Extremely poor trading practices - it’s a mess! Ordered three locks from the online store and received days later - missing half the locks! Contacted to resolve the matter, got told had to post b... See more
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See what reviewers are saying
Ordering process easy, advice over phone before making the online order was excellent - someone answered the phone quite quickly (no mean feat at this time). Delivery very timely. The product has bee... See more
Company replied
Really helpful staff who responded promptly when I had a pre-order query. Item ordered and arrived within a couple of days. Well packaged and as described. Good quality replacement UPVC handles. F... See more
Company replied
A Big thanks to Locks-On-line, It was so easy to order from there on line web site easy access, delivery was out standing, the lock came quicker then expected which meant a faster fitting, The de... See more
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
United Kingdom
- 0845 230 02 01
- www.locksonline.co.uk
3.2
Average
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from LocksOnline.co.uk
Thanks for your feedback Chris!
Great to hear we were competitive on price and were able to get the items to you quickly and efficiently :-) We sincerely hope to see you shop with us again in the future!
All the best,
LocksOnline
Satisfied customer
They had a good range of window handles, including the one I was particularly looking for, which I had looked for on several different sites. Price was competitive and delivery was prompt. Thank you
October 16, 2020
Reply from LocksOnline.co.uk
Thanks for your review Mark!
Great to hear you found what you were looking for and were happy with the price and delivery times; and we're glad to see you're happy with the overall experience.
We hope you'll shop with us again in the future!
All the best,
LocksOnline
Garage Door Locks Providing Excellent Security!
I bought a pair of garage door locks from locks online after watching their very detailed and informative video about the locks. The demonstrator explained everything I needed to know. The locks are robust and very strong and I have used these to secure the doors on a summerhouse in my garden. They fitted very well but I had to order extra long blank keys to be able to reach the locks through the wooden door. I spoke to a sales person who helped me order the correct length of keys. All in all the product and advice was great. Delivery was prompt and on time. So a big thank you to locks online, it’s a great product which gives me excellent security!
October 16, 2020
Reply from LocksOnline.co.uk
Thank you for your detailed review John!
We really appreciate you taking the time to leave us your feedback on the videos, product, service & delivery - we're delighted to hear we ticked all those boxes and we have another happy customer :-)
Great to hear all is well with the locks now they're fitted - and of course we'd welcome any future enquiries from you for any further security requirements.
Warm regards,
LocksOnline
Quality product
Replaced a 20 year old mortice with a like for like mortice lock, lock is good quality and fit for purpose
October 16, 2020
Reply from LocksOnline.co.uk
Hi Phil,
Thank you for taking the time to leave us a review - and it's great you were able to replace the old lock with new - not always possible so we're delighted that we had what you needed!
We hope you'll consider us for any future lock purchases! :-)
All the best,
LocksOnline
Janet and John bathroom locks
Janet and John bathroom locks now fitted with a wall switch to operate the locks. Works well, excellent piece of kit - highly recommended.
October 16, 2020
Reply from LocksOnline.co.uk
Thanks for taking the time to leave us a review Frank!
Glad to hear the Jack & Jill / Janet & John bathroom locks are working well for you - and of course if you find yourself with any situations in the future you think we could offer a solution for, please get in touch! We like putting kits like this together to solve a problem :-)
Best regards,
LocksOnline
Reply from LocksOnline.co.uk
Thanks for your feedback Julian!
We're delighted to hear you'd recommend us, and really appreciate your 5 star rating :-)
All the best
LocksOnline
Excellent service sourcing replacement…
Excellent service sourcing replacement imperial lock and kept up to date with progress of order throughout. Will definitely be my go to provider for any future lock
requirements
October 16, 2020
Reply from LocksOnline.co.uk
Thank you for your feedback JC!
Great to hear you're happy with the lock - Imperial certainly do make some fantastic locks - and of course, we're delighted to hear you will be back for any future security needs :-)
All the best!
LocksOnline
Reply from LocksOnline.co.uk
Hi Terry,
Thank you for taking the time to leave us a review, and we're of course delighted to see you've given us 5 stars.
Great to hear your order was delivered on time and was a perfect replacement - perfect! :-)
We hope to see you shop with us again in the future!
All the best,
LocksOnline
After placing an order and waiting…
After placing an order and waiting about 3 weeks it had still not arrived.
