Lottoland Australia Reviews 1,086

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

this company take so long to do anything they need to take there finger out there arsssse , joke over christmas make me wait 6 days for payment still not in do not use this crap lot,whats that song i... See more

Rated 1 out of 5 stars

Now while purchasing lotto tickets, bank name comes kotak, icici, where there is no account myself. Other comes upi id, by such I purchase, amount goes to safexpay, payu. So west of our money. I have... See more

Rated 1 out of 5 stars

Lottoland is a fraud because I tried to contact their customer care via email and still waiting for their response. However, when I spoke to some agents of lottosmile or the lotter they instantly res... See more

Rated 5 out of 5 stars

The best fives star If you fellow they rule there is no problem at all with payment people that have problems are people who are not doing something right with Lottoland terns of use and LottoLand... See more

Company details

  1. Online Casino or Bookmaker

About Lottoland Australia

Written by the company

Lottoland is a global leader in online betting and hold an online sports betting license issued by the Northern Territory of Australia under the Racing and Betting Act 1983 (NT) to accept wagers via the website at www.lottoland.com.au.

Australian residents (excluding South Australia) can bet on any Jackpot offered on Lottoland.com.au.

Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I’ve been using it since it first…

I’ve been using it since it first started and since the changes occurred the limited lotteries and the jackpots never seem to change ie go up etc.

November 6, 2023
Lottoland Australia logo

Reply from Lottoland Australia

Hi, Thank you for your loyalty! Lottoland customers can bet on different jackpots. The jackpots are set by Lottoland to give customers the chance to win millions!

Rated 1 out of 5 stars

I won 179$ and had 2 Christmas 2023…

I won 179$ and had 2 Christmas 2023 lotto tickets.
I asked for a pay out of my winnings.
Gave them bank detials, credit cards and passports.
Then they closed my account and kept my winnings. Kept my active lottery tickets.
this site is a scam
Customer service is useless keep saying "give us bank statements" "give us credit card" they have no idea what they have or are doing. Try to contact online , first in que then boom online contact unavailable.

Date of experience: 11 October

now 26 October, no word from LL or support money was "paid out" on the 5th
Contacted via email and live chats keep asking the same question 'give us bank info' and then wait 3 , 5 ,10 more days each time different.
Complait lodge to local authorities
gcoffice at gibraltar.gov.gi
gccomplaints at gibraltar.gov.gi

October 11, 2023
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Reply from Lottoland Australia

Hi Rudolf, Please reach out to out customer service team for advise and we will be happy to help.

Rated 1 out of 5 stars

The Force isn't strong enough and the…

The Force isn't strong enough and the stars don't align to this online lottery sales organization/website/app.
I had small-medium wins on NSW Lotteries many times before but never on Lottoland Australia. The maximum win I had was $1 since 2016.

October 10, 2023
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Reply from Lottoland Australia

Hi Srikanth, We're sorry to hear you haven't had any luck with Lottoland yet. We will soon be releasing products have have frequent large jackpots as well as many more lower prizes for you to win.
If you have any questions about your account please contact customer service on chat or email support@lottoland.com.au

Rated 5 out of 5 stars

Simple to use

Simple to use was easy to log in and make my purchase

October 1, 2023
Lottoland Australia logo

Reply from Lottoland Australia

Hi, Thank you for your review, we're pleased to hear you're enjoying the service.

Rated 1 out of 5 stars

I didn't win !

October 5, 2023
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Reply from Lottoland Australia

Hi, I understand that you are disappointed that you did not win. Unfortunately, there is no guarantee of winning, especially the events with the larger prizes have a lower chance of winning. Please keep an eye out for our products with more of a chance of winning. If you would like assistance please reach out to customer service on chat or email support@lottoland.com.au

Rated 5 out of 5 stars

NUMBER ONE

Great pay outside
Website is easy to use
Confirmation of purchase

October 9, 2023
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Reply from Lottoland Australia

Hi, Thank you for your review. We're pleased to hear you're enjoying the service.

Rated 4 out of 5 stars

always bet a safe limit

all going well hoping for a big win now andin the future

October 10, 2023
Lottoland Australia logo

Reply from Lottoland Australia

Hello, Thank you for your review, we're happy to hear you're enjoying the service.

Rated 4 out of 5 stars

$47S

I am currently in Europe and I suppose for security reason my usage has been blocked for last 5 weeks so that was a disappointment.

September 9, 2023
Lottoland Australia logo

Reply from Lottoland Australia

Hi. Once you return to Australia you will be able to continue to use our service. If you need help with your account, email support@lottoland.com.au

Rated 5 out of 5 stars

Easy to use

Easy to use
Just need a win!!!
Thanks

October 10, 2023
Lottoland Australia logo

Reply from Lottoland Australia

Hi, Thank you for your review, we're happy to hear you're enjoying the service.

Rated 3 out of 5 stars

Results doesn’t come on time and the…

Results doesn’t come on time and the date of the draw often change without let us know!

September 6, 2023
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Reply from Lottoland Australia

Hi Ravindra,
As bets are resulted on Financial Market Values as announced by NYSE, there are times where Lottoland are unable to determine any results due to public holidays in New York and NYSE not trading. Your bet will be resulted against the relevant values on the next NYSE trading day.
If you have any doubts about your bets results in future, please contact customer service and they will be able to advise specifically on your bet.

Rated 2 out of 5 stars

Signed up for an ongoing purchase…

Signed up for an ongoing purchase without being informed.

September 6, 2023
Lottoland Australia logo

Reply from Lottoland Australia

Hi, we are sorry to hear this.

It sounds like you accidentally set up a subscription bet, an ongoing purchase. You can cancel this at any time in your account's 'My Activity' section.

You can contact support@lottoland.com.au for further assistance on this issue.

Thanks!

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