Lottoland Australia Reviews 1,086

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

this company take so long to do anything they need to take there finger out there arsssse , joke over christmas make me wait 6 days for payment still not in do not use this crap lot,whats that song i... See more

Rated 1 out of 5 stars

Now while purchasing lotto tickets, bank name comes kotak, icici, where there is no account myself. Other comes upi id, by such I purchase, amount goes to safexpay, payu. So west of our money. I have... See more

Rated 1 out of 5 stars

Lottoland is a fraud because I tried to contact their customer care via email and still waiting for their response. However, when I spoke to some agents of lottosmile or the lotter they instantly res... See more

Rated 5 out of 5 stars

The best fives star If you fellow they rule there is no problem at all with payment people that have problems are people who are not doing something right with Lottoland terns of use and LottoLand... See more

Company details

  1. Online Casino or Bookmaker

About Lottoland Australia

Written by the company

Lottoland is a global leader in online betting and hold an online sports betting license issued by the Northern Territory of Australia under the Racing and Betting Act 1983 (NT) to accept wagers via the website at www.lottoland.com.au.

Australian residents (excluding South Australia) can bet on any Jackpot offered on Lottoland.com.au.

Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

One of cheating company..

August 30, 2020
Unprompted review
Lottoland Australia logo

Reply from Lottoland Australia

Hi Chethan,
Please let us know why you have made this review so we can help resolve any issues you may have.
Lottoland are registered with and regulated by the Government of the Northern Territory. In order for us to retain this license we have to prove that we are able to make the required payouts to our players should they win and that we have the correct procedures in place to guarantee this.
Kind regards.

Rated 1 out of 5 stars

Be careful friends this is a cheating…

Be careful friends this is a cheating company, he take my money without permission, after I complain they will not respond anything and he want more bank details for me for example REASON:
Please send us a copy of the bank card used to deposit (front and signed back). Please make sure the 8 middle digits and the CVV code is covered. That way I say be careful.

August 15, 2020
Unprompted review
Lottoland Australia logo

Reply from Lottoland Australia

Hi,
It is unclear why you have stated we are 'a cheating company'? Please clarify for us to be able to respond correctly.

As part of our AML program, at times it may be necessary for Lottoland to ask for proof of payment to show that own the relevant card. By doing what has been asked of you, there is no way for someone to use the card without seeing the middle 8 digits and CVV. This is standard procedure.

Lottoland are registered with and regulated by the Government of the Northern Territory. In order for us to retain this license we have to prove that we are able to make the required payouts to our players should they win and that we have the correct procedures in place to guarantee this.

If you have any questions, please reply here or write support@lottoland.com.au for any questions in relation to your account.

Kind regards.

Rated 1 out of 5 stars

I would never recommend

I would never recommend. Very difficult cu get in contact. Staff very uninformed, didn't give me right answers..couldn't help me with my enquiry.
Can't do a new account if any other person has same name like you as is not permitted.
They closed an account with money on it without give me it back to me. Very disappointed...i lost money with them. Never bet on thia site. I wouldn't recommend

August 12, 2020
Unprompted review
Lottoland Australia logo

Reply from Lottoland Australia

Hi Beatrice,
It is not true that you can't hold an account if someone else holds the same name as you.
Please email support@lottoland.com.au with the specifics of your enquiry so we can advise you on your account. You will automatically receive an email with an incident number for you to follow up with if you have not received a response within 48 hours.
Kind regards.

Rated 1 out of 5 stars

Lottoland's customer service sucks…

Lottoland's customer service ranks right at the bottom. I submitted a claim for refund on 1 April and until today (29 April) I have yet to receive my refund despite having submitted all the necessary documents to substantiate my claim as per their requests. I am still waiting....

April 29, 2020
Lottoland Australia logo

Reply from Lottoland Australia

Hello,
Lottoland Australia do not have any out standing customer contacts from 1 April. It seems you may be a customer of another company.
I suggest removing this one and reviewing the company who had your funds.
All the best.
Kind regards,
Lottoland Australia

Rated 1 out of 5 stars

Not serious at all

Very bad service - as soon as you want to withdraw they just tell you they need a picture as proof of identity and thats it .. they send you an email saying that the funds will be transferred soon and nothing happens .. when you ask again they tell you its not enough documents you need to upload proof of address and once you upload it you can not upload anything anymore so you still need to upload documents for the verification to withdraw money but it is not even possible to upload it once you uploaded the first document - not recommendable at all .. i am wondering what would happen if it was a huge win to withdraw..

February 20, 2020
Unprompted review
Lottoland Australia logo

Reply from Lottoland Australia

Hello Rafael,
Please email support@lottoland.com.au advising them of your troubles. Someone will respond within to help you, alternatively, use our live chat on the website.
Kind regards,
Peter

Rated 1 out of 5 stars

Its a Bogus

These were my experiences, I wanted to share. It's your wish if you want to follow the same path as I did and lose your money.

