.uk
Hi Alison,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Floor lamp
Delivery and promises were excellent but one of the two 8 washers with its nut were found to have been placed on wrong section of cable necessitating rewiring to access them and complete assembly of one of the stems. The top halogen lamp bulb was faulty and had to be replaced.
A great shame because product very satisfactory overall.
November 21, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Dear Mr. Scagell,
Thank you for your valued review, and after our telephone conversation as agreed we will refund the cost of the bulb you have had to purchase and as discussed we endeavour to provide all of our customers with 100% satisfaction. On this occasion as we were totally unaware that you had an issue with your purchase as you did'nt feel the need the to report the problem to ourselves.We would have simply sent a replacement lamp to you and collected the faulty. We would request that under the circumstances as per our conversation you will reconsider your review.
Assuring you of our best attention at all times.
Many Thanks.
Kind Regards
Lighting at Home.
Reply from www.lightingathome.co.uk
Hi Julie,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
lighting at home-fantastic
Even rang me to be sure delivery time and date would be OK.
November 16, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Hi Les,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Reply from www.lightingathome.co.uk
Hi Nick,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Most amazing service, unusual lighting, great value
The lights I bought are really unusual, I haven't seen any like them anywhere else & are very reasonably priced. The service has been second to none. Sanjay replies to e mails within the hour & follows up with a phone call. I bought a pair of lights & when I unpacked them the glass shades were a slightly different colour so they did not match. I emailed late at night & Sanjay phoned first thing the next morning to apologise & said he would order 2 more shades from Austria to be delivered directly to my house. The lights were packed really well & arrived before the estimated date as well. It is unusual to get such terrific prompt service nowadays & I would thoroughly recommend this company
November 5, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Hi Mrs Garrow,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Sanjay Anand.
Lighting at Home.
Product not quite right, but an amicable return has been arranged.
The first of the five lights delivered did not quite look as we had expected when we installed it and turned it on. The supplier agreed to a return and refund arrangement for the whole batch, even though our return date was outside the statutory two weeks from delivery normally allowed under the legislation for this type of situation, when no fault with the product has been found.
November 3, 2016
Unprompted review
Reply from www.lightingathome.co.uk
Hi Martin,
Thank you so much for your review, we really do appreciate the time our customers take to respond to our review requests and aim to provide a first class service at all times.
Kind Regards,
Lighting at Home.
Good initial response to my order but lacking follow up (see below)
My original order was out of stock but I was phoned immediately and offered a replacement model that I accepted ( Some £20 more expensive). When it arrived one of the glass shades had been broken in transit and although I requested a replacement I have had no response. Original Order No.LAH-18-10-2016-09-12-36. Replacement unit,18876?Robert Davis SINV-216731
October 25, 2016
Unprompted review
Perfect online shopping experience
Ordered new ceiling light and matching standard lamp on the Saturday, delivered as expected the following Wednesday. Kept informed by email at each stage. Competitive pricing and great communication. What more could you want?
October 24, 2016
Unprompted review
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