After a few phone calls to locks on line they agreed to replace it.
This arrived about two days later.
When trying to install it was found to be missing some four parts we then had to wait for these to arrive
In short it took an out 6 weeks to do a simple job.
Even when we had it all ut was only part of a package ie screw covers missing outside parts not protected either from the weather or possible intruders.
Would not buy this product again
October 16, 2020
Reply from LocksOnline.co.uk
Hi Martin,
Thank you for taking the time to leave us your feedback - and please accept my apologies for the delays - this is very unusual for us so I will be sure to investigate where the issue lies as this really isn't at all in line with the experience we would want you to have had when shopping with us.
I must thank you for raising this to our attention and I will make it a priority to get to the bottom of this to ensure it does not happen again.
Warmest regards,
LocksOnline
Reply from LocksOnline.co.uk
Thank you for leaving us a review Tim!
Great to hear you're happy with your purchase and that it was delivered to you promptly - we sincerely hope you'll consider us again in the future for any similar needs :-)
Kind regards,
LocksOnline
Great service
Great service, replacement CISA coil sent out very last minute which saved our bacon! Thanks again
October 16, 2020
Reply from LocksOnline.co.uk
Thanks for your feedback Daniel!
Glad to hear we were able to get a new one out to you rapidly - the replacement coils can be such a saving grace, and definitely preferable to replacing the whole lock!
Hope we can be of assistance again in the future for any similar needs :-)
All the best,
LocksOnline
needed a lock same as exisitng lock for…
needed a lock same as exisitng lock for easy replacement on door, this company had it in stock
good service online and via phone
packages can take a few days to arrive
would buy again from them
September 9, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for the review Walter!
Glad you were happy with the lock, and the service we offer :-) And we're delighted you'll be shopping with us again.
Hope you have a great weekend
All the best,
LocksOnline
Reply from LocksOnline.co.uk
Thank you Mr. Martin!
We are pleased to hear our products & service met your expectations, and we really appreciate you taking the time to leave us your review!
Best regards,
LocksOnline
Solid and well made
Items arrived well packed and in good condition. The item appears to be solid and well made.
Instructions clear and the explanation that it may be necessary to fabricate a brackets to fix the item was useful advice.
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Anthony,
Many thanks for taking the time to leave us your review! We really appreciate it, and of course we're delighted to hear you're happy with your purchase.
We sincerely hope to see you shop with us again in the future.
All the best,
LocksOnline
Good Purchase
Delivered on time. extra Keys worked well. Good seller.
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for your review Dr. Hutchinson!
We appreciate you taking the time to give us some feedback and sincerely hope you'll be shopping with us again in the future :-)
Warm regards,
LocksOnline
Good value helpful advice and excellent…
Good value helpful advice and excellent support.
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for your feedback David! :)
It's great to hear you benefited from the support we offer and we're glad to see everything was to your satisfaction. We hope you'll consider us in the future for any similar tasks!
Best regards,
LocksOnline
Excellent Key Cutting Service
Lovely company always friendly and efficient with good prices and swift service.
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Mark,
Many thanks for your review; we do all try our very best to offer the most efficient but personal service we can so it's wonderful for all of us here to read feedback like this.
Thank you once again!
All the best,
LocksOnline
Does the job perfectly
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your feedback Sue!
We're delighted to hear the lock you ordered has worked well for you :-)
Warm regards,
LocksOnline
First Class Service.
Very easy to deal with. Staff ready to help in ensuring you get the right product which is despatched and delivered in very quick time.
Their are in my contacts list for when I need expert assistance in the future.
Well done.
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for your review Neil, it's much appreciated!
It's great to get your feedback on the help and advice we offer, and we're glad to hear you've kept our details for future reference - we welcome any queries we can help with on future projects :-)
Best regards,
LocksOnline
Good Lock!
Good Lock! Website ok, some anomalies in the way they calculate the number of keys for a 'keyed alike' lock but we figured out what it meant eventually, so beware of that point but other than that everything was ok and the locks came quickly and efficiently. I would definitely use them again in the future.
September 8, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Susan,
Many thanks for your review, and your constructive feedback on the keys supplied when keying alike. I'm glad you spotted the detail on this which explains it, and hope you were able to order with the correct amount of keys needed.
All the best
LocksOnline
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