1. I cant withdraw my own money, I added to it.
2.No Response in Chat Support.
3. I added money and played through online disregard of negative reviews, now I can't do anything about it.
4. It's better to get tickets from offline stores, which are from state government, for genuine.
5. Your account with money will be blocked if you tried to withdraw the amount(your own) back to your bank account.
6. No Response from support , even if it did, it will be in different languages.
7. I haven't seen a single winner from this website.

February 14, 2020
Unprompted review
Rated 1 out of 5 stars

Please people be aware of this dodgy…

Please people be aware of this dodgy website, rubbish, scam and non sense in anyway. Check out my conversation with them and see how dodgy they are. In any country you play the lottery online will appears to get to know how many people won or either way no one won the prize. Lottoland is 110% dodgy .

December 21, 2019
Unprompted review
Rated 1 out of 5 stars

BE WARNED!!!

Dont ever trust this mob with your bank details, i made a one off bet and they have continued to take money from my account $150 at a time, am reporting this company to fair trading.
Found another $150 taken out today and they have refused to return the funds.
Bloody rip offs!!!! BE WARNED!!!

September 15, 2019
Unprompted review
Rated 1 out of 5 stars

Now I've complained they have blocked…

Now I've complained they have blocked me from playing when I have money in my account and ark me for paper work to approve my age I had send it and they said sorry they can’t unblock my account I lot all my money and my winnings no more playing on lottoland

July 26, 2019
Unprompted review
Rated 1 out of 5 stars

absolutely waste of time and money

absolutely waste of time and money, I have open an account 3 years ago, after couple of buy i realize it was con site and stop buying on lottoland. then after two and half year i got an offer through wowcher as my Mrs insisted to try as it looks better value for money and bought the offer and tried to redeem it on lottoland website. guess what, Lottoland did not accept my wowcher code and start to ask my age verification despite having 3 year OLD ACCOUNT, , I scan my driving licence and send it to lottoland by following there online procedure, I got Thank you email for sendining scan of licence, then next day another email asking me to send further evidence as they still can't verify my age, I called the customer service and come across absloutly useless adviser who cant undestand english and make me spell every word of my emai, and beleive it or not I have to spell July letter by letter while giving my date of birth, adviser was not sure why they want my age verification since I have an old account, I got so frustrated i have to cut the phone. I am fuminh

June 19, 2019
Unprompted review
Rated 4 out of 5 stars

Have played many time in the past

Have played many time in the past. Won a few hundred dollars here and there, but like any gambling venue, pretty sure they are winning in the long run. I've had no problem getting the wins returned to my bank, usually by the next working day.
Single ticket costs are about the same as the stores costs, but System tickets seem to cost more for some reason. So check what your getting.

June 15, 2019
Unprompted review
Rated 1 out of 5 stars

I DID NOT RECEIVE MY WINNINGS FROM LOTTOLAND

I have a story I would like to share so that other people know what can happen to them. I played Keno with Lottoland Australia. I note that winnings seem to come from a UK. I have won a few times and the winnings were banked into my account with no problems. In November, however, I won nearly $300 and pushed the button for a payout and, at time of writing, have not seen a cent of my money. Contact with Customer Service has been a bad experience: they seem indifferent to my problem, telling me the same thing over and over: "the money was banked on such and such date" or "follow up with your Bank". They even asked for a copy of my Bank Statement before they would escalate to the next level and have the matter looked into by the banking section. I provided this and was told I would receive an email with the results in up to 3 days. Over a week later, hearing nothing, I contacted them again and was given a useless number and told to follow up with my bank, who again said the follow up had to be from Lottoland's end. Lottoland took my deposits out of my account in seconds and yet will not give me my winnings. Heaven help me if I had have won a lot of money! (Of course $253.40 is a lot of money to a pensioner.) I have been so distressed by the whole affair and yet I had been elated by my win, which came at a time when it was sorely needed. So, beware!

December 23, 2018
Unprompted review
Rated 1 out of 5 stars

AWARE OF THIS SCAMMERS

AWARE OF THIS SCAMMERS !

I ALREADY REPORT TO POLICE AND CONTACT LAWYER IN ORDER TO CLOSE THIS SITE AND ALSO THIS BIZ. BY. EUROPEAN LAW WITH SAME. LETTER BEEN SENT TO UK POLICE FOR A FORMAL INVESTIGATION ! FRAUD AND SCAM IS PERMANENT USE OF THIS !

November 27, 2018
Unprompted review
Rated 2 out of 5 stars

Something suspicious

The site Lottoland indicated that in the German lotto 6 \ 49 jackpot 30 million euro jack. On other sites and on the official website of the German Lotto 6 \ 49, 12 million euro jackp is indicated. The site always gives errors, making payment is hard. According to reviews, I understood bad company.

November 27, 2018
Unprompted review

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